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Internship Remote Inbound Customer Service Representative Jobs in Dracut, MA

Jobs for Humanity

Customer service

Boston, MA · On-site +1

$17.50 - $23.75/hr

As a representative, you will handle inbound, manage appointments, and provide outstanding customer ... for remote work. • Comprehensive training and ongoing support. • Career advancement ...

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Internship Remote Inbound Customer Service Representative information

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How much do internship remote inbound customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for internship remote inbound customer service representative in Dracut, MA is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Remote Inbound Customer Service Representative, and why are they important?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an Internship Remote Inbound Customer Service Representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

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What job categories do people searching Internship Remote Inbound Customer Service Representative jobs in Dracut, MA look for? The top searched job categories for Internship Remote Inbound Customer Service Representative jobs in Dracut, MA are:
What cities near Dracut, MA are hiring for Internship Remote Inbound Customer Service Representative jobs? Cities near Dracut, MA with the most Internship Remote Inbound Customer Service Representative job openings:
Internship Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

St. Cyr Pool & Spa

Middleton, MA • Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 24 days ago

Job description

Salary: $18 - 22 an hour

SEASONAL CUSTOMER SERVICE REPRESENTATIVE FOR POOL & HOT TUB COMPANY

We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply.


Our CSR Position Duties Include:

  • Handle incoming phone calls, text messages, email, social media inquiries, and review site messages
  • Schedule service calls for our technicians
  • Accurately add customer information in our Service Titan CRM software
  • Route non-service job phone calls to the appropriate team member
  • Make appointment confirmation calls and follow-up with unresolved customer requests
  • Make follow-up Happy Calls to ensure a great customer experience once a job has been completed

Our Ideal Candidate Attributes:

  • MUST have previous ServiceTitan experience
  • Has 2-5 years of customer service experience
  • Great communication skills.
  • Positive and sympathetic attitude.
  • Well organized and detail-oriented.
  • Self-starter with take charge attitude.
  • Ability to work well with a team.


If you thrive in a customer-facing role, like to learn and enjoy a fast-paced, team-oriented atmosphere then this is the perfect spot for you. While small, St. Cyr Pool & Spa has been in business for over 50 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that.


HOURS: 9AM TO 5PM Eastern Time

Job Type: Seasonally from April - October Full Time

Start Date: As Soon as Available

Pay: $18.00 - $22.00 per hour


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Ability to commute/relocate:

  • Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred)