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Day Shift Aetna Customer Service Representative Jobs in Hackensack, NJ

Community Veterinary Partners

CSR

Verona, NJ

$17 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative ... Day shift * Morning shift Weekly day range: * Monday to Friday * Weekend availability Work setting:

Community Vet

CSR

Verona, NJ · On-site

$16 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative ... Day shift * Morning shift Weekly day range: * Monday to Friday * Weekend availability Work setting:

Diverse Lynx

Customer Service Representative

Manhattan, NY · Hybrid

$20 - $23/hr

ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 ... English and any of the following Chinese, Korean, Bengali, Hindi. 2 days in office, 3 days remote ...

Million Air

Customer Service Representative

White Plains, NY

$16.50 - $22.50/hr

... days are the same? Want to work in the aviation services industry with private jets? Is the ... shift work which requires working evenings and weekends, and on scheduled company holidays. Travel ...

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How much do day shift aetna customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for day shift aetna customer service representative in Hackensack, NJ is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Day Shift Aetna Customer Service Representative, and why are they important?

To thrive as a Day Shift Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and knowledge of healthcare policies or HIPAA compliance is typically required. Exceptional patience, empathy, and active listening set top performers apart in this role. These skills and qualities are crucial for delivering accurate information, resolving member issues efficiently, and ensuring a positive customer experience.

What are the most common challenges faced by a Day Shift Aetna Customer Service Representative, and how can they be managed?

Day Shift Aetna Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex member inquiries, and maintaining empathy during stressful interactions. Successfully managing these challenges involves strong organizational skills, active listening, and the ability to quickly access and interpret policy information. Most representatives benefit from comprehensive training, support from experienced team leads, and collaboration with other departments to ensure accurate and timely resolutions for Aetna customers.

What are Day Shift Aetna Customer Service Representatives?

Day Shift Aetna Customer Service Representatives are professionals who assist Aetna members, providers, and partners with their questions and concerns about health insurance products and services during daytime business hours. They handle inquiries about benefits, claims, billing, and coverage, and help resolve issues by providing accurate information and support. These representatives play a vital role in ensuring customers have a positive experience and understand their health plan options.
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Day Shift Aetna Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Community Veterinary Partners

Westfield, NJ

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Job description
Westfield Vet Group; Westfield Location
Client Service Representative
The Company:
Westfield Veterinary Group is a multi-doctor practice that offers our employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted "work-life balance." We pride ourselves for the great care we take with clients and employees alike. We are currently looking for an energetic, enthusiastic, and quick learning individual to join our fast-growing team for full time or part time employment.
The Position:
Client Service Representative- Westfield Location. Come be a part of a growing team that values compassion, collaboration, and community!
REPORTS TO: CSR SUPERVISOR
Summary: Our client service representatives support our efforts in providing the highest quality primary veterinary care to our patients. As the front line of communication between our clients and providers, our CSRs help to promote the practice by maintaining a client-oriented and professional work environment. CSRs are responsible for using the computer and veterinary management software, answering and directing phone calls, scheduling appointments, patient check-in and check-out, and more. They also service as liaisons between our patients and medical staff. Duties will include but may not be limited to;
  • Greet clients and pets in a prompt, courteous and helpful manner
  • Check out patients, print invoices, and receive/apply payment
  • Ensure work and reception area is kept clean and professional at all times
  • Answer phone calls and relay information to the appropriate party
  • Assist client at times of euthanasia by rooming patients, preparing paperwork and taking payments
  • Keep food and merchandise shelves stocked
  • Drawer reconciliation
  • End of day deposits
  • Complete all other tasks assigned
The idea candidate requires:
  • Above and beyond customer service skills and a positive attitude
  • Excellent written and oral communication skills
  • The ability to deal with fast paced and stressful situations
  • Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
  • Strong critical thinking, problem-solving, and decision-making skills
We offer you accrued PTO, health insurance, dental, vision, 401k and plenty of pet perks for your personal "fur-babies". We also offer a variety of opportunities for continuing education in the field.
Work Remotely
  • No
Job Type: Full-time
Salary: From $17.00 per hour
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Pet Perks
Shifts Available:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
Weekly day range:
  • Monday to Friday
  • Weekend availability
  • We are closed Sundays.
Work setting:
  • In-person
  • Office
Education:
  • High school or equivalent (Required)
Experience:
  • Customer service: 1 year (Required)

Work Location: Westfield, In-Person
Community Veterinary Partners logo

About Community Veterinary Partners

Sourced by ZipRecruiter

Today, we are more than 3,000 unique veterinary care providers whose job is to bring joy to families by caring for the pets they love. We do that by providing extraordinary care for all our members, no matter how many legs (or wings) they may have. At the end of the day, we are more than just pet people. we’re pet people people. Our Mission Our mission is to bring joy to families by providing the best care possible to the pets they love. We do this through a growing community of veterinary hospitals who have an established legacy of compassionate care.

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2009

Social media

Twitter

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