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Crc Tier 2 Jobs (NOW HIRING)

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

We've raised our Series A funding from top-tier VCs (Lightspeed, Brewer Lane, Afore, Underscore ... What you bring * 2+ years of experience building backend or full-stack systems from design through ...

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Crc Tier 2 information

What is a CRC Tier 2?

CRC Tier 2 positions typically refer to Customer Resolution Center (CRC) roles that handle more complex customer issues than Tier 1 agents. These professionals are responsible for resolving escalated inquiries, troubleshooting advanced problems, and providing detailed support. They may also act as a point of contact for Tier 1 agents seeking guidance. CRC Tier 2 agents require strong communication skills, in-depth product knowledge, and the ability to handle challenging situations efficiently.

How does a CRC Tier 2 typically collaborate with other departments to resolve complex customer issues?

As a CRC Tier 2 specialist, you often act as an escalation point for customer issues that Tier 1 agents cannot resolve. You’ll regularly collaborate with departments such as technical support, billing, or product teams to gather information and coordinate solutions. Effective communication and thorough documentation are key, as you’ll be expected to relay detailed case notes and updates across teams to ensure timely and accurate resolution for the customer. This cross-functional collaboration not only helps resolve issues efficiently but also provides opportunities to build relationships and gain a deeper understanding of the company’s products and services.

What are the key skills and qualifications needed to thrive as a CRC Tier 2, and why are they important?

To thrive as a CRC Tier 2 (Customer Resolution Center Tier 2), you need advanced problem-solving abilities, knowledge of customer service protocols, and typically a high school diploma or equivalent experience in a contact center environment. Proficiency with CRM systems, ticketing platforms, and communication software is commonly required. Strong interpersonal skills, patience, and effective communication help you resolve complex customer issues and de-escalate challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and smooth escalation processes in busy support operations.

What is the difference between Crc Tier 2 vs Crc Tier 1?

AspectCrc Tier 2Crc Tier 1
CertificationsTypically requires advanced certifications like CRC certificationMay require basic CRC training or certification
Work EnvironmentMore complex cases, team collaboration, and oversightEntry-level tasks, supervised work, and routine procedures
Employer UsageUsed in healthcare, insurance, and compliance sectors for specialized rolesCommon in similar sectors for initial support roles

The main difference between Crc Tier 2 and Crc Tier 1 lies in experience, certification requirements, and job complexity. Crc Tier 2 roles involve handling more complex cases, require advanced certifications, and often include supervisory responsibilities. In contrast, Crc Tier 1 positions are entry-level, focusing on routine tasks under supervision. Understanding these distinctions helps job seekers identify the right level for their skills and career goals.

What are popular job titles related to Crc Tier 2 jobs?

For Crc Tier 2 jobs, the most frequently searched job titles are:

Nurse Case Manager (NCM)

Wilmington, NC • On-site

KSA Integration
Business Management Consulting • 11 - 50 employees

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago


Job description

Description

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces award, a prestigious list of businesses recognized for the value placed on company culture, standout worker benefits, and the prioritization of employee well-being, every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor "Hire Vets" Platinum Medallion Award from 2021 to 2025.


Position Overview: This position supports the USARC Psychological Health Program as a Nurse Case Manager (NCM). KSA Integration is seeking certified Registered Nurse Case Managers (NCM) to support the U.S. Army Reserve Command (USARC) Psychological Health Program (PHP). NCMs provide clinical case management, health promotion, and consultation services to RC Soldiers across all four USARC Readiness Divisions, working as integral members of the regional PHP team to coordinate care across TRICARE and the VA and support overall RC readiness.


This Position is Contingent Upon Award


Benefits:

  • Medical, Dental, Vision (82% of employee's premium paid by company, 25% towards dependents)
  • HSA / FSA Medical Plans
  • PTO
  • Flexible Work Environment and Encourage Work/Life Balance
  • 401K with Company Match
  • Observes all federal holidays
  • Professional Development/Tuition Reimbursement Program
  • Annual Career Development Process

Job Type: Full-time / Exempt | Regional travel required; shift rotation and Battle Assembly weekend availability may be required


Location: Sergeant Thomas J. (TJ) Butler IV Armed Forces Reserve Center (AFRC)  


Anticipated Start Date: TBD (contingent upon contract award)


Position Responsibilities:

  • Conduct clinical case management assessments; develop, implement, and monitor individualized care coordination plans for RC Soldiers with complex medical and behavioral health needs.
  • Coordinate referrals and follow-up across TRICARE, VA, and civilian providers; serve as liaison between Soldiers, commanders, and health care systems.
  • Provide health promotion education and psychoeducation at Yellow Ribbon Programs, SRPs, resource fairs, and other RC events.
  • Consult with Commanders and supervisors on individual Soldier health issues affecting readiness; provide verbal reports to COR within one day and written summaries within one week.
  • Participate in critical incident response (TEM, CISI) if qualified; investigate and analyze circumstances surrounding incidents upon the Commander's request and recommend preventive actions.
  • Plan and coordinate regional case management meetings; liaise with other behavioral health programs, boards, and directives.
  • Maintain accurate case records and documentation in compliance with applicable regulations; submit data for monthly MSR reporting.
  • Adapt to varied shift assignments and schedule requirements as directed by RC Command and COR.
  • Maintain RN licensure in each state where services are delivered; maintain active case management certification throughout contract performance.

Requirements

  • Associate Degree of Nursing (ADN) minimum; graduate of an ACEN- or CCNE-accredited nursing program.
  • Current, valid, unrestricted Registered Nurse (RN) license in the state of performance; must obtain licensure in any additional state where telephonic services are provided.
  • Active certification in one of the following: Certified Case Manager (CCM - CCMC); Certified Disability Management Specialist (CDMS); Certified Rehabilitation Registered Nurse (CRRN); Certified Occupational Health Nurse (COHN or COHN-S); Advanced Certification in Continuity of Care (ACCC); Certified Rehabilitation Counselor (CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC).
  • Minimum 2 years of experience as a registered nurse case manager within the last 3 years.
  • Experience in complex organizational environments; familiarity with military culture, TRICARE, and VA health systems strongly preferred.
  • Clear LEIE, TRICARE sanction query, and FBI/state background check required.
  • U.S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation).

Preferred Skills/Experience:

  • Prior experience supporting military servicemembers, veterans, or RC/National Guard populations.
  • Familiarity with TRICARE, VA case management processes, and Soldier Readiness Processing (SRP).

KSA Integration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. U.S. citizenship or authorized work status required. This position supports a U.S. Army contract (W81K0426RA011) and is contingent upon contract award.