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Counter Manager Jobs in Rochester, NY (NOW HIRING)

Whole Foods Market

Counter Staff

Rochester, NY · On-site

$16 - $25.40/hr

Ability to follow directions and procedures; effective time management and organization skills. * Passion for natural foods and the mission of Whole Foods Market. * Strong work ethic and ability to ...

Soar Restaurants

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease ...

Sonic

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease ...

Sonic Drive-In

Assistant Manager

Rochester, NY · On-site

Assistant Manager Immediate Supervisor: General Manager/Operating Partner Status: Nonexempt ... counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease ...

Kids Empire New York LLC

Park Manager

Irondequoit, NY · On-site

$58K/yr

Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash ...

Kids Empire US LLC

Park Manager

Rochester, NY · On-site

$58K/yr

Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$56/hr

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$2.4K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas. * Manage product storage, maintenance, and rotation activities to avoid any ...

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Counter Manager information

See Rochester, NY salary details

$12

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$47

How much do counter manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for counter manager in Rochester, NY is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.38 per hour, depending on experience, location, and employer.

What is a counter manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What skills do you need to be a counter manager?

A counter manager needs strong customer service skills, effective communication, and the ability to manage inventory and staff. Organizational skills, attention to detail, and proficiency with point-of-sale systems are also important for success in this role.

What are the key skills and qualifications needed to thrive as a counter manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a counter manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What does a counter manager do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

More about Counter Manager jobs

What are the most commonly searched types of Counter jobs in Rochester, NY?

The most popular types of Counter jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Counter Manager jobs?

Cities near Rochester, NY with the most Counter Manager job openings:

Counter Manager jobs near you
Infographic showing various Counter Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,315 per year, or $21.3 per hour.

Front Counter Representative Milton Rents

Milton Rents

Rochester, NY • On-site

$18 - $25.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Overview

Milton Rents (a division of Milton CAT) is seeking a reliable individual with good customer service to work on the Front Sales Counter. The primary responsibilities of this position are to handle all inbound sales activity from a variety of sources, and coordinate with the internal departments to ensure that all customer requests are handled in a professional, timely manner.

Milton Rents offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Pay Range: $18.00-$25.20 depending on experience.

Benefits include:

  • Paid Time Off + 8 company paid holidays
  • Medical, Dental and Vision insurance options for Employee and Family
  • Disability & Life Insurance Packages
  • Competitive Retirement Plan
  • Tuition Reimbursement - available to FT employees with 1 year+ of service
  • Additional supplemental offerings and discount programs
  • Employee Referral Program
Responsibilities
  • Greet and transact business with all walk-in traffic in the showroom
  • Answer all incoming calls to initiate sales process or route to other departments
  • Coordinate sales and rentals with outside sales, shop, and warehouse personnel
  • Retain all rental contracts at the front counter until the equipment is returned
  • Work to resolve any outstanding issues to the mutual satisfaction of the customer and the company
  • Forward all referrals and leads to the appropriate Outside Sales Rep
  • Generate activity reports as requested by management
  • Obtain and update customer information as requested by management
Qualifications
  • A high-school diploma or GED is required for this job
  • 2 years of successful Inside Sales/Customer Service experience in equipment rental or a related industry
  • Working knowledge of operating capabilities of Construction Rental Equipment
  • Working knowledge of construction materials and their applications
  • Excellent phone, written, and verbal communication skills
  • Friendly and professional customer service skills and a desire to help

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.  

Employment Type: OTHER

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