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Day Shift Aetna Customer Service Representative Jobs in Newark, NJ

Community Veterinary Partners

CSR

Verona, NJ

$17 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative ... Day shift * Morning shift Weekly day range: * Monday to Friday * Weekend availability Work setting:

Community Vet

CSR

Verona, NJ · On-site

$16 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative ... Day shift * Morning shift Weekly day range: * Monday to Friday * Weekend availability Work setting:

Diverse Lynx

Customer Service Representative

Manhattan, NY · Hybrid

$20 - $23/hr

ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 ... English and any of the following Chinese, Korean, Bengali, Hindi. 2 days in office, 3 days remote ...

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How much do day shift aetna customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for day shift aetna customer service representative in Newark, NJ is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Day Shift Aetna Customer Service Representative, and why are they important?

To thrive as a Day Shift Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and knowledge of healthcare policies or HIPAA compliance is typically required. Exceptional patience, empathy, and active listening set top performers apart in this role. These skills and qualities are crucial for delivering accurate information, resolving member issues efficiently, and ensuring a positive customer experience.

What are the most common challenges faced by a Day Shift Aetna Customer Service Representative, and how can they be managed?

Day Shift Aetna Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex member inquiries, and maintaining empathy during stressful interactions. Successfully managing these challenges involves strong organizational skills, active listening, and the ability to quickly access and interpret policy information. Most representatives benefit from comprehensive training, support from experienced team leads, and collaboration with other departments to ensure accurate and timely resolutions for Aetna customers.

What are Day Shift Aetna Customer Service Representatives?

Day Shift Aetna Customer Service Representatives are professionals who assist Aetna members, providers, and partners with their questions and concerns about health insurance products and services during daytime business hours. They handle inquiries about benefits, claims, billing, and coverage, and help resolve issues by providing accurate information and support. These representatives play a vital role in ensuring customers have a positive experience and understand their health plan options.
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Day Shift Aetna Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

M-3 Technology LLC

Matawan, NJ • On-site

$18 - $21/hr

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

Description:

Customer Service Representative

Job Summary:

A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls.

Responsibilities and Duties

  • Answering and redirecting high volume calls
  • Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.
  • Resolve premium and billing questions and inquiries.
  • Assist customers with filing claims.
  • Record keeping and updating customer files.
  • Perform other general tasks as needed.

Qualifications and Skills:

  • 1+ years of call center experience
  • 1+ years of insurance experience
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills and attention to detail
  • Bilingual a plus
  • High school or equivalent (Required)
  • Insurance experience a plus

Pay: $18.00 - $21.00 per hour


Location: Matawan, NJ (On-Site)

Job Type: Full-time


Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Experience level:

  • 2+ years

Shift:

  • Monday-Friday
  • Day shift
  • Morning shift

Work setting:

  • Call Center
  • In-person

Ability to commute/relocate:

  • Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Insurance verification: 2 years (Required)
  • Life Insurance experience (a plus)
  • Bi-lingual Preferred

Hiring: 2 positions for this role


Requirements: