ZipRecruiter

Log In

1

Contract Customer Success Manager Edtech Jobs in Washington

IOTAP Inc.

Customer Success Manager

Reston, VA

... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Ensure contract adherence while supporting clients through renewals, expansions, and changes

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has ... Partner with the Renewals team to drive timely and early contract renewals, ensuring sustained ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

$115K/yr

... Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation ... ensuring contract renewals. * Internal Team Leadership - Hold internal teams accountable to ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

nitra

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Management (CSM) is Workday's bridge between our Professional Services and Production Services teams. Members of CSM advocate on behalf of Workday customers and take a team-based ...

previous pagenext page

Showing results 21-40

All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Washington

Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Washington?

The most popular types of Customer Success Manager Edtech jobs in Washington are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Washington?

For Contract Customer Success Manager Edtech jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Washington look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Washington are:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Customer Success Manager

IOTAP Inc.

Reston, VA

Full-time

Re-posted 28 days ago

Job description

Description

Introduction:

IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. 

visit: www.work365apps.com 


As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.


Key Responsibilities
  • Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
  • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
  • Gather customer feedback to drive product improvements and advocate for user needs internally
  • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
  • Find paths for success, helping them unlock the full potential of Work 365's features
  • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
  • Ensure contract adherence while supporting clients through renewals, expansions, and changes
  • Support customer escalations, troubleshooting business and technical challenges efficiently


Requirements

  • 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
  • Strong relationship management skills, with a customer-centric and empathetic approach
  • Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders
  • Excellent communication skills (written, verbal, and presentation)
  • Data-driven mindset, able to use metrics and analysis to make strategic decisions
  • Project management skills-capable of juggling multiple priorities in a fast-paced environment
  • Experience with Microsoft Dynamics, Power Apps, or CSP programs 
  • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

Apply