Customer Success Manager
Reston, VA · On-site
Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Ensure contract adherence while supporting clients through renewals, expansions, and changes
Customer Success Manager
Reston, VA · On-site
Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Ensure contract adherence while supporting clients through renewals, expansions, and changes
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Customer Success Manager
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...
Customer Success Manager
Washington, DC · On-site
Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...
Customer Success Manager
Washington, DC · On-site
Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...
Customer Success Manager
$65K - $75K/yr
Dental
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Quick apply
Customer Success Manager
$65K - $75K/yr
Dental
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Customer Success Manager
Bethesda, MD · Hybrid
$56K - $63K/yr
Medical
Dental
Retirement
PTO
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...
Customer Success Manager
Bethesda, MD · Hybrid
$56K - $63K/yr
Medical
Dental
Retirement
PTO
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...
Manager, Customer Success
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Manager, Customer Success
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Customer Success Manager
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Washington, DC (Hybrid) About Goodshuffle At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Washington, DC (Hybrid) About Goodshuffle At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event ...
Customer Success Manager
Mclean, VA · On-site
Dental
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Customer Success Manager
Mclean, VA · On-site
Dental
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Quick apply
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Quick apply
Customer Success Manager
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...
Customer Success Manager
Washington, DC · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...
Customer Success Manager
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Customer Success Manager
Arlington, VA · On-site +1
Medical
Dental
Vision
Retirement
PTO
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Arlington, VA · On-site +1
Medical
Dental
Vision
Retirement
PTO
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Reston, VA · On-site
... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Ensure contract adherence while supporting clients through renewals, expansions, and changes
Customer Success Manager
Reston, VA · On-site
... a Customer Success Manager , you will partner with customer stakeholders to understand their ... Ensure contract adherence while supporting clients through renewals, expansions, and changes
Customer Success Manager
Washington, DC · On-site
$59K - $100K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Success Manager The SailPoint customer success team champions helping our customers get ... Ensure maintenance contract renewal Requirements: * Bachelor's degree or equivalent work experience ...
Customer Success Manager
Washington, DC · On-site
$59K - $100K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Success Manager The SailPoint customer success team champions helping our customers get ... Ensure maintenance contract renewal Requirements: * Bachelor's degree or equivalent work experience ...
Contract Customer Success Manager Edtech information
What does a contract customer success manager do in Edtech?
A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.
What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?
To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.
How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?
As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.
What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?
| Aspect | Contract Customer Success Manager Edtech | Contract Customer Support Specialist Edtech |
|---|---|---|
| Credentials | Relevant experience in customer success, possibly certifications in customer relationship management | Technical support experience, basic product knowledge, customer service skills |
| Work Environment | Collaborates closely with sales, product teams, and clients to ensure retention and growth | Provides technical assistance, troubleshooting, and support via calls or chat |
| Employer & Industry Usage | Used by edtech companies focusing on customer retention and success | Common in edtech companies providing technical support and onboarding |
The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.
What are the most commonly searched types of Customer Success Manager Edtech jobs in Washington?
The most popular types of Customer Success Manager Edtech jobs in Washington are:
What are popular job titles related to Contract Customer Success Manager Edtech jobs in Washington?
For Contract Customer Success Manager Edtech jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Contract Customer Success Manager Edtech jobs in Washington look for?
The top searched job categories for Contract Customer Success Manager Edtech jobs in Washington are:
Job description
Customer Success Manager
IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and cloud resellers that are looking to grow their revenue. We have users around the world and a global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.
As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.
Key Responsibilities- Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
- Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
- Gather customer feedback to drive product improvements and advocate for user needs internally
- Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
- Find paths for success, helping them unlock the full potential of Work 365's features
- Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
- Ensure contract adherence while supporting clients through renewals, expansions, and changes
- Support customer escalations, troubleshooting business and technical challenges efficiently
- 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
- Strong relationship management skills, with a customer-centric and empathetic approach
- Technical proficiency — comfortable explaining complex processes to both technical and non-technical stakeholders
- Excellent communication skills (written, verbal, and presentation)
- Data-driven mindset, able to use metrics and analysis to make strategic decisions
- Project management skills — capable of juggling multiple priorities in a fast-paced environment
- Experience with Microsoft Dynamics, Power Apps, or CSP programs
- Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
- Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses
About IOTAP
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Reston, VA, US
Year founded
2004