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Counter Assistant Jobs in Mount Prospect, IL (NOW HIRING)

Sonepar

Counter Sales Associate - Fulton

Chicago, IL · On-site

$25 - $30/hr

Counter Sales Associate Location: Chicago, IL Job type: Full time Schedule: 7:00am start time ... Greet and assist customers as they enter the branch * Collaborate with customers to fulfill order ...

Graybar

Counter Sales Representative

Chicago, IL

$20/hr

Counter Sales Representatives at Graybar are known as being product experts, so you will also learn about the wide variety of products we offer and how to assist customers with their needs. Work ...

Graybar

Counter Sales Representative

Chicago, IL · On-site

$20/hr

Counter Sales Representatives at Graybar are known as being product experts, so you will also learn about the wide variety of products we offer and how to assist customers with their needs. Work ...

Genuine Parts Company

Store Counter Sales

Lemont, IL · On-site

$20.25/hr

As a NAPA Counter Sales associate , you are looked at as the "face of the retail store" and the go ... Use your parts knowledge to assist other NAPA team members answer questions for customers

Genuine Parts Company

Store Counter Sales

Wood Dale, IL · On-site

$19.25/hr

As a NAPA Counter Sales associate , you are looked at as the "face of the retail store" and the go ... Use your parts knowledge to assist other NAPA team members answer questions for customers

Genuine Parts Company

Store Counter Sales

Chicago, IL · On-site

$20.25/hr

As a NAPA Counter Sales associate , you are looked at as the "face of the retail store" and the go ... Use your parts knowledge to assist other NAPA team members answer questions for customers

Genuine Parts Company

Store Counter Sales

Lyons, IL · On-site

$19.15/hr

As a NAPA Counter Sales Associate , you are looked at as the "face of the retail store" and the go ... Use your parts knowledge to assist other NAPA team members answer questions for customers

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Counter Assistant information

See Mount Prospect, IL salary details

$10

$17

$31

How much do counter assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for counter assistant in Mount Prospect, IL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a counter assistant?

Counter assistants are customer service professionals who typically work at the front counter of shops, cafes, pharmacies, or other retail establishments. Their main duties include serving customers, handling payments, answering questions, and sometimes preparing or packaging products. They play a vital role in ensuring a positive customer experience by being friendly, efficient, and knowledgeable about the products or services offered. Counter assistants may also help with stock management and maintaining the cleanliness of their work area.

What are the key skills and qualifications needed to thrive as a counter assistant, and why are they important?

To thrive as a Counter Assistant, you need strong customer service skills, basic numeracy, and experience in retail or food service environments. Familiarity with point-of-sale (POS) systems, cash handling procedures, and sometimes food safety certifications is typically required. Excellent communication, multitasking, and a friendly demeanor help distinguish top performers in this role. These abilities are crucial for ensuring smooth transactions, customer satisfaction, and efficient operation of the service counter.

What are some common challenges faced by counter assistants, and how can they be managed effectively?

Counter Assistants often encounter challenges such as handling high volumes of customers during peak hours, managing difficult or dissatisfied customers, and maintaining accuracy in transactions. To manage these effectively, it helps to stay organized, remain calm under pressure, and have strong communication skills to resolve customer concerns. Teamwork is also important, as collaborating with colleagues can ensure smooth operations and provide support when needed.

What is the difference between Counter Assistant vs Cashier?

AspectCounter AssistantCashier
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; cash handling experience
Work EnvironmentRetail counters, customer service areasCheckout counters, retail stores, supermarkets
Employer & Industry UsageRetail, hospitality, supermarketsRetail, supermarkets, restaurants
Common Search & ComparisonOften compared for customer service roles in retailMore focused on cash handling and transactions

While both Counter Assistants and Cashiers work in retail environments and handle customer interactions, Counter Assistants typically assist with product inquiries and customer service at the counter, whereas Cashiers primarily focus on processing transactions and handling cash. The roles often overlap, but the main distinction lies in their primary responsibilities within the retail setting.

What are the duties of a counter assistant?

A counter assistant is responsible for serving customers at a sales counter, handling transactions, providing product information, and maintaining the cleanliness and organization of the counter area. They often use cash registers or point-of-sale systems and may assist with inventory management and customer inquiries.

What cities near Mount Prospect, IL are hiring for Counter Assistant jobs?

Cities near Mount Prospect, IL with the most Counter Assistant job openings:

Counter Assistant jobs near you

Counter Sales Associate - Fulton

Sonepar

Chicago, IL • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

Key responsibilities

  • Assist customers in selecting and purchasing electrical products by taking orders in person, over the phone, and via email.

  • Greet customers, provide product information, and collaborate with them to fulfill their order requests.

  • Load orders into customers' vehicles or delivery trucks and assist colleagues in the back-of-store warehouse as needed.

Job description

There's a Place for You at Viking Electric.
A career at Viking Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric https://www.vikingelectric.com/about offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.
Being "Powered by Difference" means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Counter Sales Associate
Location: Chicago, IL
Job type: Full time
Schedule: 7:00am start time Monday-Friday (overtime may be available)
Hourly pay: $25.00 - $30.00 per hour
What You'll Do
As a Counter Sales Associate, you'll be the welcoming face that contractors turn to when purchasing electrical products at our branch. Your role is crucial in ensuring they quickly find what they need to get back to their job sites. If you enjoy interacting with customers and learning about a variety of products, this could be the perfect fit for you.
On a typical day, you will:
  • Take orders in person, over the phone, and through email
  • Greet and assist customers as they enter the branch
  • Collaborate with customers to fulfill order requests
  • Load orders into customers' vehicles or delivery trucks
  • Provide product information to customers (training will be provided)
  • Assist colleagues in the back-of-store warehouse as needed

Hear firsthand what our associates love about working at a branch location: https://www.youtube.com/watch?v=0_XiyyaL9hM
What You Bring
Requirements:
  • High school diploma or GED equivalent
  • Ability to lift and carry objects that may weigh up to 75 pounds (moving with equipment)
  • Basic computer skills for entering orders
  • Willingness to learn about our products through on-the-job training
  • Must be authorized to work in the United States without VISA sponsorship now or in the future
  • Fluent in English and Spanish

Preferred, but not required:
  • Previous sales or retail experience
  • Previous customer service experience

Keywords: counter sales, retail sales, parts, sales consultant, merchandising, inventory, customer service, will-call, will call, parts specialist, counter rep, service expert
What We Offer You
We offer great family-friendly benefits to full-time associates:
  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Tuition Reimbursement
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."
Check out the Viking Electric company page on LinkedIn and follow us for updates.
Check out our YouTube Careers Playlist to see Viking Electric associates in action.
Learn more at https://www.vikingelectric.com/about.
Viking Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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