Palm Bay, FL · Remote
$13.75 - $18.50/hr
Remote Customer Service Representative - Must Live in Palm Bay, Florida Provide customer support to ... Serves as primary contact for inbound customer issues. Escalates more technical product-related ...
Palm Bay, FL · Remote
$13.75 - $18.50/hr
Remote Customer Service Representative - Must Live in Palm Bay, Florida Provide customer support to ... Serves as primary contact for inbound customer issues. Escalates more technical product-related ...
Orlando, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
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Orlando, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
Tampa, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
New
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Tampa, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
New
Miami, FL · Remote
$15.25 - $20.75/hr
... esponsible The Customer Service Representative is a REMOTE position responsible for servicing ... This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and ...
Miami, FL · Remote
$15.25 - $20.75/hr
... esponsible The Customer Service Representative is a REMOTE position responsible for servicing ... This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and ...
Jacksonville, FL · Remote
$14.50 - $19.50/hr
SOUTHWEST / WEST COAST - REMOTE WORK FROM HOME CSR - CPAP * Experienced CSR with a love to serve ... Communicates with customers via inbound and outbound manual calls and outbound calls generated via ...
Jacksonville, FL · Remote
$14.50 - $19.50/hr
SOUTHWEST / WEST COAST - REMOTE WORK FROM HOME CSR - CPAP * Experienced CSR with a love to serve ... Communicates with customers via inbound and outbound manual calls and outbound calls generated via ...
Plant City, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Plant City, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Jupiter, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Jupiter, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
North Port, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
North Port, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Panama City, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Panama City, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Bradenton, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Bradenton, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Sarasota, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Sarasota, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Port Orange, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Port Orange, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Naples, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Naples, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Fort Myers, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Fort Myers, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Saint Cloud, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Saint Cloud, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Tallahassee, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Tallahassee, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Kissimmee, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Kissimmee, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Stuart, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Stuart, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
New Port Richey, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
New Port Richey, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Boca Raton, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Boca Raton, FL · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
| Aspect | Contract Remote Inbound Customer Service Representative | Contract Remote Outbound Customer Service Representative |
|---|---|---|
| Primary Role | Handles incoming customer inquiries, provides support, and resolves issues | Contacts customers proactively, promotes products/services, and follows up on leads |
| Work Environment | Remote, customer support centers or home offices | Remote, sales-focused call centers or home offices |
| Required Skills | Excellent communication, problem-solving, patience | Persuasive communication, sales skills, resilience |
| Common Certifications | Customer service certifications, communication skills training | Sales training, customer engagement certifications |
While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.
$13.75 - $18.50/hr
Full-time
Posted 6 days ago
6.7
Based on 56 frontline employees who took The Breakroom Quiz
24th of 71 rated call and contact centers
Remote Customer Service Representative - Must Live in Palm Bay, Florida
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
Job Description
GENERAL DUTIES & RESPONSIBILITIES
Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Processes a high volume of consumer inquiries of our products and services and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
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