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Contractual Call Center Security Jobs (NOW HIRING)

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Adhere to all client, operational, and security protocols REQUIREMENTS : * High school diploma or equivalent required * Approximately 2 years of call center experience preferred * Experience working ...

Broadridge

Manager, Call Center

Edgewood, NY

Provide direct oversight of third-party call center vendors, ensuring contractual goals and performance objectives are achieved. * Manage call center-client interactions, including performance ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

This role operates within a structured, high‑volume call center environment, following ... Select applicants will be subject to a government security investigation and must meet eligibility ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

... related contractual costs. * Develop, execute, and track training opportunities as needed for contract employees. * Oversee and manage all aspects of employee conduct within the Call Center ...

Hocking College

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

The Call Center Analyst will play a key role in supporting our customer service operations by ... Ensure compliance with company policies and data security standards. * Analyze customer interaction ...

Intralot

Call Center Operator

Duluth, GA

Call Center Operator - Sports Betting Intralot is engaged in the supply of integrated gaming and ... security. *Must be available to work Nights and Weekends on rotation* Education, Training and ...

Tad PGS

Call Center Agent

El Segundo, CA

$25/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... Job Requirements Minimum Security Clearance: No Clearance Military connected talent encouraged to ...

Intralot

Call Center Operator

Duluth, GA · On-site

Call Center Operator - Sports Betting Intralot is engaged in the supply of integrated gaming and ... security. *Must be available to work Nights and Weekends on rotation* Education, Training and ...

Intralot

Call Center Operator

Strongsville, OH

One (1) year prior related customer service experience, preferably in a technical call center ... Security Requirements Submission to, and ability to pass, a thorough pre-employment background ...

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Contractual Call Center Security information

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How much do contractual call center security jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for contractual call center security in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Contractual Call Center Security vs Call Center Customer Service Representative?

AspectContractual Call Center SecurityCall Center Customer Service Representative
CredentialsSecurity certifications, background checksCustomer service training, communication skills
Work EnvironmentCall centers, security stations, client sitesCall centers, customer support centers
Employer & IndustrySecurity firms, corporate security departmentsTelecom, retail, service industries

Contractual Call Center Security focuses on safeguarding call center premises and data, requiring security certifications. In contrast, Call Center Customer Service Representatives handle customer inquiries and support, emphasizing communication skills. While both roles operate within call centers, their responsibilities and credentials differ significantly, catering to distinct employer needs and industry standards.

What cities are hiring for Contractual Call Center Security jobs? Cities with the most Contractual Call Center Security job openings:
What are the most commonly searched types of Call Center Security jobs? The most popular types of Call Center Security jobs are:
What states have the most Contractual Call Center Security jobs? States with the most job openings for Contractual Call Center Security jobs include:
Contractual Call Center Security jobs near you
Infographic showing various Contractual Call Center Security job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Operator

Call Center Operator

Kennedy Services

Bethesda, MD • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

DESCRIPTION:

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling incoming and outgoing communications, including urgent calls, routine inquiries, call routing, paging support, and communication escalation. Call Center Operators play a critical role in ensuring accurate, timely, and professional communication while supporting operational continuity in a fast-paced, service-driven environment.

RESPONSIBILITIES:

  • Answer and manage incoming and outgoing calls in a high-volume call center environment
  • Process routine and urgent communications in accordance with established procedures
  • Initiate paging and notification procedures when required
  • Document calls, messages, and communications accurately in designated systems
  • Follow escalation protocols for urgent or sensitive matters
  • Provide professional customer service and clear communication to callers and stakeholders
  • Support TTY and other communication access services, as applicable
  • Maintain accurate call logs and communication records
  • Ensure all communications are handled in a timely, confidential, and professional manner
  • Adhere to all client, operational, and security protocols

REQUIREMENTS:

  • High school diploma or equivalent required
  • Approximately 2 years of call center experience preferred
  • Experience working with telephony systems and in customer service-focused environments
  • Strong verbal and written communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Strong attention to detail and ability to accurately document communications
  • Ability to follow established procedures, escalation paths, and communication protocols
  • Comfortable working in a 24/7 operational environment, including varying shifts as needed

PREFERRED QUALIFICATIONS:

  • Experience supporting a government, healthcare, emergency response, or mission-critical call center environment
  • Experience with paging systems, emergency communications, or dispatch-related support
  • Familiarity with TTY or accessibility communication procedures

SHIFTS AVAILABLE:

  • 1st Shift: 8:00am - 4:00pm EST
  • 2nd Shift: 4:00pm - 12:00am EST
  • 3rd Shift: 12:00am - 8:00am EST
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About Kennedy Services

Sourced by ZipRecruiter

Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1978

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