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Contract Remote Inbound Customer Service Representative Jobs in California

Labcorp

Client Service Representative

Bakersfield, CA · Remote

$25/hr

Qualify and establish inbound new customers requesting Invitae|LabCorp's products and services ... Proficiency with remote collaboration tools (e.g., Teams, Slack * Proficiency with Microsoft Office

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Contract Remote Inbound Customer Service Representative information

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

How can I make 2000 a week working from home?

A Contract Remote Inbound Customer Service Representative can potentially earn $2,000 weekly by working full-time hours, often 40 hours per week, and handling high call volumes or specialized accounts. Increasing earnings may involve gaining relevant skills, certifications, or experience to qualify for higher-paying roles or bonuses, and working efficiently with customer service tools and systems.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

How to make $1000 a week remotely?

A Contract Remote Inbound Customer Service Representative can earn around $300 to $600 per week, depending on hours worked and pay rate. To reach $1000 weekly, one might need to work additional hours, take on multiple shifts, or seek higher-paying roles that offer bonuses or performance incentives, often requiring strong communication skills and experience with customer service tools.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in California? The most popular types of Remote Inbound Customer Service Representative jobs in California are:
What cities in California are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities in California with the most Contract Remote Inbound Customer Service Representative job openings:
Contract Remote Inbound Customer Service Representative jobs near you
Pharmacy CSR Bilingual Spanish (Remote, Must Live in Florida)

Pharmacy CSR Bilingual Spanish (Remote, Must Live in Florida)

Molina Healthcare

Long Beach, CA • Remote

$17 - $21.25/hr

Full-time

Posted 5 days ago

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

143rd of 277 rated insurance

Job description

Molina Healthcare is hiring a Pharmacy Customer Service Representative. This role is remote for those who live in Florida only.  Bilingual- Spanish speaking is needed.

Our agents assist with all Medicaid member Pharmacy-related calls. You will assist the members with obtaining their medications. This is a pharmacy call center environment focused on first call resolution and the member's experience. 
Pharmacy Reps will be taking calls for the state of FL. Must be bilingual, and live in the state of FL. 
Shift times will be Monday through Friday 8:00a - 4:30p or 10:30a-7:00p EST, all dependent on business needs.
Essential Job Duties

  • Provides customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care.
  • Handles and records inbound/outbound pharmacy calls from members, providers and pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and Medicaid Services (CMS) standards.
  • Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
  • Explains point-of-sale claims adjudication, state, NCQA and CMS policies/guidelines, and any other necessary information to providers, members and pharmacies.
  • Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated.
  • Effectively communicates plan benefit information, including but not limited to: formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
  • Assists members and providers with initiating verbal and written coverage determinations and appeals.
  • Records calls accurately within the pharmacy call tracking system.
  • Maintains established pharmacy call quality and quantity standards.
  • Interacts with appropriate primary care providers to ensure member registry is current and accurate.
  • Supports pharmacists with completion of comprehensive medication reviews (CMRs)through pre-work up to case preparation.
  • Proactively identifies ways to improve pharmacy call center member relations.

Required Qualifications

  • At least 1 year related experience, including call center or customer service experience, or equivalent combination of relevant education and experience.
  • Excellent customer service skills.
  • Ability to work independently when assigned special projects, such as pill box requests, case management referrals, over the counter (OTC) requests, etc.
  • Ability to multi-task applications while speaking with members.
  • Ability to multi-task applications while speaking with members.
  • Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors.
  • Ability to meet established deadlines.
  • Ability to function independently and manage multiple projects.
  • Excellent verbal and written communication skills, including excellent phone etiquette.
  • Microsoft Office suite (including Excel), and applicable software program(s) proficiency.

Preferred Qualifications

  • Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice.
  • Health care industry experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Same Posting Description for Internal and External Candidates

What Molina Healthcare employees say

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Benefits

Hours and flexibility

Workplace

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

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