Contract Corporate Tech Jobs (NOW HIRING)

Job Summary:
FreshDirect is a technology-powered company reinventing the grocery experience, focused on delivering fresh food directly from the farm to homes. The IT Manager will oversee the lifecycle and support of end-user devices, manage the Corporate Technology Services team, and ensure alignment with corporate IT strategies while enhancing user satisfaction and device performance.
Responsibilities:
• Oversee procurement, deployment, and retirement of end-user devices.
• Develop and enforce device standards, configurations, and policies.
• Manage hardware/software inventory, tracking systems, and forecasting.
• Approve hardware orders, loaners, and replenishment requests.
• Source new technologies to improve efficiency and user experience.
• Lead the CTS desktop support team to resolve hardware/software issues.
• Oversee daily operations of the ServiceDesk ticketing platform, ensuring IT incidents and requests are logged, prioritized, assigned, and resolved efficiently.
• Manage the Tech Bar, where CTS staff provide walk-up, face-to-face support during open hours, promoting visibility and engagement.
• Monitor ticket flow, address stale/aging tickets, and ensure proper escalation.
• Provide first-level guidance and oversight to team members.
• Track device performance and user satisfaction metrics to optimize service delivery.
• Implement endpoint security protocols (antivirus, encryption, patching).
• Ensure compliance with corporate IT policies and regulatory standards.
• Conduct regular audits of device configurations, software licensing, and access controls.
• Manage attendance, scheduling, PTO, and timekeeping for CTS staff.
• Serve as the first point of mediation for staff concerns and escalate as needed.
• Train, mentor, and guide team members to maximize efficiency and productivity.
• Manage resource allocation across projects and daily operations.
• Act as first-line contact for escalations, requests, and business moves.
• Provide recommendations and solutions to meet departmental and organizational needs.
• Maintain visibility with employees through the Tech Bar and proactive engagement with business leaders.
• Oversee vendor relationships, contracts, and service agreements, including but not limited to: Kyocera (printers), Verizon Wireless (mobility), Lenovo, CDW, Liquid Technologies, Best Buy, MMHayes, Meridian, Connections, Insight, Adobe, ThinkCell, RingCentral, PGP Networks.
• Partner with infrastructure, cybersecurity, and application teams to deliver end-to-end solutions.
• Engage in cross-functional communication to share updates and device strategy.
• Represent CTS in stakeholder discussions, ensuring alignment with corporate IT direction.
• Evaluate emerging technologies for device management and workplace productivity
• Recommend and implement automation, self-service, and workflow improvements.
• Drive continuous service enhancements, ensuring IT support remains proactive rather than reactive.
• Plan, manage, and execute CTS-related projects, ensuring milestones and deadlines are met.
• Coordinate staff resources for enterprise initiatives.
• Provide regular reports on ticket metrics, device performance, and CTS project statuses.
• Compose and maintain process documentation, SOPs, and PM deliverables.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field or 7+ years of progressive IT experience, including 3+ years in a managerial role.
• Strong knowledge of Windows, macOS, mobile OS platforms, and MDM tools (e.g., Intune, JAMF).
• Solid understanding of ITIL practices and service desk operations.
• Excellent leadership, communication, and problem-solving skills.
Preferred:
• Certifications such as ITIL, CompTIA A+, Microsoft Certified: Modern Desktop Administrator or equivalent demonstrated expertise.
• Experience in large-scale device rollouts and remote workforce support.
• Demonstrated success in vendor and contract management.
Company:
FreshDirect delivers fresh food to residences and offices. Founded in 1998, the company is headquartered in Bronx, USA, with a team of 1001-5000 employees. The company is currently Late Stage.