ZipRecruiter

Log In

2

Internship Remote Inbound Customer Service Representative Jobs in Boston, MA

NeighborHealth

Customer Service Rep II

Revere, MA · On-site +1

$30/hr

As a member of our Contact Center, you'll answer inbound patient calls with warmth and ... In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several ...

Jobs for Humanity

Customer service

Boston, MA · On-site +1

$17.50 - $23.75/hr

As a representative, you will handle inbound, manage appointments, and provide outstanding customer ... for remote work. • Comprehensive training and ongoing support. • Career advancement ...

next page

Showing results 1-20

All JobsInternship Remote Inbound Customer Service Representative JobsInternship Remote Inbound Customer Service Representative Jobs in Boston, MA

Internship Remote Inbound Customer Service Representative information

See Boston, MA salary details

$10

$20

$29

How much do internship remote inbound customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for internship remote inbound customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What are the key skills and qualifications needed to thrive as an Internship Remote Inbound Customer Service Representative, and why are they important?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an Internship Remote Inbound Customer Service Representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Boston, MA? The most popular types of Remote Inbound Customer Service Representative jobs in Boston, MA are:
What are popular job titles related to Internship Remote Inbound Customer Service Representative jobs in Boston, MA? For Internship Remote Inbound Customer Service Representative jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Internship Remote Inbound Customer Service Representative jobs in Boston, MA look for? The top searched job categories for Internship Remote Inbound Customer Service Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Internship Remote Inbound Customer Service Representative jobs? Cities near Boston, MA with the most Internship Remote Inbound Customer Service Representative job openings:
Internship Remote Inbound Customer Service Representative jobs near you

Remote Customer Service Representative

A&L Plumbing, Heating and Cooling Inc

Marlborough, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Remote Customer Service Representative

A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective: This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-27/hr Depending On Experience

Benefits:

  • Medical, Dental, and Vision are paid at 50% for Employee
  • LTD paid by the company
  • Life Insurance $50K paid by the company
  • Aflac Accident Insurance Available
  • 401k 5% match after 6 months
  • Birthday Bonus (equivalent to 8 hrs. pay)
  • Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
  • Sick time (40 hrs. for FT employees)
  • Bereavement (3 days)
  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday 7am-3:30pm. On call rotation is 1 week every 4 weeks

Job Duties/Responsibilities:

  • Interact with customers via telephone, email, or in person to provide support and information on products or services.
  • Maintain technicians' daily schedules.
  • Maintain customer accounts and record detailed customer interactions.
  • Keep customers apprised of the tech's schedule/lead times.
  • Resolve customers' concerns and answer customers' questions to your best ability.
  • Follow communication procedures, guidelines, and policies.
  • Perform other related duties as assigned.

Required Qualifications/Attributes:

  • 3+ years of Service Titan
  • Trade experience - Prefer HVAC, Electrical, Plumbing
  • High school diploma or GED
  • Ability to multi-task, prioritize, and manage time effectively.
  • Great communication skills and ability for active listening.