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Contract Remote Inbound Customer Service Representative Jobs in Lowell, MA

Jobs for Humanity

Customer service

Boston, MA · On-site +1

$17.50 - $23.75/hr

As a representative, you will handle inbound, manage appointments, and provide outstanding customer ... for remote work. • Comprehensive training and ongoing support. • Career advancement ...

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Contract Remote Inbound Customer Service Representative information

See Lowell, MA salary details

$10

$16

$25

How much do contract remote inbound customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for contract remote inbound customer service representative in Lowell, MA is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Lowell, MA? The most popular types of Remote Inbound Customer Service Representative jobs in Lowell, MA are:
What cities near Lowell, MA are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities near Lowell, MA with the most Contract Remote Inbound Customer Service Representative job openings:
Contract Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

St. Cyr Pool & Spa

Middleton, MA • Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 24 days ago

Job description

Salary: $18 - 22 an hour

SEASONAL CUSTOMER SERVICE REPRESENTATIVE FOR POOL & HOT TUB COMPANY

We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply.


Our CSR Position Duties Include:

  • Handle incoming phone calls, text messages, email, social media inquiries, and review site messages
  • Schedule service calls for our technicians
  • Accurately add customer information in our Service Titan CRM software
  • Route non-service job phone calls to the appropriate team member
  • Make appointment confirmation calls and follow-up with unresolved customer requests
  • Make follow-up Happy Calls to ensure a great customer experience once a job has been completed

Our Ideal Candidate Attributes:

  • MUST have previous ServiceTitan experience
  • Has 2-5 years of customer service experience
  • Great communication skills.
  • Positive and sympathetic attitude.
  • Well organized and detail-oriented.
  • Self-starter with take charge attitude.
  • Ability to work well with a team.


If you thrive in a customer-facing role, like to learn and enjoy a fast-paced, team-oriented atmosphere then this is the perfect spot for you. While small, St. Cyr Pool & Spa has been in business for over 50 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that.


HOURS: 9AM TO 5PM Eastern Time

Job Type: Seasonally from April - October Full Time

Start Date: As Soon as Available

Pay: $18.00 - $22.00 per hour


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Ability to commute/relocate:

  • Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred)