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Costco Customer Service Call Jobs in Newark, NJ (NOW HIRING)

Adecco

Customer Service Call Center

Edison, NJ · Remote

$21/hr

Previous call center, customer service, or contact center experience preferred * Strong verbal and written communication skills * Comfortable working in a fast-paced, metrics-driven environment

AIREKO

Customer Service Call Center

Brooklyn, NY · On-site

$16.25 - $21/hr

Bachelor Degree preferred * 2+ years of prior experience in customer service Additional Information All your information will be kept confidential according to EEO guidelines.

AIREKO

Customer Service Call Center

Brooklyn, NY · On-site

$16.25 - $21/hr

Bachelor Degree preferred * 2+ years of prior experience in customer service Additional Information All your information will be kept confidential according to EEO guidelines.

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How much do costco customer service call jobs pay per hour?

As of May 27, 2026, the average hourly pay for costco customer service call in Newark, NJ is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Costco Customer Service Call representative, and why are they important?

To thrive as a Costco Customer Service Call representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service protocols, often supported by a high school diploma or equivalent. Familiarity with call center software, order processing systems, and CRM platforms is typically required. Patience, active listening, and a positive attitude are standout soft skills for handling diverse customer inquiries and resolving issues effectively. These skills ensure customer satisfaction, efficient service, and uphold Costco's reputation for excellent member support.

What are some common challenges faced by Costco Customer Service Call representatives, and how can they be managed?

Costco Customer Service Call representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and keeping up-to-date with product and policy changes. Success in this role requires strong communication skills, patience, and the ability to remain calm under pressure. Representatives are supported by team leads and ongoing training, and they frequently collaborate with other departments to resolve complex issues efficiently. Proactively seeking feedback and using available resources can help manage these challenges and improve job satisfaction.

What does a Costco Customer Service Call representative do?

A Costco Customer Service Call representative assists members with inquiries, issues, and concerns related to their memberships, orders, and products. Their responsibilities include answering phone calls, resolving problems like order tracking or returns, providing information about services and policies, and ensuring a positive customer experience. They also may help with technical support for Costco's website or app and escalate complex issues to higher-level support if needed.

What do you need to do to become a Costco customer service rep?

To become a Costco customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and prior customer service experience. Applicants should complete the online application, pass any required interviews, and may need to undergo background checks and training before starting the role.

What is the difference between Costco Customer Service Call vs Costco Cashier?

AspectCostco Customer Service CallCostco Cashier
Primary RoleHandling customer inquiries, resolving issues over the phone or onlineProcessing transactions at checkout, assisting customers in-store
Work EnvironmentCall center or customer service departmentRetail store checkout area
Required SkillsCommunication, problem-solving, customer serviceCash handling, customer service, basic math
CertificationsNone typically requiredNone typically required

While both roles involve customer service within Costco, the Costco Customer Service Call position focuses on assisting customers remotely via phone or online, whereas the Costco Cashier role involves in-person transactions at the store. Both require strong communication skills but differ in work environment and daily tasks.

What are popular job titles related to Costco Customer Service Call jobs in Newark, NJ? For Costco Customer Service Call jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Costco Customer Service Call jobs in Newark, NJ look for? The top searched job categories for Costco Customer Service Call jobs in Newark, NJ are:
Costco Customer Service Call jobs near you
Infographic showing various Costco Customer Service Call job openings in Newark, NJ as of May 2026, with employment types broken down into 60% Full Time, 19% Part Time, 4% Temporary, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,885 per year, or $19.7 per hour.

Customer Service / Call Center

MILLENNIUMSOFT

Franklin Lakes, NJ

$15.75 - $20.25/hr

Other

Posted 12 days ago

Job description

Position : Customer Service / Call Center

Location : Franklin Lakes, NJ

Duration : 12Months Contract

Start Time : 08:00 AM

End Time : 05:00 PM

Total Hours/week : 40.00

Qualifications:

  • Position would be interacting with Marketing, Sales Consultants, Customer Service and Supply Chain Planners Globally. It is not customer service but the position is the liaison between the sales force and customer service to meet customer expectations.
  • Intermediate skills with Microsoft Excel and Microsoft Office products.
  • Working knowledge of Microsoft Outlook
  • Would be helpful if familiar with SAP ECC Inventory Screens but we will train as well.
  • Good communication skills emailing and on the telephone A four year degree is required in a business related This person is going to take inquiries from the field sales team inquiring about their orders, research the status in SAP or with the carriers and respond back to the sales team.

Responsibilities:

  • It would require looking at open orders and seeing where the inventory is in the system to have them fulfilled.
  • Getting emails from the sales consultants for rush orders.
Working hand in hand with the demand planners to decide when to put products in short supply on manual allocation to protect our key customers

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