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Contract Call Center Outbound Jobs (NOW HIRING)

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

Momentum Solar

Outbound Call Center Representative- TX

$18 - $25/hr

As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other ...

Momentum Solar

Outbound Call Center Representative- PA

$18 - $25/hr

As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other ...

Momentum Solar

Outbound Call Center Representative- FL

$18 - $25/hr

As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other ...

Momentum Solar

Outbound Call Center Representative- NC

$18 - $25/hr

As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other ...

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Contract Call Center Outbound information

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How much do contract call center outbound jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for contract call center outbound in the United States is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.36 per hour, depending on experience, location, and employer.

What is the difference between Contract Call Center Outbound vs Customer Service Representative?

AspectContract Call Center OutboundCustomer Service Representative
Primary RoleMaking outbound calls to promote products, gather feedback, or generate leadsHandling inbound customer inquiries, providing support, and resolving issues
Work EnvironmentCall centers, often temporary or project-basedOffice or remote customer support settings
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, empathy
Common CertificationsNone typically required, but sales or communication training helpfulCustomer service certifications beneficial

Contract Call Center Outbound roles focus on proactive outbound calls for sales or marketing, while Customer Service Representatives handle inbound inquiries and support. Both roles require strong communication skills but differ in daily tasks and work environment.

What cities are hiring for Contract Call Center Outbound jobs?

Cities with the most Contract Call Center Outbound job openings:

What are the most commonly searched types of Call Center Outbound jobs?

The most popular types of Call Center Outbound jobs are:

What states have the most Contract Call Center Outbound jobs?

States with the most job openings for Contract Call Center Outbound jobs include:

Contract Call Center Outbound jobs near you

Outbound Call Center Sales Manager

ARS

Springfield, VA

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

ARS-Rescue Rooter

Pay: $120,000 – $140,000 per year
Bonus: Eligible to participate in the Annual Corporate Bonus Plan
Location: Springfield, VA

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12–20 outbound representatives responsible for converting warm customer leads into scheduled appointments and revenue opportunities.

This is a high-volume, performance-driven call center operation—not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results.

What We Offer
  • Competitive base salary plus annual corporate bonus opportunity
  • Weekly pay via direct deposit
  • Insurance available after 31 days, including low-cost medical plans
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • 13 days PTO plus 8 paid holidays
  • Company-paid life insurance
  • Career advancement opportunities within a national service organization
  • Strong leadership support and established infrastructure

What You’ll Do
  • Lead, develop, and manage an outbound call center sales team of approximately 12–20 representatives
  • Drive high-volume outbound dialing to warm leads, including unsold opportunities, previous customers, aged leads, and other qualified customer lists
  • Establish clear expectations for dialing activity, contact rates, conversion rates, appointments booked, revenue generated, and overall sales productivity
  • Coach representatives on phone sales techniques, objection handling, urgency creation, value positioning, and closing for the appointment
  • Monitor live and recorded calls and provide timely, actionable coaching
  • Use call center reporting, CRM data, and performance dashboards to identify trends and improve results
  • Develop outbound calling strategies, lead segmentation, follow-up cadences, and targeted sales campaigns
  • Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching
  • Manage scheduling and staffing to maximize lead coverage, contact rates, and productivity
  • Recruit, train, onboard, and develop new outbound sales representatives
  • Partner with sales and operations leadership to align outbound campaigns with capacity and revenue goals
  • Build a competitive, energetic, and accountable sales culture focused on measurable results
  • Continuously improve scripts, workflows, dialing strategies, and call center processes

  • Required experience managing a high-volume outbound call center or outbound phone-sales team
  • Proven success leading representatives responsible for outbound dialing, warm-lead conversion, appointment setting, or telephone sales
  • Strong understanding of call center performance metrics, including dialing activity, contact rate, conversion rate, appointments set, show rate, and revenue
  • Experience using call monitoring, scorecards, reporting, and performance data to coach and improve results
  • Demonstrated ability to develop sales representatives and hold teams accountable to daily and monthly goals
  • Experience creating or improving outbound scripts, lead follow-up strategies, and dialing campaigns
  • Strong leadership, communication, organizational, and problem-solving skills
  • Comfortable working in a fast-paced, metric-driven, and highly accountable sales environment
  • Proficiency with CRM systems, call center platforms, dialers, and reporting tools
  • Residential home services, appointment-setting, rehash, or lead-conversion experience is preferred

This is an opportunity to lead and grow a highly visible outbound sales operation with strong earning potential, executive-level exposure, and the support of a nationally recognized organization.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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