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Contract It Support Jobs in Winnipeg, MB (NOW HIRING)

Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling ... Provide technical guidance and support to customers on data protection matters, including best ...

... IT infrastructure. * Build and maintain strong relationships with various vendors, ensuring the availability and optimal performance of engineering solutions * Negotiate and manage vendor contracts ...

Whether it's customer service, patrols, or surveillance, we need you to adapt with agility and precision. What's in it for you? * $16.60+/hr depending on site contract * We will invest in you ...

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Contract It Support information

What are the key skills and qualifications needed to thrive as a Contract IT Support, and why are they important?

To thrive as a Contract IT Support, you need a strong understanding of computer hardware, software troubleshooting, networking, and commonly a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and standard office and security software is typically required. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and build trust with clients. These skills are critical for minimizing downtime, ensuring smooth operations, and delivering high-quality technical support in dynamic business environments.

What are some common challenges faced by Contract IT Support professionals, and how can they be addressed?

Contract IT Support professionals often encounter challenges such as adapting quickly to new systems, processes, and company cultures, since they may work with multiple clients or move between organizations. Building rapport and trust with permanent staff while understanding each client's unique technical environment is essential. To address these challenges, contract IT support workers should proactively communicate, document their work clearly, and stay up to date with the latest software and troubleshooting techniques. Flexibility and strong problem-solving skills also help ensure smooth transitions and successful project outcomes.

What is a Contract IT Support professional?

A Contract IT Support professional is an information technology specialist hired on a temporary or project basis to assist organizations with their IT needs. Their responsibilities often include troubleshooting technical issues, setting up hardware and software, maintaining networks, and ensuring the smooth operation of computer systems. Unlike permanent staff, contract IT support workers are typically engaged for a specific duration, project, or to cover peak periods. This flexibility allows companies to access specialized skills as needed without long-term commitments. Contract IT support roles can be found in various industries and may involve both onsite and remote work.

Is AI replacing tech support?

AI is automating certain tasks within IT support roles, such as troubleshooting common issues and providing basic assistance. However, contract IT support jobs often require human judgment, problem-solving skills, and customer service, making full automation unlikely in the near term.

What is the difference between Contract It Support vs Help Desk Technician?

AspectContract It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, HDI-SCA (common but not mandatory)
Work EnvironmentContract-based, often on-site or remote, project-focusedHelp desk, support center, remote or on-site
Employer & Industry UsageIT service providers, consulting firms, companies hiring temporary supportCorporate IT departments, MSPs, tech support centers
Search & Comparison IntentLooking for short-term or project-based IT support rolesSeeking entry-level or ongoing technical support roles

Contract It Support roles typically involve short-term, project-based work with specific client needs, often requiring relevant certifications. Help Desk Technicians usually provide ongoing support within a company's IT department or support center, focusing on troubleshooting and customer service. Both roles require similar certifications but differ mainly in employment type and work setting.

What are the most commonly searched types of It Support jobs in Winnipeg, MB? The most popular types of It Support jobs in Winnipeg, MB are:
What are popular job titles related to Contract It Support jobs in Winnipeg, MB? For Contract It Support jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching Contract It Support jobs in Winnipeg, MB look for? The top searched job categories for Contract It Support jobs in Winnipeg, MB are:

Security & Microsoft Platform Specialist

Steinbach Credit Union

Steinbach, MB โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago


Job description

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitobaโ€™s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For more than 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every memberโ€™s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none.ย We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit ourย website.ย 

An exciting opportunity awaits!

We have an exciting opportunity for a Security & Microsoft Platform Specialist to join our Information Technology team!ย  The Security & Microsoft Platform Specialist is a hands-on operational role responsible for the day-to-day administration and support of SCU's security platforms, Microsoft 365 services, and endpoint infrastructure. This role sits between the System & Security Architect and Network & Cybersecurity Analyst, providing level 2 support and efforts that keep security tools running, projects moving, and incidents contained.

Specific Responsibilities
  • Administer and operate enterprise security platforms, including Darktrace, Rapid7, Cortex XDR, Okta, Microsoft Purview, BlackKite, and related tooling.
  • Monitor security dashboards and alerts, responding to incidents and events within defined service level agreements (SLAs).
  • Perform routine platform tuning, rule updates, health checks, and ongoing optimization of security controls.
  • Maintain, execute, and improve runbooks for common security operations and response scenarios.
  • Administer Microsoft Entra ID, Conditional Access policies, Privileged Identity Management (PIM), and identity governance controls.
  • Manage Intune MDM/MAM policies for corporate and BYOD endpoints, including policy enforcement and device transitions.
  • Support Microsoft Purview configuration, including sensitivity labels, data loss prevention (DLP), and records retention policies.
  • Participate in security incident response activities, including triage, evidence collection, containment, and coordination with external response partners as required.
  • Support active technology and security initiatives through configuration, testing, validation, and deployment activities.
  • Assist with vendor security assessments, thirdparty risk reviews, and stakeholder engagement to enable secure business partnerships and improved member service.
Qualifications
  • Postsecondary education in Information Technology, Cybersecurity, or a related field, and/or an equivalent combination of education and experience with relevant Microsoft certifications such as SC200 (Security Operations Analyst), MS102 (Microsoft 365 Administrator), or AZ500 (Azure Security Engineer).
  • 4โ€“6 years of experience in security operations, IT security, Microsoft 365 administration, or a related role.
  • Handson experience with at least two enterprise security platforms such as Darktrace, Rapid7, Cortex XDR, Okta, or Microsoft Purview.
  • Proficiency in Microsoft 365 administration, including Entra ID, Intune, Conditional Access, and identity governance controls.
  • Working knowledge of PowerShell scripting for automation, administration, and operational efficiency.
  • Familiarity with security incident response processes, including alert triage, investigation, and evidence handling.
  • Understanding of regulatory and compliance frameworks such as PCI DSS, SOC 2, or similar standards.
  • Experience working in a financial services, credit union, or other regulated industry environment is considered an asset.
  • GIAC certifications (e.g., GCIH, GCFA) or equivalent security certifications are considered a strong asset.
How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive aย competitive annual salaryย based on skills and experience. In addition, you will be eligible forย variable compensation and matched pension planย per SCU policies. You will also receive a great host of benefits, including:

  • Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
  • Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
  • Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
  • Opportunities for professional development
  • Clothing allowance
  • Free parking at all locations
Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and weโ€™ll work with you to meet your needs.

Closing Date: May 24, 2026

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.