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Internship Remote Inbound Customer Service Representative Jobs in California

Labcorp

Client Service Representative

Bakersfield, CA · Remote

$25/hr

Qualify and establish inbound new customers requesting Invitae|LabCorp's products and services ... Proficiency with remote collaboration tools (e.g., Teams, Slack * Proficiency with Microsoft Office

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Internship Remote Inbound Customer Service Representative information

What is the difference between Internship Remote Inbound Customer Service Representative vs Remote Call Center Agent?

AspectInternship Remote Inbound Customer Service RepresentativeRemote Call Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, internship setting, supervisedRemote, full-time or part-time, supervised
Industry UsageCustomer service, retail, tech supportTelecommunications, retail, tech support
Search IntentInternship opportunities, entry-level customer service rolesCustomer support, inbound call handling

The main difference is that an Internship Remote Inbound Customer Service Representative is an entry-level, supervised internship position focused on gaining experience, while a Remote Call Center Agent typically works full-time or part-time handling inbound calls in a professional setting. Both roles require similar credentials and are used across various industries, but internships are geared toward skill development and career exploration.

What are the key skills and qualifications needed to thrive as an Internship Remote Inbound Customer Service Representative, and why are they important?

To thrive as an Internship Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency is typically expected. Patience, active listening, and adaptability are vital soft skills for building rapport and handling challenging customer interactions. These skills and qualities are crucial to providing effective customer support, ensuring customer satisfaction, and maintaining smooth remote operations.

What are some common challenges faced by remote inbound customer service interns, and how can they be effectively managed?

Remote inbound customer service interns often face challenges such as staying motivated while working independently, managing time effectively, and handling a high volume of customer inquiries without in-person team support. To overcome these, it's helpful to establish a structured daily routine, actively participate in virtual team meetings, and make use of internal communication tools to seek guidance when needed. Most companies provide extensive training and regular check-ins to ensure interns feel supported and connected, which can greatly enhance success in the role.

What is an Internship Remote Inbound Customer Service Representative?

An Internship Remote Inbound Customer Service Representative is an entry-level position where interns work from home to handle incoming customer inquiries via phone, chat, or email. Their main role is to assist customers with questions, resolve issues, and provide information about products or services in a professional and friendly manner. This internship helps individuals gain practical experience in customer service, develop communication skills, and learn how to use customer relationship management (CRM) tools, all while working remotely.
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in California? The most popular types of Remote Inbound Customer Service Representative jobs in California are:
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Internship Remote Inbound Customer Service Representative jobs near you
Pharmacy CSR Bilingual Spanish (Remote, Must Live in Florida)

Pharmacy CSR Bilingual Spanish (Remote, Must Live in Florida)

Molina Healthcare

Long Beach, CA • On-site, Remote

$14 - $24.02/hr

Full-time

Posted 5 days ago

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

143rd of 277 rated insurance

Job description


Molina Healthcare is hiring a Pharmacy Customer Service Representative. This role is remote for those who live in Florida only. Bilingual- Spanish speaking is needed.
Our agents assist with all Medicaid member Pharmacy-related calls. You will assist the members with obtaining their medications. This is a pharmacy call center environment focused on first call resolution and the member's experience.
Pharmacy Reps will be taking calls for the state of FL. Must be bilingual, and live in the state of FL.
Shift times will be Monday through Friday 8:00a - 4:30p or 10:30a-7:00p EST, all dependent on business needs.
Essential Job Duties
  • Provides customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care.
  • Handles and records inbound/outbound pharmacy calls from members, providers and pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and Medicaid Services (CMS) standards.
  • Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
  • Explains point-of-sale claims adjudication, state, NCQA and CMS policies/guidelines, and any other necessary information to providers, members and pharmacies.
  • Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated.
  • Effectively communicates plan benefit information, including but not limited to: formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
  • Assists members and providers with initiating verbal and written coverage determinations and appeals.
  • Records calls accurately within the pharmacy call tracking system.
  • Maintains established pharmacy call quality and quantity standards.
  • Interacts with appropriate primary care providers to ensure member registry is current and accurate.
  • Supports pharmacists with completion of comprehensive medication reviews (CMRs)through pre-work up to case preparation.
  • Proactively identifies ways to improve pharmacy call center member relations.

Required Qualifications
  • At least 1 year related experience, including call center or customer service experience, or equivalent combination of relevant education and experience.
  • Excellent customer service skills.
  • Ability to work independently when assigned special projects, such as pill box requests, case management referrals, over the counter (OTC) requests, etc.
  • Ability to multi-task applications while speaking with members.
  • Ability to multi-task applications while speaking with members.
  • Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors.
  • Ability to meet established deadlines.
  • Ability to function independently and manage multiple projects.
  • Excellent verbal and written communication skills, including excellent phone etiquette.
  • Microsoft Office suite (including Excel), and applicable software program(s) proficiency.

Preferred Qualifications
  • Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice.
  • Health care industry experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Same Posting Description for Internal and External Candidates

What Molina Healthcare employees say

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Benefits

Hours and flexibility

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

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