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Internship Remote Inbound Customer Service Representative Jobs in California

TalentBurst, Inc.

Customer Service Rep II

San Diego, CA · On-site +1

$17 - $23/hr

Monday and Friday remote; Tuesday through Thursday onsite. Roles & Responsibilities: * Responsible ... Provide exceptional service to inbound customers over the phone and via email to place new orders ...

Medix

$23/hr

Customer Service Representative (Remote) Location : Remote (Candidate should be based in SoCal) Pay : $23/hr Overview of Responsibilities: We are seeking a dedicated Customer Service Representative ...

TIKAJ

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple ... Requirements Only those candidates can apply who: * are available for the remote/internship * can ...

Camp

Customer Service Representative

Clovis, CA · On-site +1

$19 - $23/hr

As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving ... representation of CAMP Systems. Responsibilities: * Be the first line of contact when customers ...

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Internship Remote Inbound Customer Service Representative information

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What are the key skills and qualifications needed to thrive as an Internship Remote Inbound Customer Service Representative, and why are they important?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an Internship Remote Inbound Customer Service Representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in California? The most popular types of Remote Inbound Customer Service Representative jobs in California are:
What are popular job titles related to Internship Remote Inbound Customer Service Representative jobs in California? For Internship Remote Inbound Customer Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Internship Remote Inbound Customer Service Representative jobs in California look for? The top searched job categories for Internship Remote Inbound Customer Service Representative jobs in California are:
What cities in California are hiring for Internship Remote Inbound Customer Service Representative jobs? Cities in California with the most Internship Remote Inbound Customer Service Representative job openings:
Internship Remote Inbound Customer Service Representative jobs near you
Customer Service Rep II

Customer Service Rep II

TalentBurst, Inc.

San Diego, CA • On-site, Remote

$17 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Title: Customer Service Rep II
Location: San Diego, CA
Duration: 6 Months
Schedule: Monday and Friday remote; Tuesday through Thursday onsite.
Roles & Responsibilities:
  • Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
  • Enter and accurately process a high volume of daily orders (150 - 200 daily).
  • Initiate customer contact via phone and or email communication on an as needed basis to verify order information.
  • Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
  • Responsible for the electronic processing and exception handling of electronic orders in system.
  • Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; Identify and solve any potential roadblocks that could affect those goals.
  • Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
  • Run reports generating order entry snapshots to keep team informed on daily progress and trending versus goals.
  • Be an agent of change – listen to ideas, share thoughts, and work together to implement process improvements.
  • Escalates customer issues to management.
  • Provides ongoing data entry support to the Customer Care Department on an as needed basis. Assist Associate Customer Service Representatives with addressing customer expectations.
  • Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
  • Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
  • Be familiar with the specific customer needs for various public and private research institutions.
  • Properly route or address non-technical customer inquiries regarding delivery information of current and previous shipments, the status of their orders, and invoices.
  • Maintain a professional level of privacy regarding confidential customer information.
  • Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
  • Become eligible to serve as a Qualified Trainer for the team.
  • Other projects or responsibilities as may be required.
Skills:
  • 2-3 years of applicable Customer Service experience
  • 2-3 years of experience entering high volume of data or orders (150-200 daily)
  • 2 years of experience with Enterprise Resources Planning (ERP) systems
  • 2 years of experience with Customer Relationship Management (CRM) systems

Education:
  • Bachelor's Degree or equivalent combination of education and experience
  • Proficient knowledge of Enterprise Resources Planning (ERP) systems
  • Proficient knowledge of Customer Relationship (CRM) systems
  • Proficient experience with EDI order processing
  • Experience with multiple order source platforms
  • A desire to enact change and strive for innovation
  • Proficiency with 10-key
  • Strong computer skills, minimum intermediate proficiency with MS Office programs
  • Ability to work in a dynamic, fast-paced environment
  • Independent self-started who strives to meet and exceed goals
  • Strong attention to detail – accuracy is essential
  • Proven excellent verbal/written communication
  • Proven track record of de-escalating customer issues with sympathy and empathy

#TB_PH
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
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About TalentBurst

Sourced by ZipRecruiter

TalentBurst is a leading provider of Information Technology and Engineering staffing solutions based in Natick, Massachusetts, US. An industry veteran with two decades of experience in their portfolio, the company's services range from IT consulting, life sciences, HR solutions, payroll services, and more. TalentBurst was founded with a mission to provide world-class, global staffing services to clients of all sizes. They strive to provide unmatched quality and service to their clients, which has earned them the reputation of being a highly respected and trusted staffing firm.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Natick, MA, US

Year founded

2002

Social media

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