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Contract Remote Inbound Customer Service Representative Jobs in Boston, MA

NeighborHealth

Customer Service Rep II

Revere, MA · On-site +1

$30/hr

As a member of our Contact Center, you'll answer inbound patient calls with warmth and ... In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several ...

Jobs for Humanity

Customer service

Boston, MA · On-site +1

$17.50 - $23.75/hr

As a representative, you will handle inbound, manage appointments, and provide outstanding customer ... for remote work. • Comprehensive training and ongoing support. • Career advancement ...

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All JobsContract Inbound Customer Service Representative JobsContract Remote Inbound Customer Service Representative JobsContract Remote Inbound Customer Service Representative Jobs in Boston, MA

Contract Remote Inbound Customer Service Representative information

See Boston, MA salary details

$10

$17

$28

How much do contract remote inbound customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for contract remote inbound customer service representative in Boston, MA is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.86 per hour, depending on experience, location, and employer.

How much does Amazon pay for remote customer service?

Amazon's remote inbound customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or incentives.

How to make 2000 a week working from home?

A Contract Remote Inbound Customer Service Representative can potentially earn $2,000 weekly by working full-time hours, often 40 hours per week, and handling high call volumes or specialized accounts. Increasing earnings may involve gaining relevant skills, certifications, or experience to qualify for higher-paying roles or bonuses, and utilizing productivity tools to maximize efficiency.

Which company is 100% remote?

Many companies hiring Contract Remote Inbound Customer Service Representatives operate fully remotely, including large corporations and customer service providers. These companies typically offer remote work environments, flexible schedules, and require skills in communication and problem-solving. It's important to verify each company's remote work policy during the application process.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

How to make $1000 a week remote?

A Contract Remote Inbound Customer Service Representative can earn $1000 or more weekly by working full-time hours, typically 40 hours per week, and gaining experience in customer support, communication skills, and familiarity with CRM tools. Some companies offer higher pay rates or bonuses for performance, language skills, or specialized knowledge, which can help increase weekly earnings.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Boston, MA? The most popular types of Remote Inbound Customer Service Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities near Boston, MA with the most Contract Remote Inbound Customer Service Representative job openings:
Contract Remote Inbound Customer Service Representative jobs near you

Remote Customer Service Representative

A&L Plumbing, Heating and Cooling Inc

Marlborough, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Remote Customer Service Representative

A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective: This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-27/hr Depending On Experience

Benefits:

  • Medical, Dental, and Vision are paid at 50% for Employee
  • LTD paid by the company
  • Life Insurance $50K paid by the company
  • Aflac Accident Insurance Available
  • 401k 5% match after 6 months
  • Birthday Bonus (equivalent to 8 hrs. pay)
  • Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
  • Sick time (40 hrs. for FT employees)
  • Bereavement (3 days)
  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday 7am-3:30pm. On call rotation is 1 week every 4 weeks

Job Duties/Responsibilities:

  • Interact with customers via telephone, email, or in person to provide support and information on products or services.
  • Maintain technicians' daily schedules.
  • Maintain customer accounts and record detailed customer interactions.
  • Keep customers apprised of the tech's schedule/lead times.
  • Resolve customers' concerns and answer customers' questions to your best ability.
  • Follow communication procedures, guidelines, and policies.
  • Perform other related duties as assigned.

Required Qualifications/Attributes:

  • 3+ years of Service Titan
  • Trade experience - Prefer HVAC, Electrical, Plumbing
  • High school diploma or GED
  • Ability to multi-task, prioritize, and manage time effectively.
  • Great communication skills and ability for active listening.