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Contract Rooms Controller Jobs (NOW HIRING)

Boyd Gaming

Front Office Assistant Manager

Biloxi, MS · On-site

Supervise Front Desk Clerks, Rooms Controllers, Concierge, Reservations, PBX and Arcade. Handles ... Frequently handles invoices, check requests and contracts. Occasionally assists in the assembly and ...

Boyd Gaming

Front Office Assistant Manager

Biloxi, MS · On-site

Supervise Front Desk Clerks, Rooms Controllers, Concierge, Reservations, PBX and Arcade. Handles ... check requests and contracts. • Occasionally assists in the assembly and distribution of ...

ServiceSource (Virginia)

Janitor

Lorton, VA

$14.50 - $18.50/hr

... controlled-access and classified environments in accordance with contract requirements. Primary ... Clean and sanitize restrooms, locker rooms, shower areas, and other hygiene spaces; replenish ...

ServiceSource

Janitor

Lorton, VA · On-site

$14.50 - $18.50/hr

... controlled-access and classified environments in accordance with contract requirements. Primary ... Clean and sanitize restrooms, locker rooms, shower areas, and other hygiene spaces; replenish ...

HiredFirst

Pharmacy Technician

Peridot, AZ · On-site

$1K/wk

... contract with possible extension (02/02/2026 - 05/02/2026) Shared housing (separate rooms, 3 ... Deliver medications, including controlled substances, per policy * Manage stock in automated ...

Evergen

Tissue Processing Tech 1

Alachua, FL · On-site

$17 - $19.25/hr

Evergen (formally RTI Surgical) is a global industry-leading contract development and manufacturing ... Technicians arrive for their shifts and enter our locker rooms to dress in Personal Protective ...

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Contract Rooms Controller information

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$55K

$119.5K

$175.5K

How much do contract rooms controller jobs pay per year?

As of Jun 8, 2026, the average yearly pay for contract rooms controller in the United States is $119,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Contract Rooms Controller, and how can they be managed effectively?

As a Contract Rooms Controller, one of the main challenges is balancing room allocation between contracted partners and last-minute bookings while minimizing overbooking risks. This requires strong attention to detail, constant communication with sales and reservations teams, and effective use of property management systems. Staying organized and proactively monitoring room blocks helps ensure contractual obligations are met and revenue is maximized. Building strong relationships with both internal teams and external partners also supports smoother operations and timely problem-solving.

What is a Contract Rooms Controller?

A Contract Rooms Controller is a professional in the hospitality industry responsible for managing and coordinating room inventory and allocations according to contractual agreements with travel agencies, tour operators, and other business partners. They ensure that the property complies with contract terms, monitor room availability, adjust allocations as needed, and help maximize occupancy and revenue. This role requires strong organizational skills, attention to detail, and effective communication between sales, reservations, and front desk teams.

What are the key skills and qualifications needed to thrive as a Contract Rooms Controller, and why are they important?

To thrive as a Contract Rooms Controller, you need strong analytical skills, attention to detail, and a background in hospitality management or business, often supported by relevant work experience or a degree. Familiarity with property management systems (PMS), channel managers, and booking platforms is typically required. Excellent communication, negotiation, and problem-solving skills set top performers apart in this role. These abilities ensure accurate inventory allocation, maximize revenue, and maintain positive relationships with clients and partners.
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What cities are hiring for Contract Rooms Controller jobs? Cities with the most Contract Rooms Controller job openings:
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Contract Rooms Controller jobs near you
Infographic showing various Contract Rooms Controller job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 25% Full Time, 63% Part Time, and 6% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $119,497 per year, or $57.5 per hour.
Rooms Control Representative

Rooms Control Representative

White Lodging Services Corporation

Austin, TX

$13.50 - $16.25/hr

Full-time

Posted 5 days ago

White Lodging rating

6.7

Company rating: 6.7 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

36th of 105 rated hotels

Job description

Description

Position Information

Location: JW Marriott Austin

Summary:
The Rooms Controller coordinates and processes group reservations, guest requests, and rooming list to ensure excellent guest service.

Responsibilities:
•Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way.
•Assist Front Desk leaders with credit report and follow-up.
•Ensure proper handling of airline contract rooms (where applicable).
•Set up, process and finalize room blocking.
•Prepare Express Check-ins.
•Check trace file for arriving groups.
•Interact with Sales Managers regarding the proper handling of their groups.
•Interact with Housekeeping regarding VIP arrivals and expediting rooms.
•Run necessary reports for shift.
•Set up mailbox arrivals.
•Check and verify reasons for all rooms out of service for maintenance.
•Always answer telephone within three rings with a smile and answer calls using good listening and communications skills to secure the information necessary to ensure the guest has an excellent stay.
•Check house count and establish selling position with shift manager; keep current throughout shift.
•Pre-block special requests, packages, VIP, Frequent Stay suites, and members (Marriott Rewards, Hyatt Passport, Hilton Honors, etc.).
•Ensure all guaranteed room types and special requests are met.
•Prepare coupons and other amenities for guests on special package rates.
•Follow correct check-in/check-out procedures for all guests.
•Ensure resume information is correct and set up correctly in PMS.
•Be able to properly operate and explain TDD operation for guests.
•When applicable, take same day reservations at desk. Know cancellation policies and walk procedures.
•Ensure that all pre-registration and key packeting needs are met.
•Ensure that the requirements for daily check lists are met.
•Process and research Guaranteed No-Shows related to groups. Advise member of the Front Office leadership team how to handle such no-shows. Inform sales/event management of no shows.
•Handle special event booking as assigned by management, including blocking, deposits, and tracking procedures.
•Reinforce the suite booking process.
•Communicate information accurately.
•Have knowledge of room locations, types, building layout, and hours of operations.
•Ensure security and confidentiality of all guest and hotel information and material.
•Report maintenance issues.
•Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.
•Participate in daily preshift.
•Utilize property Service Recovery/Defect Tracking processes.
•Report unsafe conditions and suspicious activity to Loss Prevention/Management.
•Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment.
•Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
•Promote teamwork and associate morale.
•Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
•Follow proper key control procedures.
•Perform other duties as assigned

Other information:
COMPETENCIES
•Job Knowledge
•Quality of Work
•Quantity of Work
•Guest Focus/Customer Service
•Reliability/Dependability
•Motivation/Initiative
•Flexibility/Adaptability
•Perseverance
•Organization Skills
•Effort
•Judgement/Problem Solving
•Cooperation/Teamwork
SKILLS
•Must pass certification quiz/test for position.
•Proficient on computer functions including PMS, MARSHA, Passkey, Delphi, and MS Office.
EDUCATION/EXPERIENCE
•None required
WORKING CONDITIONS
•Lift, carry or otherwise move up to 10 lbs. regularly.
•Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
•Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
•Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

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