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Crc Tier 2 Jobs (NOW HIRING)

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

... CRC); Nurse Case Manager (RN-NCM - ANCC); or Care Manager Certified (CMC). * Minimum 2 years of ... S. citizenship or authorized work status; ability to obtain CAC (Tier 1 investigation). Preferred ...

Showing results 21-40

Crc Tier 2 information

What is a CRC Tier 2?

CRC Tier 2 positions typically refer to Customer Resolution Center (CRC) roles that handle more complex customer issues than Tier 1 agents. These professionals are responsible for resolving escalated inquiries, troubleshooting advanced problems, and providing detailed support. They may also act as a point of contact for Tier 1 agents seeking guidance. CRC Tier 2 agents require strong communication skills, in-depth product knowledge, and the ability to handle challenging situations efficiently.

How does a CRC Tier 2 typically collaborate with other departments to resolve complex customer issues?

As a CRC Tier 2 specialist, you often act as an escalation point for customer issues that Tier 1 agents cannot resolve. You’ll regularly collaborate with departments such as technical support, billing, or product teams to gather information and coordinate solutions. Effective communication and thorough documentation are key, as you’ll be expected to relay detailed case notes and updates across teams to ensure timely and accurate resolution for the customer. This cross-functional collaboration not only helps resolve issues efficiently but also provides opportunities to build relationships and gain a deeper understanding of the company’s products and services.

What are the key skills and qualifications needed to thrive as a CRC Tier 2, and why are they important?

To thrive as a CRC Tier 2 (Customer Resolution Center Tier 2), you need advanced problem-solving abilities, knowledge of customer service protocols, and typically a high school diploma or equivalent experience in a contact center environment. Proficiency with CRM systems, ticketing platforms, and communication software is commonly required. Strong interpersonal skills, patience, and effective communication help you resolve complex customer issues and de-escalate challenging situations. These skills ensure efficient issue resolution, high customer satisfaction, and smooth escalation processes in busy support operations.

What is the difference between Crc Tier 2 vs Crc Tier 1?

AspectCrc Tier 2Crc Tier 1
CertificationsTypically requires advanced certifications like CRC certificationMay require basic CRC training or certification
Work EnvironmentMore complex cases, team collaboration, and oversightEntry-level tasks, supervised work, and routine procedures
Employer UsageUsed in healthcare, insurance, and compliance sectors for specialized rolesCommon in similar sectors for initial support roles

The main difference between Crc Tier 2 and Crc Tier 1 lies in experience, certification requirements, and job complexity. Crc Tier 2 roles involve handling more complex cases, require advanced certifications, and often include supervisory responsibilities. In contrast, Crc Tier 1 positions are entry-level, focusing on routine tasks under supervision. Understanding these distinctions helps job seekers identify the right level for their skills and career goals.

What are popular job titles related to Crc Tier 2 jobs?

For Crc Tier 2 jobs, the most frequently searched job titles are:

Vocational Rehabilitation Counselor

Corning, NY • On-site

$27 - $30/hr

Full-time

Retirement

Re-posted 6 days ago


Job description

Description

We are Hiring!

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people. We serve all people seeking help in a safe, welcoming and comforting environment that feels like being home. We proudly employ people from all backgrounds and experiences. 


If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.


Employment Type: Full-Time

Schedule: Mon-Fri, 40 hours

Salary: $27.00-30.00 DOE $1500 SIGN ON BONUS

Top Benefits and Perks:

  • Competitive salary and 403b retirement plan 
  • Generous time off package and work-life balance 
  • Comprehensive benefits package 
  • Supportive and collaborative environment 
  • Opportunities for growth and development 
  • Intrinsic reward of truly making a difference in people's lives 

Qualifications

Education: Master's degree required in vocational rehabilitation counseling or a related human services field.

Credentials: CRC, CASAC, LMSW, LMHC, LCSW, Access-VR Certified Counselor status, or other OASAS- or NYSED-recognized credentials preferred. Possession of a valid NYS Driver's license and a driver's record considered acceptable by agency and insurance carrier

Experience: Minimum of 2 years' related experience. Relevant years of experience and education will be considered


General Description

The Vocational Rehabilitation Counselor will utilize a trauma informed approach to complete the Substance Use Disorder Vocational Rehabilitation Readiness Assessment for each participant upon intake and completion of programming. VRC will provide individualized vocational counseling to each client in a one-on-one setting as well as provide quarterly workshops on varying topics. VRC will develop strong partnerships with other local community agencies as well as employers. VRC will provide ongoing support to each participant while securing employment as well as for six months thereafter. This position requires flexibility, excellent communication skills, and a client-centered approach to ensure that all participants are treated with dignity and respect.


Essential Duties and Responsibilities

  • Provide ongoing outreach efforts to secure eligible program participants across the Southern Tier.
  • Complete an employment readiness assessment for each participant to identify strengths, barriers, and interests.
  • Facilitate quarterly structured skill-building workshops with topics such as job readiness, interviewing for success, and employment retention skills.
  • Assess for needs and provide employment stipend when appropriate.
  • Provide one-on-one career counseling and skill-building support.
  • Complete referrals and coordinate with community partners when needed to provide additional support.
  • Assist each participant with resume development.
  • Utilize EHR Welligent for all participant data and progress note storage.
  • Engage local employers who have jobsites across the Southern Tier to understand their hiring needs and help to apply effective workforce development strategies.
  • Provide ongoing contact and support with each participant for a minimum of six months following successful job placement.
  • Complies with all OASAS regulations.
  • Understands the contract between CCSL and NYS OASAS
  • Attend monthly program meetings to review and track progress and troubleshoot barriers.
  • Attends CCSL staff meetings, and other required meetings.
  • Attends CCSL functions as appropriate.
  • Complete all required training as outlined by the program and CCSL.
  • Ensures that all CCSL clients are treated with dignity and respect, always upholding their confidentiality.
  • Completes other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.


#INSJ

Requirements

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.


Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.  All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.


Join us and help make a positive impact on our community!


***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet