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Contract Virtual Customer Success Manager Jobs in Colorado

Planisware

Customer Success Manager

Denver, CO · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Manage contracts and all contract negotiations for statements of work for professional services ...

Planisware

Customer Success Manager

Denver, CO · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Manage contracts and all contract negotiations for statements of work for professional services ...

Symmetrio

Customer Success Manager

Denver, CO · On-site +1

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · Remote

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Nutrislice

Customer Success Manager

Denver, CO · Remote

$80K/mo

Customer Success Manager Company: Nutrislice Work Type: Remote Employment: Full Time Location: US Seniority: Mid Level Technologies: Salesforce, ChurnZero Requirements: 3+ years in software ...

think-cell Software

Customer Success Manager

Denver, CO · On-site

Customer Success Manager Denver, Colorado, United States At think-cell, we create powerful software ... Excellent presentation, facilitation, and written communication skills in both virtual and in ...

Appian

Customer Success Manager

Denver, CO · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

CFM Company

Customer Success Manager

Golden, CO · On-site

Customer Success Manager Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank ...

Appian Corporation

Customer Success Manager

Denver, CO

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Alchemer Mobile

Customer Success Manager

Louisville, CO · On-site

$70K/yr

Customer Success Manager Louisville, Colorado Who You Are Be Curious We ask questions, seek to ... Own the renewals cycle, proactively alerting customers to contract status, guiding them through the ...

New

Trimble

Customer Success Manager

Westminster, CO

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

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All JobsContract Customer Success JobsContract Virtual Customer Success Manager JobsContract Virtual Customer Success Manager Jobs in Colorado

Contract Virtual Customer Success Manager information

What is a contract virtual customer success manager?

A Contract Virtual Customer Success Manager is a professional hired on a contract basis to remotely manage and support client relationships for a company’s products or services. Their main role is to ensure customers achieve their desired outcomes, resolve any issues, and help drive product adoption and satisfaction. They typically work from a remote location, using digital communication tools to interact with clients, monitor engagement, and deliver solutions. This role is often flexible and project-based, making it ideal for companies needing specialized support without a full-time hire.

How does a contract virtual customer success manager typically collaborate with internal teams to address client needs?

As a Contract Virtual Customer Success Manager, you will regularly liaise with sales, support, and product teams to ensure clients' goals are met and any issues are resolved promptly. Collaboration often takes place via virtual meetings, email updates, and shared project management tools. You may be responsible for relaying customer feedback, coordinating onboarding processes, and advocating for client requirements in product discussions. This cross-functional teamwork is essential for delivering a seamless customer experience, especially in a remote environment.

What are the key skills and qualifications needed to thrive as a contract virtual customer success manager, and why are they important?

To thrive as a Contract Virtual Customer Success Manager, you need expertise in customer relationship management, account management, and a solid understanding of SaaS or relevant service offerings, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools such as Zendesk, and remote communication systems is typically required. Exceptional communication, problem-solving, and self-motivation are crucial soft skills for building trust and delivering value in a virtual environment. These skills ensure customer retention, satisfaction, and seamless service delivery despite the challenges of remote and contractual work.

What is the difference between Contract Virtual Customer Success Manager vs Contract Virtual Account Manager?

AspectContract Virtual Customer Success ManagerContract Virtual Account Manager
Primary FocusCustomer retention, onboarding, and success strategiesManaging client accounts, upselling, and relationship growth
Required SkillsCustomer service, communication, product knowledgeSales, relationship management, negotiation
Work EnvironmentRemote, client-facing, cross-functional teamsRemote, client-facing, sales-driven
Industry UsageTech, SaaS, subscription servicesTech, SaaS, enterprise solutions

While both roles involve remote client interaction, the Contract Virtual Customer Success Manager primarily focuses on ensuring customer satisfaction and retention, whereas the Contract Virtual Account Manager emphasizes managing client accounts and driving sales growth. Understanding these distinctions helps in selecting the right role based on your skills and career goals.

What are popular job titles related to Contract Virtual Customer Success Manager jobs in Colorado?

For Contract Virtual Customer Success Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Contract Virtual Customer Success Manager jobs in Colorado look for?

The top searched job categories for Contract Virtual Customer Success Manager jobs in Colorado are:

What cities in Colorado are hiring for Contract Virtual Customer Success Manager jobs?

Cities in Colorado with the most Contract Virtual Customer Success Manager job openings:

Contract Virtual Customer Success Manager jobs near you

Customer Success Manager

Planisware

Denver, CO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

What you'll do
The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer satisfaction and accountable for meeting annual quota targets through acquiring additional revenue streams and inhibiting churn.
Responsabilities:
  • Responsible for managing assigned accounts as the face of the organization to clients
  • Develop and nurture trusted advisor relationships with key customer stakeholders and executive sponsors.
  • Work with customer teams including project management offices, process owners, trainers, change management teams, business sponsors and other key stakeholders to ensure they are using Planisware to its fullest
  • In collaboration with each customer, develop Planisware roadmap for both short- and long-term usage; obtain buy-in with customer. Responsible for execution of roadmap
  • Manage contracts and all contract negotiations for statements of work for professional services, master service agreements, SaaS agreements, contract renewals, amendments, etc
  • Identify and develop an in-depth understanding of each sales prospect within assigned accounts, their buying and organizational influences, and their decision-making processes
  • Develop new business within assigned accounts, including opening new opportunities and expanding licenses to meet sales quotas, while ensuring all competitive activities within the account are identified and addressed in order to prevent attrition
  • Give in-person and web-meeting presentations to high-level executives
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g. quarterly sales results, annual forecasts, and Net Promoter Score), and report on account status
  • Work with cross-functional teams within Planisware including product development, support, professional services, sales and marketing to support customer success; communicate improvement suggestions and market research to management
What is expected from you
Qualifications required:
  • BA/BS and 5 years minimum selling and/or customer success manager of enterprise software and service solutions
  • A proven track record of account penetration, growth, and revenue recognition
  • Proven experience in one of the following applications: enterprise software, PPM software, or Portfolio Management
  • Strong written and oral communication skills
  • Willingness to travel (US and international)
  • Self-motivated and enthusiastic; capable of working alone or with a team
  • USA Citizenship or equivalent employment authorization
Preferred qualifications:
  • Experience in the area of new product development, research & development management, resource management and project control and engineering solutions
  • Previous experience working in a fast-paced emerging organization
  • Experience selling at the executive level
  • Evidence in identifying business needs, translating into technical gaps, and conveying software solutions to resolve the original needs
Benefits
  • 3 weeks paid vacation
  • Paid holidays
  • Up to 4 months maternity leave
  • Life, short and long-term disability insurance
  • Company annual kick-off trip
  • 401(k) plan with company variable contribution
  • Health, dental, and vision insurance
  • FSA plan, including employer contribution
  • Cell phone and internet allowances
  • Quarterly events/monthly happy hour
  • Company charitable donation match
  • Community outreach
  • Tuition assistance program
  • Graduate program

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