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Information Systems Manager I (Facilities Software Applications Manager)

The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. 

Join the UAB Facilities team as an Information Systems Manager I, supporting the critical software applications that keep campus operations running smoothly. Your work will directly contribute to an efficient, wellsupported campus environment where your expertise makes a daily impact.

Position Summary

The Information Systems Manager I manages and supports Facilities software applications essential to the operation, maintenance, and planning of the University's physical environment. This role is responsible for implementing and evaluating software solutions, maintaining system performance, acting as the primary administrator on multiple applications, and supervising application administrators in collaboration with Facilities and IT stakeholders.

Essential Job Duties & Responsibilities

Leads the implementation, configuration, and ongoing administration of Facilities-related software applications.

Evaluates, selects, and recommends new software solutions to support Facilities planning, operations, maintenance, and capital projects.

Oversees lifecycle management of assigned applications, including upgrades, patches, integrations, and decommissioning.

Ensures system reliability, data integrity, security, and compliance with University and IT standards.

Serves as the primary liaison between Facilities stakeholders, UAB IT, vendors, and external partners regarding software applications.

Manages and coordinates the work of other software application administrators, including task assignment, prioritization, and quality control.

Acts as primary application administrator on selected critical software applications.

Develops and maintains application documentation, standard operating procedures, and user support materials.

Supports business process improvement by aligning software capabilities with operational needs.

Coordinates user training, troubleshooting, and support escalation for Facilities software systems.

Monitors vendor performance, licensing, contracts, and support agreements related to assigned applications.

Participates in strategic planning initiatives related to Facilities technology and information systems

Prepares reports, metrics, and recommendations related to application performance, usage, and improvement opportunities

Supervisory Responsibilities

Provides day-to-day supervision and guidance to assigned software application administrators and support staff.

Assigns and prioritizes work activities to ensure timely and effective support of Facilities software applications.

Reviews work products for quality, accuracy, and compliance with established standards and procedures.

Participates in the selection, onboarding, training, and professional development of assigned staff.

Establishes performance expectations and contributes to employee performance evaluations.

Coaches and mentors staff to strengthen technical skills, customer service, and process improvement.

Ensures appropriate coverage, backup, and cross-training for supported applications.

Resolves routine personnel issues and escalate complex matters in accordance with University policies.

Promotes collaboration and effective communication within the team and with Facilities and IT stakeholders

Ensures staff compliance with University policies, security standards, and data governance requirements.

Develops team culture of problem solving and forward thinking.

Budget Responsibilities

Assists in the development and management of budgets related to Facilities software applications and associated services.

Monitors expenditures for assigned applications, including licensing, maintenance, subscriptions, and support agreements.

Tracks and forecasts software-related costs to ensure alignment with approved budgets.

Coordinates with Facilities leadership, Finance, and Procurement regarding software purchases, renewals, and vendor payments.

Reviews vendor invoices and usage reports for accuracy and compliance with contractual terms.

Provides budgetary input and cost estimates for proposed software implementations, enhancements, and upgrades.

Identifies opportunities for cost optimization, consolidation, or improved utilization of software resources.

Ensures purchases and expenditures comply with University policies, procedures, and approval requirements.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of enterprise software application lifecycle management, including evaluation, implementation, maintenance, and retirement.

Knowledge of Facilities-related systems such as CMMS, asset management, space management, or similar operational platforms.

Knowledge of software integration concepts, data management principles, and system interoperability.

Knowledge of information security, data privacy, and compliance requirements applicable to higher education environments.

Proficiency in managing and supporting multiple software applications while effectively balancing competing priorities

Skill in supervising, guiding, and coordinating the work of technical or application support staff to ensure efficient and high-quality service delivery

Skill in analyzing business processes and translating operational needs into effective software solutions

Ability to troubleshoot application issues and coordinate resolutions with vendors, IT partners, or internal technical teams

Ability to track budgets, forecast costs, and perform cost analysis related to software systems

Ability to build collaborative relationships with Facilities leadership, end users, IT teams, and external vendors

Ability to lead software implementation efforts and manage change across diverse user groups.

Ability to evaluate new technologies and recommend solutions that align with organizational needs and resources.

Ability to communicate clearly and effectively, both verbally and in writing.

Ability to mentor and develop staff and promote a collaborative, service-oriented work environment.

Ability to work independently while also functioning effectively as part of a cross-functional team.

STARTING ANNUAL PAY:

$67,070.00 - $98,325.00 (Commensurate with experience & qualifications)

QUALIFICATIONS:

• Bachelor's degree in Business, Computer Science or a related field
• Five (5) years of progressively responsible experience managing, supporting, or implementing enterprise software applications (or an equivalent combination of relevant education and/or experience.)  
• Hands-on experience administering or supporting business applications, including system configuration, upgrades, troubleshooting, and enduser support
• Demonstrated experience working with vendors, consultants, or external partners on software implementations or support activities
• Experience leading or coordinating the work of others, such as application administrators or technical staff
• Knowledge of software lifecycle management, including system evaluation, implementation, maintenance, and retirement of systems
• Strong analytical, organizational, and problemsolving skills
• Effective written and verbal communication skills, with the ability to engage both technical and nontechnical stakeholders

LICENSES/CERTIFICATIONS/REGISTRATIONS:

MVR (Motor Vehicle Record): 

Driving record must meet University underwriting guidelines, including:

• Valid U.S. driver's license

• Minimum age of 21

• At least three years of driving experience

• Acceptable Motor Vehicle Record (MVR)

Physical Requirements:

Must possess the physical ability, with or without reasonable accommodation, to safely perform the duties of this position, including:

         Must be able to sit, stand, and move throughout the workday in both office and campus environments

         Ability to use a computer, keyboard, and standard office equipment for extended periods

         Must be able to lift and move items up to 25 pounds, including computer or office equipment

         Ability to walk long distances and frequently climb stairs to access campus facilities

Additional Information:

Incomplete job profiles will not be processed.  Please ensure your application reflects the full depth and breadth of your experience relevant to this position.

About UAB:

UAB provides a comprehensive benefits package, including health coverage, competitive retirement options, wellness programs, and a wide range of employee perks designed to support you both at work and at home. You can explore the full benefits overview here: https://www.uab.edu/humanresources/home/benefits

For more information about UAB Facilities, please visit: https://www.uab.edu/facilities/
 

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.