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Contract Customer Success Manager Edtech Jobs in Virginia

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...

Exiger

Customer Success Manager Federal Civilian

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

Customer Success Manager -- Federal Civilian McLean, VA; Richmond, VA Hybrid Role Summary Exiger partners with Federal Civilian agencies operating in increasingly complex environments where supply ...

Coras

Senior Customer Success Manager

Mclean, VA · On-site

$115K - $150K/yr

  • Medical

  • Dental

  • Vision

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

CORAS

Senior Customer Success Manager

Mclean, VA

  • Medical

  • Dental

  • Vision

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Acumatica

Customer Success Manager (Channel Partners)

Reston, VA · On-site

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager (Channel Partners) Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide.

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... Partner with the Renewals team to drive timely and early contract renewals, ensuring sustained ...

Appian

Customer Success Manager (Public Sector)

Mclean, VA · On-site

$125K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Acumatica

Customer Success Manager Channel Partners

Reston, VA · On-site

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success. * Own and manage customer escalations and coordinate across departments to final resolution ...

RELX

Strategic Customer Success Manager

Alexandria, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

Acumatica

Customer Success Manager (Channel Partners)

Reston, VA · On-site +1

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success. * Own and manage customer escalations and coordinate across departments to final resolution ...

Acumatica

Customer Success Manager (Channel Partners)

Reston, VA · On-site +1

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Coach and teach our partner's Customer Success Managers (P-CSMs) how to excel at customer success. * Own and manage customer escalations and coordinate across departments to final resolution ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Virginia

Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Virginia?

The most popular types of Customer Success Manager Edtech jobs in Virginia are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Virginia?

For Contract Customer Success Manager Edtech jobs in Virginia, the most frequently searched job titles are:

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The top searched job categories for Contract Customer Success Manager Edtech jobs in Virginia are:

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Cities in Virginia with the most Contract Customer Success Manager Edtech job openings:

Contract Customer Success Manager Edtech jobs near you

Scaled Customer Success Manager

GenLogs

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.
ABOUT THE GO-TO-MARKET TEAM
  • The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
  • The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
  • We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.

ABOUT THE JOB
The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high-volume portfolio of SMB accounts and be responsible for driving adoption, customer outcomes, and retention through repeatable, one-to-many programs rather than individualized account plans. You will run the digital-first engagement model that ensures customers realize measurable value from GenLogs' Truck Intelligence™ platform.
WHAT YOU'LL DO
  • Scaled Account Management: Own and manage a book of 50+ customer accounts using a mix of 1:1 engagement and automated tooling, with a key focus on implementation and renewal.
  • Implementation and activation: Onboard and train new users to ensure successful setup, user activation, and operational integration.
  • Training and enablement: Implement and execute scalable customer success playbooks, workflows, and training resources that drive product adoption across the full segment simultaneously (webinars, email nurture campaigns, knowledge base content, in-app messaging).
  • Proactive account management: Proactively engage customers for 1:1 business review meetings when adoption or renewal risk is detected.
  • Expansion and renewal: Identify growth opportunities and at-risk renewals through aggregate usage patterns and trends. Drive renewals and expansion via low-touch, repeatable motions (self-serve upgrade paths, automated renewal outreach).
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges at the segment level and communicate customer feedback.
  • Automation and scale: Partner with Customer Support and the SVP of Customer Experience to build and maintain self-serve onboarding flows, guides, and automated activation sequences
  • Customer advocacy: Serve as the voice of the customer internally, surfacing insights from aggregate segment data that improve product development and customer experience.
  • Travel: Minimal travel required; role is primarily remote/digital-first, with occasional travel for internal team gatherings.

QUALIFICATIONS
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 3+ years of experience in Customer Support, Customer Success, Account Management, or related customer-facing roles.
  • Experience managing a large portfolio customers preferred but not required
  • Demonstrated success driving retention, customer adoption, and satisfaction
  • Strong written communication and presentation skills, including building email campaigns, in-app messaging, and self-serve content.
  • Strong analytical and problem-solving abilities, with comfort interpreting usage/health-score data across a large account base.
  • Experience with CS or marketing automation platforms preferred
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.

BENEFITS
Healthcare
  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off
  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support
  • Paid parental leave

Professional Development
  • Budget availability for approved professional development courses, certifications, and training

Travel Support
  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings
  • 401(k) plan

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