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Contract Remote Inbound Customer Service Representative Jobs in California

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Contract Remote Inbound Customer Service Representative information

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in California?

The most popular types of Remote Inbound Customer Service Representative jobs in California are:

What cities in California are hiring for Contract Remote Inbound Customer Service Representative jobs?

Cities in California with the most Contract Remote Inbound Customer Service Representative job openings:

Contract Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

Bellows Plumbing, Heating & Air

Santa Cruz, CA • On-site, Remote

$20 - $26.75/hr

Full-time

PTO

Re-posted 7 days ago

Job description

Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) . The ideal candidate will possess excellent communication skills and provide outstanding service to our customers. We are open to several shift opportunities: Shifts shall include Saturday, Sunday and Monday or a Friday. This position is remote but initial training period may be on site and outside of normal schedule.
Duties:
- Respond to customer inquiries via phone and email
- Provide information about products and services
- Assist customers with scheduling repairs/services
- Collects and data enters information accurately and efficiently
Qualifications:
  • High School Diploma or equivalent
  • Excellent written and verbal communication skills
  • Prior customer service or call center experience

What You'll Love About Bellows
  • A family-owned business with 40+ years of history serving our community with pride and integrity.
  • A culture rooted in respect, growth, and teamwork, where your voice matters.
  • Generous PTO program and excellent benefits for full-time employees.
  • A supportive environment that encourages continuous learning and professional development.
  • Leaders who care about your success and celebrate wins together.
  • A team that truly treats each other like family.
What We'll Love About Working With You
  • You're passionate about delivering exceptional customer service and creating memorable experiences.
  • You bring a positive, solution-oriented attitude to every call, every day.
  • You're a great listener, clear communicator, and natural relationship builder.
  • You thrive in a fast-paced, team-oriented environment, but also shine independently.
  • You're detail-oriented, organized, and always looking for ways to improve.
  • You share our belief that every customer, every call, and every teammate matters.

Bellows Plumbing, Heating, Cooling & Electrical is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

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