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Control Center Supervisor Jobs (NOW HIRING)

Clearway Energy

Control Center Lead

Scottsdale, AZ

The Control Center Lead will support on-shift Operations Specialists in daily operations and ... Previous leadership or supervisory experience * Strong interpersonal and communication skills with ...

Clearway Energy

Control Center Lead

Scottsdale, AZ · On-site

$113K - $129K/yr

The Control Center Lead will support on-shift Operations Specialists in daily operations and ... Previous leadership or supervisory experience * Strong interpersonal and communication skills with ...

The UPS Store #5717

Center Supervisor

Holbrook, NY · On-site

... control and expenses, and provide weekly and monthly reports to the franchise owner. The Center ... supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the ...

The UPS Store #5717

Center Supervisor

Holbrook, NY · On-site

... control and expenses, and provide weekly and monthly reports to the franchise owner. The Center ... supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the ...

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Control Center Supervisor information

See salary details

$34K

$72.3K

$113.5K

How much do control center supervisor jobs pay per year?

As of Jul 11, 2026, the average yearly pay for control center supervisor in the United States is $72,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $93,000.00 per year, depending on experience, location, and employer.

How much does a supervisor get paid?

Control Center Supervisors typically earn an average salary ranging from $50,000 to $80,000 annually, depending on experience, location, and industry. They often work in environments requiring strong organizational and communication skills, with some roles offering additional benefits or overtime pay.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities and experience requirements. These positions often require leadership skills, industry knowledge, and sometimes certifications, and they may include additional benefits or bonuses that boost overall compensation.

How does a Control Center Supervisor typically interact with cross-functional teams during critical incidents?

A Control Center Supervisor plays a central role in coordinating responses during critical incidents by facilitating communication between various departments such as operations, security, maintenance, and emergency services. They ensure that all team members are informed of the situation, delegate tasks efficiently, and monitor progress to resolve issues quickly. This requires strong decision-making skills and the ability to remain calm under pressure, as well as fostering a collaborative environment where information flows smoothly between all stakeholders.

What are the key skills and qualifications needed to thrive as a Control Center Supervisor, and why are they important?

To thrive as a Control Center Supervisor, you need strong leadership abilities, operational knowledge, and experience in control room environments, often supported by a relevant degree or supervisory experience. Familiarity with SCADA systems, incident management software, and compliance protocols is typically required. Excellent problem-solving, communication, and decision-making skills enable effective team leadership and response to critical situations. These competencies are essential to ensure efficient operations, quick resolution of issues, and the safety and reliability of control center services.

What is the highest position in a call center?

The highest position in a call center is typically the Operations Manager or Call Center Director, responsible for overseeing overall operations, strategy, and performance. These roles require strong leadership, management skills, and often experience in customer service or call center environments.

What does a center supervisor do?

A control center supervisor oversees daily operations within a control or command center, ensuring that processes run smoothly and safety protocols are followed. They monitor systems, coordinate staff, respond to emergencies, and use tools like communication systems and software to manage operations efficiently.

What is the difference between Control Center Supervisor vs Control Room Operator?

AspectControl Center SupervisorControl Room Operator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in safety or industry-specific trainingUsually needs a high school diploma; certifications may include safety or operational training
Work EnvironmentSupervises multiple operators in a control center, overseeing operations and safety protocolsOperates equipment directly within the control room, monitoring systems and responding to alarms
Industry UsageCommon in utilities, transportation, manufacturing, and energy sectorsFound in similar industries, often working alongside supervisors

The Control Center Supervisor oversees the control room team and ensures smooth operations, while the Control Room Operator handles the day-to-day monitoring and system operation. Both roles are essential in maintaining safety and efficiency within control environments.

What are Control Center Supervisors?

Control Center Supervisors are professionals who oversee the operations of a control center, which may monitor and coordinate processes such as transportation systems, utilities, emergency services, or security systems. Their responsibilities include supervising staff, ensuring compliance with safety protocols, responding to incidents, and maintaining the smooth functioning of all monitored activities. They play a critical role in decision-making during emergencies and help implement procedures to improve operational efficiency.
More about Control Center Supervisor jobs
What job categories do people searching Control Center Supervisor jobs look for? The top searched job categories for Control Center Supervisor jobs are:
Control Center Supervisor jobs near you
Infographic showing various Control Center Supervisor job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,295 per year, or $34.8 per hour.
Principal Clerk

Principal Clerk

Worcester Housing Authority

Worcester, MA • On-site

$24.38/hr

Full-time

Re-posted 19 days ago

Job description

POSITION SUMMARY:

Working in the Control Center under the supervision of the Control Center Supervisor, the Principal Clerk receives routine and emergency maintenance service requests, dispatches requests for completion, and performs administrative and clerical work for the Control Center and Maintenance Department.

ESSENTIAL FUNCTIONS:

  • Answers phones and receives visitors, residents, and outside service representative inquiries and requests.
  • Transcribes and records requests for service.
  • Determines priority level of requests and staff assignments based on established guidelines.
  • Responds to inquiries and disseminates information regarding maintenance work and programs.
  • Compiles, updates, and maintains department data through various spreadsheets, logs, files, reports and records, including attendance, overtime, vacancy status, and work order production.
  • Contacts residents regarding unsatisfactory customer service survey responses.
  • Maintains inventory of office supplies.
  • Updates and distributes the Maintenance Duty Roster on a weekly basis.
  • Collects and tracks weekly gas receipts for all WHA vehicles.
  • Organizes and maintains department files.
  • Creates vacate work orders, issues to staff, and tracks progress of work.
  • Schedules all pest exterminations via Excel and Outlook calendar.
  • Processes all appliance discards, issuances, and transfers, including scheduling Freon removal for all discarded appliances and creating the monthly board report for all discarded appliances.
  • Tracks and maintains a daily and weekly key inventory of all keys in the Control Center.
  • Assists the Trades Supervisor in routing all urgent Trades requests to appropriate staff.
  • Performs general clerical support duties.
  • Assists the Control Center Supervisor with special projects, as needed.
  • Performs similar job-related duties as assigned.

QUALIFICATIONS:

  • High school diploma or equivalent required; college degree preferred.
  • Minimum of three (3) years’ experience working in an office environment.
  • Strong interpersonal communication and writing skills.
  • High level of integrity; ability to maintain confidentiality.
  • Attention to detail; ability to multi-task while staying organized.
  • Adept at using Microsoft Office products, specifically Excel, Word, and Outlook, and ability to quickly learn computer software programs.
  • Ability to type quickly and accurately, and to use office equipment such as phones, fax machines, copiers, and scanners.
  • Excellent English vocabulary and grammar skills; bilingual candidates (English/Spanish) preferred.
  • Competent with basic mathematical functions including addition, subtraction, multiplication, division and the calculation of percentages.
  • Pleasant and calm demeanor, superior customer service skills.
  • Ability to work effectively and independently in a fast-paced work environment with frequent interruptions.
  • Ability to work cooperatively and pleasantly with a diverse population.
  • Positive attitude and willingness to learn, be accountable, and strive for success.
  • Ability to be relied upon to be available for work.

Worcester Housing Authority is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on race, color, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.