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Counter Manager Jobs in Rochester, NY (NOW HIRING)

Sonic Drive-In

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease ...

Soar Restaurants

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease ...

Kids Empire New York LLC

Park Manager

Irondequoit, NY · On-site

$58K/yr

Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash ...

Kids Empire US LLC

Park Manager

Irondequoit, NY · On-site

$58K/yr

Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$56/hr

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$2.4K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$56/hr

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY

$1.8K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY

$2.4K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.4K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$2.7K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

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Counter Manager information

See Rochester, NY salary details

$12

$21

$47

How much do counter manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for counter manager in Rochester, NY is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.38 per hour, depending on experience, location, and employer.

What is a counter manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What does a counter manager do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What are the key skills and qualifications needed to thrive as a counter manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a counter manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

What skills do you need to be a counter manager?

A counter manager needs strong customer service skills, effective communication, and the ability to manage inventory and staff. Organizational skills, attention to detail, and proficiency with point-of-sale systems are also important for success in this role.
More about Counter Manager jobs

What are the most commonly searched types of Counter jobs in Rochester, NY?

The most popular types of Counter jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Counter Manager jobs?

Cities near Rochester, NY with the most Counter Manager job openings:

Counter Manager jobs near you
Infographic showing various Counter Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,315 per year, or $21.3 per hour.

Assistant Manager

Sonic Drive-In

Rochester, NY • On-site

Full-time

Re-posted 3 days ago

Sonic Drive-In rating

4.6

Company rating: 4.6 out of 10

Based on 1,639 frontline employees who took The Breakroom Quiz

86th of 107 rated fast food restaurants

Job description

Position: Assistant Manager
Immediate Supervisor: General Manager/Operating Partner
Status: Nonexempt
Position Summary: This position assists with the leading and managing of the drive-in's operations and employees during an assigned shift.
Essential Job Duties:
  • Train, manage, direct, coach, lead, and assign drive-in employees during shift
  • Lead and manage drive-in operations during shift to provide an optimal guest experience
  • Manage staffing levels during shift
  • Perform opening and/or closing duties
  • Handle and properly escalate guest issues/concerns during shift
  • Handle and properly escalate employee issues/concerns
  • Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
  • Assist with preparation and maintenance of drive-in records
  • Comply with and enforce all company policies, procedures, and operational standards
  • Ensure compliance with all applicable federal, state, and local laws
  • Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
  • Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
  • Regular attendance

ADDITIONAL DUTIES:
  • Move and stock food product weighing up to 50 pounds
  • Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays
Qualifications and Job Requirements:
  • Experience
  • At least six months of restaurant management experience or one year of retail management experience
  • Experience running a restaurant shift without supervision
  • Knowledge/Skills
  • General restaurant or retail knowledge
  • Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
  • Knowledge of federal, state, and local health and safety laws and regulations
  • Basic computer, math, and reading skills
  • Effective verbal and written communication skills
  • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

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