Palm Bay, FL · Remote
$13.75 - $18.50/hr
Remote Customer Service Representative - Must Live in Palm Bay, Florida Provide customer support to ... Serves as primary contact for inbound customer issues. Escalates more technical product-related ...
Palm Bay, FL · Remote
$13.75 - $18.50/hr
Remote Customer Service Representative - Must Live in Palm Bay, Florida Provide customer support to ... Serves as primary contact for inbound customer issues. Escalates more technical product-related ...
Orlando, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
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Orlando, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
Tampa, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
New
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Tampa, FL · Remote
$85K - $150K/yr
As a Remote Inbound Representative, you will work directly with clients to understand their needs ... Background in sales, finance, or customer service is helpful, but not required Compensation & Perks
New
Miami, FL · Remote
$15.25 - $20.75/hr
... esponsible The Customer Service Representative is a REMOTE position responsible for servicing ... This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and ...
Miami, FL · Remote
$15.25 - $20.75/hr
... esponsible The Customer Service Representative is a REMOTE position responsible for servicing ... This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and ...
Jacksonville, FL · Remote
$14.50 - $19.50/hr
SOUTHWEST / WEST COAST - REMOTE WORK FROM HOME CSR - CPAP * Experienced CSR with a love to serve ... Communicates with customers via inbound and outbound manual calls and outbound calls generated via ...
Jacksonville, FL · Remote
$14.50 - $19.50/hr
SOUTHWEST / WEST COAST - REMOTE WORK FROM HOME CSR - CPAP * Experienced CSR with a love to serve ... Communicates with customers via inbound and outbound manual calls and outbound calls generated via ...
Miami, FL · Remote
$18 - $19/hr
Our client, a NYC government agency, is seeking several bilingual remote customer service ... for overnight coverage. Key Responsibilities: * Answer a high volume of inbound calls from ...
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Miami, FL · Remote
$18 - $19/hr
Our client, a NYC government agency, is seeking several bilingual remote customer service ... for overnight coverage. Key Responsibilities: * Answer a high volume of inbound calls from ...
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...
Saint Petersburg, FL · On-site +1
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...
Saint Petersburg, FL · On-site +1
$15.25 - $20.50/hr
About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...
Orlando, FL · Remote
$57K - $100K/yr
Remote Inbound Sales Agent * 8403 South Park Circle, Orlando, Florida, United States, 32819 ... Provide outstanding service to ensure customer expectations are met or exceeded. Only candidates ...
Orlando, FL · Remote
$57K - $100K/yr
Remote Inbound Sales Agent * 8403 South Park Circle, Orlando, Florida, United States, 32819 ... Provide outstanding service to ensure customer expectations are met or exceeded. Only candidates ...
Orlando, FL · Remote
$15 - $20.25/hr
We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations ...
Orlando, FL · Remote
$15 - $20.25/hr
We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations ...
Tampa, FL · Remote
$15 - $20.50/hr
We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations ...
Tampa, FL · Remote
$15 - $20.50/hr
We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations ...
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
Manage a high volume of inbound calls to meet and exceed client contractual obligations * Maintain ... Minimum of 2 years of customer service experience. * Proficiency in Microsoft Office Suite. Ability ...
Saint Petersburg, FL · Remote
$15.25 - $20.50/hr
Manage a high volume of inbound calls to meet and exceed client contractual obligations * Maintain ... Minimum of 2 years of customer service experience. * Proficiency in Microsoft Office Suite. Ability ...
Jacksonville, FL · Remote
$14.75 - $20.25/hr
We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations ...
Jacksonville, FL · Remote
$14.75 - $20.25/hr
We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations ...
Plant City, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Plant City, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Jupiter, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Jupiter, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
North Port, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
North Port, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Panama City, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Panama City, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Bradenton, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Bradenton, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Sarasota, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Sarasota, FL · Remote
$20/hr
Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...
Tampa, FL · Remote
$15 - $20.50/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination ... The Customer Service Representative is responsible for assisting with client requests, organizing ...
Tampa, FL · Remote
$15 - $20.50/hr
Next Stop Travel is a remote-based organization providing structured planning and coordination ... The Customer Service Representative is responsible for assisting with client requests, organizing ...
$13.75 - $18.50/hr
Full-time
Posted 6 days ago
6.7
Based on 56 frontline employees who took The Breakroom Quiz
24th of 71 rated call and contact centers
Remote Customer Service Representative - Must Live in Palm Bay, Florida
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
Job Description
GENERAL DUTIES & RESPONSIBILITIES
Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Processes a high volume of consumer inquiries of our products and services and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
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