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Please apply by: Monday, September 7th, 2026
Salary Range: $76,327.00 to $95,410.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.
Clinical & Contractual Services provides technical assistance and consultation to Health & Human Services departments which includes behavioral health clinical consultation, nurse case management, and contract operations. CCS is responsible for providing guidance, knowledge, and expertise to each human services DSS division specific to medical and behavioral healthcare issues related to families, children, and adults served by DSS divisions.
Position Specific Information
Position is full-time onsite located at the Valerie C. Woodard Center, 3205 Freedom Drive, Charlotte, NC 28208.
Primary office hours are Monday - Friday from 8:00 AM to 5:00 PM. Occasional evenings and weekends based on business need for special projects, etc.
Responsible for managing the Clinical and Contractual Services Provider Network through an array of tasks and activities that include, but not limited to:

• Conducting on-site program monitoring and technical assistance sessions.
• Develop and maintain Provider Network Operations Manual.
• Develop and monitor contract and contract amendment processes.
• Developing program monitoring policies and procedures, action improvement plans, monitoring timelines and schedules.
• Creating service and fiscal dashboards; Determine data elements needed to track consumer outcomes and costs.
• Establish quality improvement benchmarks.
• Participate in financial management of provider's contracts and agreements.
• Develop monthly reports and distribute as needed to appropriate divisions, stakeholders, and providers.

Position Summary
Perform work involving the coordination, preparation and processing of various contracts related to an assigned area. This position, under minimal supervision, is responsible for contract administration; maintains and audits a central contract-resource file to ensure proper procedural controls and contract specifications.
Manage Service Provider contracts through an array of tasks and activities that include, but not limited to, developing contracts that align with best practice models and that define deliverables, performance outcomes, payment and reimbursement schedules; developing program monitoring policies and procedures, action improvement plans, monitoring timelines and schedules; creating service and fiscal dashboards; and, conducting on-site program monitoring and technical assistance sessions.
Essential Functions
Manage contracts, including assisting in the development, analysis and monitoring functions to maintain quality services, including monitoring case information
Create and manage the database for contract information; create and maintain a comprehensive contract management system, including procedure manuals
Participate with County staff and others to develop appropriate program plans and evaluation systems
Draft or amend contracts and ensure the contracts are in accordance with Federal and State requirements and County standards
Partner with the department or program when requests for proposal are issued
Prepare applicable documents and reports
Coordinate and participate in special projects related to contract activities
Develop, audit, compile, calculate and analyze a variety of contract data
Negotiate terms for Purchase of Service contracts
Coordinate management of service contracts and related projects
Minimum Qualifications
Experience: Minimum of four years of related experience.
Education: Bachelor's degree in a Finance, Business Administration, Human Services, or related field
Combination of relevant education and relevant experience accepted? Yes
Licenses and Certifications:
Requires a valid North Carolina and South Carolina Driver's License
Requires County Driving Privileges
Annual Motor Vehicle Record (MVR) check required
Preferred Qualifications

• Behavioral health related knowledge and experience
• Experience with behavioral health contract development
• Experience with residential and support services contract development
• Experience with non-emergency medical transportation and general transportation contract development
• Experience with developing a request for proposal (RFP)
• Experience working with managed care organizations
• Excellent verbal and written communication skills
• Experience working as part of a larger team
• Professional licensure such as LCSW, LCMHC, LCAS

Compensation & Benefits
In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.
Knowledge, Skills and Abilities
Knowledge of
Contract principles
Federal, State, and local laws, rules, and regulations
Governmental accounting procedures
Generally Accepted Accounting Principles
Arithmetic, algebra, geometry, calculus, statistics, and their applications.
The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skills
Negotiating and the ability to maintain a consistent negotiating position in the face of opposition
Oral and written communication skills
Good presentation and interpersonal relationship skills
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Planning and Organization: Establishing courses of action for self and others to ensure that work is completed effectively
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Computer Skills
Intermediate in various computer applications including Microsoft Office
Work Environment
Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.