The CSD is the strategic owner of the NYPD account responsible for driving customer outcomes ... Drive contract renewals by continuously demonstrating and documenting the business case value of ...
The CSD is the strategic owner of the NYPD account responsible for driving customer outcomes ... Drive contract renewals by continuously demonstrating and documenting the business case value of ...
Inspector General
Manhattan, NY · On-site
... contracts, individuals and entities that receive City funds. DOI's Office of the Inspector General for the New York City Police Department (OIG-NYPD) is authorized to investigate, review, study ...
Inspector General
Manhattan, NY · On-site
... contracts, individuals and entities that receive City funds. DOI's Office of the Inspector General for the New York City Police Department (OIG-NYPD) is authorized to investigate, review, study ...
Inspector General
Manhattan, NY · On-site
... contracts, individuals and entities that receive City funds. DOI's Office of the Inspector General for the New York City Police Department (OIG-NYPD) is authorized to investigate, review, study ...
Inspector General
Manhattan, NY · On-site
... contracts, individuals and entities that receive City funds. DOI's Office of the Inspector General for the New York City Police Department (OIG-NYPD) is authorized to investigate, review, study ...
Inspector General
Manhattan, NY · On-site
$150K/yr
... contracts, individuals and entities that receive City funds. DOI's Office of the Inspector General for the New York City Police Department (OIG-NYPD) is authorized to investigate, review, study ...
Inspector General
Manhattan, NY · On-site
$150K/yr
... contracts, individuals and entities that receive City funds. DOI's Office of the Inspector General for the New York City Police Department (OIG-NYPD) is authorized to investigate, review, study ...
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
Quick apply
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
Quick apply
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
Agency Attorney Level 3
Flushing, NY · On-site
The New York City Police Department's Legal Training Unit serves as the primary liaison with the NYPD Training Bureau. The Unit provides general and personalized training to uniformed members of the ...
Agency Attorney Level 3
Flushing, NY · On-site
The New York City Police Department's Legal Training Unit serves as the primary liaison with the NYPD Training Bureau. The Unit provides general and personalized training to uniformed members of the ...
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD ... a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged ...
The New York City Police Department's Legal Training Unit serves as the primary liaison with the NYPD Training Bureau. The Unit provides general and personalized training to uniformed members of the ...
The New York City Police Department's Legal Training Unit serves as the primary liaison with the NYPD Training Bureau. The Unit provides general and personalized training to uniformed members of the ...
Investigator
Manhattan, NY · On-site
$70K - $80K/yr
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... The NYPD Subpoena Litigation Unit is responsible for processing, reviewing, and responding to ...
Investigator
Manhattan, NY · On-site
$70K - $80K/yr
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... The NYPD Subpoena Litigation Unit is responsible for processing, reviewing, and responding to ...
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... The NYPD Subpoena Litigation Unit is responsible for processing, reviewing, and responding to ...
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... The NYPD Subpoena Litigation Unit is responsible for processing, reviewing, and responding to ...
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... The NYPD Subpoena Litigation Unit is responsible for processing, reviewing, and responding to ...
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... The NYPD Subpoena Litigation Unit is responsible for processing, reviewing, and responding to ...
Contract Management: Negotiate and oversee third-party security contracts and regularly assess the ... Community Liaison: Serve as the primary point of contact for local law enforcement (NYPD) and ...
Contract Management: Negotiate and oversee third-party security contracts and regularly assess the ... Community Liaison: Serve as the primary point of contact for local law enforcement (NYPD) and ...
Contract Management: Negotiate and oversee third-party security contracts and regularly assess the ... Community Liaison: Serve as the primary point of contact for local law enforcement (NYPD) and ...
Contract Management: Negotiate and oversee third-party security contracts and regularly assess the ... Community Liaison: Serve as the primary point of contact for local law enforcement (NYPD) and ...
... contract budgets; providing recommendations on policies and desired goals. - Managing vendor relationships with Fedcap, NYSID, Vanguard, Verra Mobility, IPS (NYPD) and other vendor related to ...
... contract budgets; providing recommendations on policies and desired goals. - Managing vendor relationships with Fedcap, NYSID, Vanguard, Verra Mobility, IPS (NYPD) and other vendor related to ...
Assistant Director - Administrator on Duty
New York, NY · On-site
$40K/yr
Interfaces with outside agencies on behalf of the organization, such as OME, NYPD and FDNY, and ... Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts * Loan ...
Assistant Director - Administrator on Duty
New York, NY · On-site
$40K/yr
Interfaces with outside agencies on behalf of the organization, such as OME, NYPD and FDNY, and ... Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts * Loan ...
AGENCY ATTORNEY, III
Manhattan, NY · On-site
$125K - $150K/yr
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... NYPD records and electronically stored information, ensuring timely, accurate, and legally ...
AGENCY ATTORNEY, III
Manhattan, NY · On-site
$125K - $150K/yr
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... NYPD records and electronically stored information, ensuring timely, accurate, and legally ...
Sr. Director of Engineering
Manhattan, NY · On-site
Ensure that outside services are properly completed/supervised in accordance with contracts/work ... Act as a liaison to the OEM, FDNY, and NYPD on behalf of the facility.
New
Sr. Director of Engineering
Manhattan, NY · On-site
Ensure that outside services are properly completed/supervised in accordance with contracts/work ... Act as a liaison to the OEM, FDNY, and NYPD on behalf of the facility.
New
AGENCY ATTORNEY, III
Manhattan, NY · On-site
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... NYPD records and electronically stored information, ensuring timely, accurate, and legally ...
AGENCY ATTORNEY, III
Manhattan, NY · On-site
... complex contracts and memoranda of understanding, and assesses Department policies, practices ... NYPD records and electronically stored information, ensuring timely, accurate, and legally ...
Contract Nypd information
See salary details
$8.65 - $14.29
1% of jobs
$14.29 - $19.93
5% of jobs
$23.33 is the 25th percentile. Wages below this are outliers.
$19.93 - $25.57
31% of jobs
$25.57 - $31.21
12% of jobs
The median wage is $31.77 / hr.
$31.21 - $36.84
11% of jobs
$36.84 - $42.48
14% of jobs
$43.33 is the 75th percentile. Wages above this are outliers.
$42.48 - $48.12
11% of jobs
$48.12 - $53.76
1% of jobs
$53.76 - $59.40
4% of jobs
$59.40 - $65.03
9% of jobs
$65.03 - $70.67
2% of jobs
$8
$38
$70
How much do contract nypd jobs pay per hour?
What is the difference between Contract Nypd vs Contract NYPD Detective?
| Aspect | Contract Nypd | Contract NYPD Detective |
|---|---|---|
| Credentials | Basic police academy certification, NYPD contract employment | Police academy certification, detective training, NYPD contract employment |
| Work Environment | Patrol duties, general law enforcement, uniformed service | Investigations, crime solving, specialized units |
| Employer & Industry | New York Police Department, law enforcement | New York Police Department, law enforcement |
Contract Nypd officers typically perform patrol and general law enforcement duties, while Contract NYPD Detectives focus on investigations and crime solving. Both roles require police academy certification and are employed by the NYPD under contract, but detectives have specialized training for investigative work. The main difference lies in their responsibilities and work focus within the law enforcement environment.
What cities are hiring for Contract Nypd jobs?
Cities with the most Contract Nypd job openings:
What are the most commonly searched types of Nypd jobs?
The most popular types of Nypd jobs are:
What states have the most Contract Nypd jobs?
States with the most job openings for Contract Nypd jobs include:
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The top searched job categories for Contract Nypd jobs are:

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Job description
SoundThinking is looking for a Customer Success Director (CSD) who combines proven customer success expertise with an understanding of law enforcement to serve as a trusted partner in driving value for our customers. The CSD is the strategic owner of the NYPD account responsible for driving customer outcomes, protecting recurring revenue, and expanding the value customers realize from the SafetySmart Platform. The ideal candidate will bring strong customer-facing solution delivery experience, exceptional interpersonal and communication skills, and a willingness to embrace cutting-edge technologies, including AI tools that enhance productivity and the customer experience. CSDs serve as trusted advisors to law enforcement leaders, city officials, and community stakeholders translating technology performance into measurable public safety impact that sustains our long-term partnerships.
Key Responsibilities- Own and manage the SoundThinking NYPD account across the full customer lifecycle from onboarding and adoption through value realization, renewal, and expansion.
- Build and maintain multi-level relationships across the account, from frontline patrol officers and analysts to Chiefs of Police, City Managers, Mayors, and elected officials.
- Serve as the primary point of contact and trusted advisor for the NYPD account, proactively identifying risks and opportunities.
- Drive contract renewals by continuously demonstrating and documenting the business case value of SoundThinking technologies.
- Monitor account health indicators including operational performance, product adoption, NPS scores, community sentiment, and competitive threats to proactively mitigate churn risk.
- Develop and execute account-level retention strategies, including competitive defense plans when alternative vendors are actively pursuing SoundThinking customers.
- Partner with customers to define, measure, and communicate outcome metrics resulting from SoundThinking technology use (e.g., response time improvements, crime reduction, case clearance rates, lives saved).
- Educate and coach city and law enforcement officials on outcomes data for the purpose of validating ROI and supporting budget approvals, council presentations, and public narratives.
- Coordinate and lead Quarterly Business Reviews (QBRs) and Annual Account Reviews, delivering data-driven insights and actionable recommendations.
- Drive adoption of operational best practices across the SafetySmart Platform, including new AI-powered capabilities.
- Identify underutilized products and features within accounts and develop adoption plans to increase platform engagement and daily active usage.
- Leverage SoundThinking's AI-powered tools to generate account intelligence, prioritize actions, and scale customer engagement.
- Partner with the Sales team on cross-sell and upsell opportunities, renewal negotiations, and execution of client retention strategies.
- Collaborate with Customer Support to efficiently resolve customer issues and escalations, ensuring a seamless customer experience.
- Serve as the internal voice of the customer, representing product feedback, service requests, and market intelligence to Product, Marketing, and Leadership teams.
- Work with Marketing and Community Engagement to monitor and respond to community sentiment, media coverage, and political dynamics that impact account health.
- Partner with and seek opportunities to collaborate with industry entities such as ATF, Police Foundation, Urban Institute, IACP, and state-level grant programs to support customer engagement and funding strategies.
- Participate in and practice positive Net Promoter Score (NPS) strategies to drive customer satisfaction, retention, and advocacy.
- Represent SoundThinking at industry conferences, customer events, and community forums as needed.
- This role requires extensive travel up to 50% to customer sites, industry events, and company meetings.
- Education: BA/BS degree or higher, preferably in Criminal Justice, Public Administration, Business, or a related field required.
- Location: Must reside in or within commuting distance of New York City.
- Experience: 3+ years of customer success, account management, or customer-facing solution experience required, ideally supporting technology or SaaS platforms in the public safety, government, or law enforcement sector.
- Law Enforcement / Public Safety Background: Direct experience working with or for the NYPD or a top-5 U.S. city police department (e.g., Chicago PD, LAPD, Houston PD, Philadelphia PD) required.
- Customer Lifecycle Management: Demonstrated ability to manage the full customer lifecycle onboarding, adoption, value realization, renewal, and retention with a track record of meeting or exceeding retention targets.
- Stakeholder Influence: Experience successfully collaborating with and influencing cross-functional stakeholders, political leaders, community advocates, and executive decision-makers.
- Relationship Building: Ability to build trusted relationships at multiple levels, from frontline users to Chiefs, Mayors, and City Council members, with strong empathy for customer challenges and goals.
- Analytical & Data-Driven: Comfort with data analysis, account health metrics, and translating operational data into compelling business narratives. Results-oriented with a focus on process improvement and efficiency.
- AI Fluency: Experience with AI tools and platforms, or a strong interest in learning and applying AI to drive customer engagement, account intelligence, and workflow efficiency.
- Communication: Excellent verbal, written, and presentation skills, with the ability to present to executive audiences and public forums.
- Collaboration: Team-oriented, resourceful, with strong critical thinking, troubleshooting, and problem-solving skills.
- Experience in the public safety technology industry (gunshot detection, ALPR, real-time crime centers, or related domains).
- Familiarity with government procurement processes, grant funding mechanisms (e.g., VCIF, ARPA, COPS, Byrne JAG), and municipal budget cycles.
- Experience with Salesforce CRM and customer success platforms.
- Track record of successfully defending accounts against competitive displacement.
Compensation: At SoundThinking, we are committed to equitable compensation practices and consider a variety of factors, including skills, experience, and work location. The typical base salary range for this role is $125,000 to $140,000 annually. This range reflects base salary only and does not include bonus, sales incentives, equity, or benefits, where applicable.
Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.
SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy.
SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking's employees to perform their job duties may result in discipline up to and including discharge.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance.
About SoundThinking
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Fremont, CA, US
Year founded
1996