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Cox Customer Service Jobs in Indiana (NOW HIRING)

Cox Fleet

Mobile Diesel Mechanic II

Indianapolis, IN · On-site

$24 - $31.50/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Roofing

Roofing Sales Manager

Zionsville, IN · On-site

$65K/yr

In-depth knowledge of Roofing products, value propositions, customer service, and inside sales ... Cox Roofing - Built Smarter. Built Stronger. This position offers a $65,000 annual base salary ...

Cox Roofing

Be Seen First

Roofing Sales Team Manager

Fishers, IN · On-site

$65K/yr

In-depth knowledge of Roofing products, value propositions, customer service, and inside sales ... Cox Roofing - Built Smarter. Built Stronger. This position offers a $65,000 annual base salary ...

Cox Roofing

Director of Roofing Sales

Noblesville, IN · On-site

$65K/yr

In-depth knowledge of Roofing products, value propositions, customer service, and inside sales ... Cox Roofing - Built Smarter. Built Stronger. This position offers a $65,000 annual base salary ...

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Cox Customer Service information

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.
What are popular job titles related to Cox Customer Service jobs in Indiana? For Cox Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Cox Customer Service jobs in Indiana look for? The top searched job categories for Cox Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Cox Customer Service jobs? Cities in Indiana with the most Cox Customer Service job openings:
Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Parts Coordinator II

Fleet Services by Cox Automotive

Zionsville, IN • On-site

Full-time

Posted 8 days ago

Job description

Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet Automotive has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Parts Coordinator II, they will be responsible for Data entry, professional phone & email communication with both internal and external customers.
Duties and responsibilities
  • Provide a high level of customer service, representing the company with a positive image.
  • Ability to multitask.
  • Answering phone calls, emails to address purchasing needs within the organization
  • Data entry, entering pertinent information with accuracy and efficiency.
  • Reach out to technicians and managers on repairs performed, parts used to obtain required information and verify invoices
  • Gather necessary paperwork and upload into system for records
  • Create and catalogue weekly and monthly department reports
  • Handle, respond to, and direct incoming correspondence, calls, and tasks with vendors and CAMFS technicians in a timely manner
  • Support ad-hoc projects related to the CAMFS priorities and initiatives

Qualifications
  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
  • Proficient computer skills, including MS Excel and Word, and the ability to learn new systems quickly, (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
  • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking preferred
  • Demonstrated ability to multi-task and apply initiative and creativity on projects
  • Positive attitude, good instincts, and self-motivation
  • Excellent organizational skills and the ability to balance a variety of tasks
  • Ability to act with a sense of urgency to fix immediate issues as well as document and address solutions for the long-term.
  • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization

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