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Position Summary:
The Trainer delivers high-quality in-person and virtualevidence-basedtrainingand workforce developmentsupportsthat enhance organizational effectiveness, professional competencies, and workforce resilience across target sectors. CUCS staff and external partners as part of a leading training provider serving professionals across the human service, behavioral health,judicialandprivatesectors, offering a broad spectrum oftrainingsnationwide.The Trainer ensures contentandfacilitationis engaging, relevant, and aligned with CUCS standards;collaborating in the research and development ofcurriculum and continuous improvement efforts. This role requires strong facilitation skills, subject matterexpertise, and the ability to create an inclusive, learner-centered environment.

THIS POSITION IS ASSIGNED TO THE NYPD CIT TRAINING PROGRAM

LOCATION: COLLEGE POINT QUEENS

HOURS: 3PM-11PM (with occasional day shifts required)

Section 1: Essential duties and responsibilities, include but are not limited to:

Training Delivery & Workforce Development Support

• Facilitate engaging, interactive trainings for agency staff and external participants.
• Deliver trainings in multiple formats including in-person classroom instruction, virtual sessions, hybrid sessions, and large-scale events such as conferences, panels, summits, and agency-wide trainings.
• Integrate innovative adult-learning best practice principles and curricula, experiential activities, discussion-based learning, and real-world case examples to enhance learning and skill development in the domains of organizational leadership and management, clinical practice, trauma-informed care, and cultural responsiveness; ensure quality delivery and participant satisfaction.
• Tailor training content to meet the needs of target audiences incorporating requirements outlined in contracts and funding agreements.
• Facilitate conversations on sensitive, challenging, or emotionally complex issues in a way that supports participant learning and engagement. Manage group dynamics effectively during training sessions, respond to participant questions, and address challenging behaviors or misconceptions in a professional, supportive manner.
• Lead coaching sessions for customers seeking supervisory and manager level support in new practice implementation and program performance improvement initiatives.
• Collaborate with planning and scheduling staff, and departmental leadership to coordinate scheduling, registration, participant communications, and post-training evaluation.
• Collaborate with departmental and agency leadership as assigned to implement a responsive internal training and workforce development program advancing agency mission and activities fostering service excellence.

Curriculum Development, Quality Assurance, and Compliance

• Develop, revise, and maintain training materials including curricula, slide decks, facilitator guides, participant manuals, handouts, and job aids, ensuring alignment with best practices and industry standards.
• Assist departmental leadership to identify gaps in current training offerings and develop new programs to meet emerging needs
• Ensure materials are accessible, culturally responsive, and aligned with best practices
• Maintain quality standards across all training materials and delivery methods
• Incorporate participant feedback, evaluation data, and post-training assessments to strengthen future sessions and enhance training impact.
• Ensure training curricula adhere to customer requirements. This includes grant-funded, contract-based, or agency-wide initiatives that require specialized or customized trainings.
• Collaborate with departmental leadership to monitor program performance metrics and implement continuous improvement strategies
• Participate in quality assurance activities across workforce development service deliverables and client engagements.
• Maintain required licensure necessary for department's CE/CME accreditation and subject matter expertise by staying current on research, best practices, emerging models, and industry changes.

Partnership & Stakeholder Relations

• Build and maintain relationships with training participants, organizational partners, and stakeholders
• Represent CUCS Institute at professional conferences and networking events
• Collaborate with departmental leadership to support internal integration of training with other services
• Work directly with on-site stakeholders as required or assigned for program development and onsite needs? For NYPD

Strategic Support, Marketing, and Program Development

• Assist the Department to identify new areas for training and support and new workforce markets or sectors aligned with agency mission; participate in development and delivery of trainings to new sectors.
• Participate in marketing and communications activities that support the growth and development of Institute services
• Represent CUCS Institute in a professional and knowledgeable manner when working with internal and external partners, funders, and stakeholders.

Section 2: Expectations, include but are not limited to:

• Prepare for and actively participate in supervision by coming with updates, questions, and a clear agenda; incorporate feedback into facilitation style, content, and workflow.
• Model professionalism by maintaining respectful, collaborative relationships with colleagues, program partners, and training participants. Demonstrate sound judgment, reliability, and adherence to CUCS policies and ethical standards.
• Exhibit strong facilitation presence by managing group dynamics, responding thoughtfully to challenging questions, and maintaining a safe, inclusive, and learner-centered environment.
• Demonstrate flexibility and adaptability when responding to evolving training needs, last-minute changes, and diverse learner profiles.
• Manage time effectively by arriving prepared and punctual for all trainings, meetings, and supervision sessions; adhere to agency time and attendance policies.
• Exercise proactive communication with the Director of Training and Training Operations team regarding scheduling, materials, emerging issues, and training feedback.
• Maintain confidentiality of participant information, training content, internal documents, and sensitive case examples used in teaching.
• Engage in continuous professional development to strengthen subject matter expertise and facilitation skills