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Program Manager

$178K - $192K/yr

Oversee daily execution and deliverable quality, ensuring all submissions meet contractual ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

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Infographic showing various Contractual Virtual Concierge job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Director of Quality and Compliance - Behavioral Health

Hope Network New Passages

Flint, MI

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Director of Quality and Compliance |HNNP - Flint, MI |Full-time 
 

Make a real impact—help someone build independence while building a career, you’re proud of.

The Director of Quality and Compliance provides leadership and oversight for quality improvement, accreditation, compliance, risk management, performance outcomes, and regulatory standards across the organization. This role ensures adherence to contractual, licensing, and accreditation requirements while driving continuous improvement initiatives, monitoring clinical outcomes, supporting data-informed decision making, and promoting recovery-based, person-centered, and culturally competent practices. The Director of Quality and Compliance serves as a key resource for advancing organizational excellence, safety, and service quality.

What You’ll Do

  • Lead quality improvement, compliance, and performance management initiatives
  • Monitor and analyze clinical, operational, safety, and satisfaction outcomes
  • Oversee accreditation readiness and compliance with CARF standards
  • Ensure compliance with HIPAA, OIG, CMS, AFC Licensing, Medicaid, and other regulatory requirements
  • Develop and monitor quality improvement plans, corrective action plans, and risk mitigation strategies
  • Review trends, analyze data, and provide recommendations to executive leadership
  • Support incident management, investigations, root cause analyses, and regulatory reporting
  • Collaborate with clinical and operational teams to improve service delivery and outcomes
  • Develop and deliver training related to quality, compliance, documentation, and regulatory requirements
  • Assist with policy development, audits, site reviews, and performance improvement activities
  • Partner with leadership to establish benchmarks, performance indicators, and reporting measures
  • Support electronic medical record optimization, data integrity, and clinical informatics initiatives

What We’re Looking For

  • Strategic leader with strong analytical and problem-solving skills
  • Passion for continuous quality improvement and organizational excellence
  • Strong understanding of healthcare regulations, accreditation, and compliance requirements
  • Ability to interpret complex data and translate findings into actionable improvements
  • Excellent communication, training, and relationship-building skills
  • High level of integrity, professionalism, and attention to detail
  • Ability to manage multiple priorities while working collaboratively across departments

What You'll Bring

Preferred:

  • Bachelor's degree or higher in Public Health, Health Sciences, Healthcare Administration, or a related field
  • Experience with CARF accreditation, licensing, and healthcare compliance programs
  • Experience developing and delivering training content

Required

  • Knowlegde of CARF, LARA and CMH requirements.
  • Bachelor's degree or higher in Public Health, Health Sciences, Healthcare Administration, or a related field
  • Minimum four years of quality, compliance, or related healthcare experience
  • Experience working in clinical or behavioral health programs
  • Knowlegde of CARF, LARA and CMH requirements.
  • Knowledge of quality improvement methodologies and regulatory compliance requirements
  • Experience with data analytics, clinical informatics, and outcomes reporting
  • Strong proficiency with Electronic Medical Records (EMR), Microsoft Office Suite, and reporting tools
  • Ability to develop policies, conduct audits, and implement corrective action plans
  • Strong written and verbal communication skills

 Top Benefits

  • Starting Wage $65,000.
  • Medical, dental & vision insurance (may vary based on job status)
  • Virtual Concierge Medical Services
  • 403(b) retirement with company match (up to 3%)
  • Generous Paid Time Off (PTO)
  • Paid training + career growth opportunities
  • Tuition reimbursement and scholarship opportunities
  • Employee Assistance Program (mental health + support)
  • Company-paid life insurance

Why Hope Network

Not your average job. Not your average impact.

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.

Apply today and start making a difference.