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Convey Health Solutions

Non Call QA Analyst

Sunrise, FL · On-site

At Convey Health Solutions, we're experts in highly-compliant member enrollment, service and administration support (Medicare, Medicaid and Commercial / EGWP). For over a decade, we've managed very ...

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$49.5K

$94.2K

$151K

How much do convey health solutions jobs pay per year?

As of Jul 13, 2026, the average yearly pay for convey health solutions in the United States is $94,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $115,000.00 per year, depending on experience, location, and employer.

What is the difference between Convey Health Solutions vs Claims Processor?

AspectConvey Health SolutionsClaims Processor
Primary RoleProvides healthcare technology solutions, including claims processing and patient engagementManually reviews, processes, and manages insurance claims for reimbursement
Required CredentialsTypically requires knowledge of healthcare IT, claims systems, and certifications like HIPAAOften requires basic insurance and claims processing knowledge, sometimes with certifications in insurance or healthcare
Work EnvironmentOffice-based, healthcare technology companies, or remote workHealthcare facilities, insurance companies, or remote claims processing centers

Convey Health Solutions focuses on healthcare technology and claims management solutions, often involving software and system implementation. Claims Processors handle the manual review and processing of insurance claims. While both roles involve claims, Convey's role is more tech-driven, whereas Claims Processors focus on manual claim handling.

What is Convey Health Solutions and what do they do?

Convey Health Solutions is a company that provides technology and services specifically for the healthcare industry, with a focus on supporting government-sponsored health plans like Medicare Advantage and Part D. They offer solutions such as member enrollment, compliance, billing, and pharmacy benefit management. Their goal is to streamline administrative processes and improve outcomes for health plans and their members.

What are some common challenges faced by employees working at Convey Health Solutions, and how are they typically addressed?

Employees at Convey Health Solutions often encounter challenges related to navigating complex healthcare regulations and ensuring accurate member communications. To address these, the company provides comprehensive training programs, ongoing compliance support, and access to subject matter experts. Team collaboration is highly encouraged, and employees regularly work cross-functionally to solve problems and maintain high-quality service standards. This supportive environment helps new hires adapt quickly and fosters professional growth.

What are the key skills and qualifications needed to thrive as a professional at Convey Health Solutions, and why are they important?

To thrive at Convey Health Solutions, you typically need a background in healthcare administration, customer service, and knowledge of insurance or Medicare processes, often supported by relevant education or experience. Familiarity with CRM platforms, call center systems, and healthcare compliance software is important for daily operations. Strong communication skills, attention to detail, and problem-solving abilities help individuals excel in client interactions and complex tasks. These skills and qualities are crucial for delivering accurate, efficient service and maintaining regulatory compliance in a fast-paced healthcare environment.
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Convey Health Solutions jobs near you
Non Call QA Supervisor

Non Call QA Supervisor

Convey Health Solutions

Sunrise, FL

Full-time

Re-posted 13 days ago

Job description

Company Description

Convey Health Solutions is a BPO serving several Medicare Healthcare companies. At Convey Health Solutions, we're experts in highly-compliant member enrollment, service and administration support (Medicare, Medicaid and Commercial / EGWP). For over a decade, we've managed very large-scale end-to-end health insurance processes for our business clients - from eligibility and enrollment processing to service, premium billing and payment processing, reconciliation and other related services.

Job Description

The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process reconciliation, auditing, root cause analysis, process monitoring, and trend analysis. Under the guidance and direction of the Non-Call Quality Assurance Manager, the Non Call Quality Assurance Supervisor is expected to supervise overall team members and workflow management. This position is also responsible for the delivery and completion of all Non-Call QA projects. Must also understand all Medicare products and processes as well as demonstrate knowledge of all department systems, e.g. Convey Health Solutions Medicare Service Platform System, Client Rx Claims System, ADP-Payroll System, in addition to CMS's database system. This individual must be able to provide appropriate assistance to team members as needed. This position is responsible for monitoring all Non Call transactions ensuring accurate processing of all transactions as well as adherence to CMS regulatory requirements if required. The incumbent will ensure that we are providing a superior level of service to our internal and external customers in an environment that is empowering, creative and constantly improving. In addition this individual will collaborate with the Program Managers, Business Analyst, and PMO and others during implementation of new processes or process improvement efforts and system modifications to support new business and client Service Level Agreements (SLA).

Qualifications

Degree Bachelors Preferred major/area of study Quality Assurance / Business Number of years of supervisory/management experience (if any) 2 years minimum Number of years of experience 3 + Type of experience - Requires:

Health Care Administration Business, related field or equivalent extensive experience in lieu of degree.

Minimum 2 years administrative management experience in a company with interactive CMS contact.

Minimum one year quality assurance and or training experience.

Advanced knowledge of Medicare regulations and processes is required.

Must have excellent oral and written skills.

Knowledge of Medicare Requirements and use of CMS systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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