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Cox Customer Service Jobs in Springfield, OR (NOW HIRING)

Cox Media Group

Account Executive - KLSR TV

Eugene, OR · On-site

... services are game changers for their businesses. As an Account Executive for Cox Media Group, you ... Use of CRM sales tool for reporting and prospecting * Prepare and present both written and oral ...

Cox Media Group

Account Executive - KLSR TV

Eugene, OR · On-site

... services are game changers for their businesses. As an Account Executive for Cox Media Group, you ... Use of CRM sales tool for reporting and prospecting * Prepare and present both written and oral ...

All JobsCox Customer Service JobsCox Customer Service Jobs in Springfield, OR

Cox Customer Service information

See Springfield, OR salary details

$9

$17

$28

How much do cox customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for cox customer service in Springfield, OR is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cox Customer Service Representative, and why are they important?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are Cox Customer Service representatives?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

Is it difficult to get hired at Cox?

Getting hired as a Cox Customer Service representative typically involves a standard application process, including an interview and background check. Candidates should demonstrate good communication skills, problem-solving ability, and customer service experience, which are important for the role's requirements.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance or technology. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What jobs pay 4000 a week without a degree?

Jobs that can pay $4,000 a week without requiring a degree include roles such as experienced sales representatives, certain skilled trades like electricians or plumbers, and high-level commercial drivers or truck drivers with specialized licenses. These positions often demand significant experience, strong skills, or certifications, and may involve long hours or physically demanding work.

Does Cox have work from home jobs?

Cox Customer Service positions often offer remote work options, especially for roles involving phone support and online communication. These jobs typically require a reliable internet connection, a quiet workspace, and good communication skills. Availability of remote positions can vary based on the specific role and location.
What are popular job titles related to Cox Customer Service jobs in Springfield, OR? For Cox Customer Service jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Cox Customer Service jobs in Springfield, OR look for? The top searched job categories for Cox Customer Service jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Cox Customer Service jobs? Cities near Springfield, OR with the most Cox Customer Service job openings:
Cox Customer Service jobs near you
Account Executive - KLSR TV

Account Executive - KLSR TV

Cox Media Group

Eugene, OR

Other

Re-posted 8 days ago

Cox Media Group rating

6.9

Company rating: 6.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

46th of 67 rated media

Job description

Location: OR-Eugene

Job Title:  Account Executive - KLSR TV

Position Overview

Are you a problem solver? Can you help others identify their goals and get them from where they are to where they want to be? We win when our local business clients get a return on their investment thanks to our creative and innovative digital media solutions. We aim to be more than just exceptional partners; our tools and services are game changers for their businesses.

As an Account Executive for Cox Media Group, you will work closely with our clients as a trusted advisor to deeply understand their unique business goals and partner to help achieve them. In this role, you will collaborate with local sales managers to evangelize solutions that will help customers reach their target audience. As a CMG employee, you'll have industry-leading tools and resources at your fingertips. We'll also provide ongoing training and professional development across our full range of products, and you'll be an integral part of a results-driven, close-knit team that is driving growth for CMG.


At Cox Media Group we are building the future of media and have an opening for a skilled Account Executive! Cox Media Group is a forward-thinking, fast-paced, and positive culture of top performing sales professionals that work together to produce results.


Cox Media Group has a Training Program that will guide you on your way to launching a successful and lucrative career as an Account Executive! Through the program you will be matched with a personal mentor, practice collaborative teamwork

Essential Duties and Responsibilities
  • Responsible for generating revenue through the development of new accounts
  • Responsible for generating revenue by growing existing advertising revenue from current clients.
  • Able to develop effective marketing plans to meet clients' needs and objectives.
  • Able to obtain budgets and meet deadlines.
  • Responsible for ensuring superior client relations.
  • Superior management of sales through the entire sales cycle.
  • Use of CRM sales tool for reporting and prospecting
  • Prepare and present both written and oral presentations.
  • Prepare effective advertising schedules.
  • Effectively negotiate advertising rates.
  • Collection of accounts receivable, as required.
Minimum Qualifications
  • Proven track record of digital and TV sales success in local media setting
  • Ability to work alone and as part of a team
  • Minimum of 2 years of new business development and prospecting experience required
  • Excellent presentation, verbal and written skills
  • Hard-working, integrity, relationship-builder with a winning attitude
  • Strong problem solving and analytical skills
  • Work with brand teams, ad operations and finance to provide client satisfaction
  • Proficient with Microsoft Office and CRM tools
  • Valid driver's license with clean driving record required
  • Relationship building skills are key and candidate must have a winning, positive attitude.
Preferred Qualifications
  • BA/BS degree with a minimum of three years of media sales, account management or buying experience preferred

About Cox Media Group 
CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit www.coxmediagroup.com

Req #: 2087    #LI-Onsite

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