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Contract Virtual Customer Success Manager Jobs in Delaware

Wolters Kluwer

Sales Business Retention Rep

Dover, DE · On-site

$40K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from ... Comfort leading virtual meetings and customer discussions using Microsoft Teams, WebEx, or similar

DAT Freight Solutions

Carrier Success Manager

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DAT.com Application Deadline: 07/31/2026 The Opportunity The Carrier Success Manager is responsible ... Customer Feedback & Voice of the Customer * Own the method and cadence for collecting and reporting ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE · On-site

$107K - $188K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... that align with Customer Success and Sales teams, driving contract renewals, expansion ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... that align with Customer Success and Sales teams, driving contract renewals, expansion ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... that align with Customer Success and Sales teams, driving contract renewals, expansion ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

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Showing results 21-40

All JobsContract Customer Success JobsContract Virtual Customer Success Manager JobsContract Virtual Customer Success Manager Jobs in Delaware

Contract Virtual Customer Success Manager information

How does a contract virtual customer success manager typically collaborate with internal teams to address client needs?

As a Contract Virtual Customer Success Manager, you will regularly liaise with sales, support, and product teams to ensure clients' goals are met and any issues are resolved promptly. Collaboration often takes place via virtual meetings, email updates, and shared project management tools. You may be responsible for relaying customer feedback, coordinating onboarding processes, and advocating for client requirements in product discussions. This cross-functional teamwork is essential for delivering a seamless customer experience, especially in a remote environment.

What is the difference between Contract Virtual Customer Success Manager vs Contract Virtual Account Manager?

AspectContract Virtual Customer Success ManagerContract Virtual Account Manager
Primary FocusCustomer retention, onboarding, and success strategiesManaging client accounts, upselling, and relationship growth
Required SkillsCustomer service, communication, product knowledgeSales, relationship management, negotiation
Work EnvironmentRemote, client-facing, cross-functional teamsRemote, client-facing, sales-driven
Industry UsageTech, SaaS, subscription servicesTech, SaaS, enterprise solutions

While both roles involve remote client interaction, the Contract Virtual Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Contract Virtual Account Manager emphasizes managing client accounts and driving sales growth. Understanding these distinctions helps in selecting the right role based on your skills and career goals.

What is a contract virtual customer success manager?

A Contract Virtual Customer Success Manager is a professional hired on a contract basis to remotely manage and support client relationships for a company’s products or services. Their main role is to ensure customers achieve their desired outcomes, resolve any issues, and help drive product adoption and satisfaction. They typically work from a remote location, using digital communication tools to interact with clients, monitor engagement, and deliver solutions. This role is often flexible and project-based, making it ideal for companies needing specialized support without a full-time hire.

What are the key skills and qualifications needed to thrive as a contract virtual customer success manager, and why are they important?

To thrive as a Contract Virtual Customer Success Manager, you need expertise in customer relationship management, account management, and a solid understanding of SaaS or relevant service offerings, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools such as Zendesk, and remote communication systems is typically required. Exceptional communication, problem-solving, and self-motivation are crucial soft skills for building trust and delivering value in a virtual environment. These skills ensure customer retention, satisfaction, and seamless service delivery despite the challenges of remote and contractual work.

What are popular job titles related to Contract Virtual Customer Success Manager jobs in Delaware?

For Contract Virtual Customer Success Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Contract Virtual Customer Success Manager jobs in Delaware look for?

The top searched job categories for Contract Virtual Customer Success Manager jobs in Delaware are:

Contract Virtual Customer Success Manager jobs near you

Entry Level Customer Success Specialist

Reynolds & Reynolds Inc

Dover, DE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Service

Full Time

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

\n#LI-Remote \n

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

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Requirements

Bachelor\u2019s Degree or equivalent experience; Must be a self-starter with good time management skills; Strong written and verbal communication skills; Excellent customer service and organizational skills; Ability to build strong customer relationships; Must have a valid driver\u2019s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years; Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.; Must have reliable home internet with sufficient bandwidth for video conferencing

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Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

\n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Company car for business and personal use\n- Professional development and training\n- Promotion from within\n- Paid vacation and sick days\n- Eight paid holidays\n- Referral bonuses \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \n

Salary:

54,000.00 - 58,000.00 / Yearly

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