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Contract Customer Service Jobs in Georgia (NOW HIRING)

GPC - Genuine Parts Company

On-Site CSR

Austell, GA

$14.75 - $20/hr

May adjust non-contract customer pricing to meet the demands of the customer based on competition ... Customer service and communication skills required. Ability to multi-task and time management ...

Genuine Parts Company

On-Site CSR

Austell, GA · On-site

$14.75 - $20/hr

May adjust non-contract customer pricing to meet the demands of the customer based on competition ... Customer service and communication skills required. Ability to multi-task and time management ...

Genuine Parts Company

On-Site CSR

Austell, GA · On-site

$14.75 - $20/hr

May adjust non-contract customer pricing to meet the demands of the customer based on competition ... Customer service and communication skills required. Ability to multi-task and time management ...

Gregory Packaging

Customer Service Representative

Newnan, GA · On-site

$14.50 - $19.75/hr

This role will also provide Bid Support Assistance which is administrative and customer service support to ensure efficient processing of customer requests, bid submissions, contract documentation ...

Openwork, LLC

Customer Service Rep

Norcross, GA

$15 - $20.50/hr

Contract to hire opportunity Click on Apply Now to be considered for this Customer Service Representative job in Norcross or you can visit our website openwork.com to search for other opportunities ...

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All JobsContract Customer Service JobsContract Customer Service Jobs in Georgia

Contract Customer Service information

How does a contract customer service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

What is a contract customer service job?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.
What are the most commonly searched types of Customer Service jobs in Georgia? The most popular types of Customer Service jobs in Georgia are:
What cities in Georgia are hiring for Contract Customer Service jobs? Cities in Georgia with the most Contract Customer Service job openings:
Contract Customer Service jobs near you
Infographic showing various Contract Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Specialist - Professional Environment

Quest Group Executive Search & Staffing Solutions

Duluth, GA • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

The Opportunity: The Contract Customer Care Specialist is responsible for uncovering opportunities in our processes and offering expertise and advice in resolving customer concerns in an accurate and timely manner, identify processes that will create efficiencies in workflow that will increase customer satisfaction. This position will work cross functionally to effectively resolve any service-related issues, while balancing both the needs of the customer and the business. Additionally, you will support service recovery initiatives through three focus areas: research, service, and operations.

OFFERS HYBRID POSSIBILITIES AFTER TRAINING!

Job Duties:

  • Research, analyze and resolve customer issues via multiple work queues (including Social Media sites) in a courteous and timely manner
  • Analyze customer complaints and provide appropriate corrective actions
  • Serve as an liaison between the customer support team, management, and the customer to improve customer service and business productivity
  • Identify opportunities for improvement and work cross functionally to enhance business processes and the work environment
  • Assist in the development, testing, and communication of operational policies and procedures
  • Develop customer service programs and strategies to provide outstanding service
  • Prepare documentation and reports on routine customer correspondence for future reference purposes
  • Assist in training and mentoring peers on improving customer support service

Qualifications:

  • High school diploma
  • 3 - 5 years minimum experience in customer support/contact center or sales support
  • Advanced level computer skills with basic Microsoft programs (Excel, Word, Outlook)
  • Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary
  • Customer focused with the ability to work effectively and professionally with customers
  • Resourceful and effective problem-solving skills with the ability to make decisions with strong attention to detail
  • Strong verbal and written communications skills
  • Ability to work independently in a high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers
  • Team player with strong interpersonal skills possessing the ability to effectively work within the department and across the company
  • Relationship management experience, preferred