Continuity Manager Jobs in Texas (NOW HIRING)

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are seeking a Operational Resilience & Business Continuity. The Operational Resilience & Business Continuity plays a critical role in ensuring the bank’s ability to maintain essential operations during disruptions. This position supports the development, implementation, and continuous improvement of the Business Continuity Management (BCM) program across global operations. This role collaborates with business units, technology teams, and third-party providers to ensure resilience strategies meet regulatory requirements and align with organizational objectives. This role will report to the Business Continuity Director. The successful candidate will have strong project management and hands-on operational resilience expertise to support, implement, test, and continuously improve business continuity (BC) capabilities that support a growing global bank. Supports the Bank's Operational Resilience Program through identification and maintenance of Important Business Services (IBS), dependency mapping, resilience assessments, and scenario testing to ensure the delivery of critical services within established impact tolerances. Ensures regulatory compliance, resilience of core banking business processes, and effective recovery from outages, cyber events, and site-level disruptions. 
The Operational Resilience & Business Continuity is expected to act as a key contributor in the bank’s operational resilience framework. The role requires collaboration with global stakeholders, timely execution of BC testing cycles, and maintaining a proactive approach to identifying and addressing resilience gaps. The role should ensure that business continuity plans remain aligned with evolving business needs, regulatory expectations, and emerging risks.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.

• Conduct Business Impact Analyses (BIA) to identify critical processes, applications, technology infrastructure, third-party dependencies, recovery priorities, and operational resilience impacts.
• Conduct business continuity and operational resilience risk assessments to identify emerging threats, control gaps, single points of failure, and resiliency improvement opportunities.
• Support identification and maintenance of Important Business Services (IBS), critical operations, and associated dependency mapping across business processes, technology assets, facilities, personnel, and third-party providers.
• Develop, maintain, and update Business Continuity Plans (BCPs) and Disaster Recovery Plans (DRPs) for business units and technology platforms.
• Coordinate and execute BC/DR testing and resilience exercises including tabletop, functional, simulation, cyber recovery, and enterprise-wide exercises. Document results, lessons learned, corrective actions, and remediation activities.
• Support severe-but-plausible scenario testing and operational resilience assessments to evaluate the Bank's ability to deliver critical services during disruptive events.
• Monitor emerging risks, regulatory changes, and industry best practices to enhance resilience.
• Collaborate with IT and Cybersecurity teams to ensure alignment between business continuity and technology recovery strategies.
• Maintain audit-ready documentation and support internal audits, regulatory examinations, issue remediation, management action plans, and examiner requests.
• Support the annual review and maintenance of Business Continuity Management policies, standards, procedures, governance documentation, and program artifacts to ensure alignment with regulatory expectations and industry best practices.
• Prepare BCM and Operational Resilience metrics, Key Risk Indicators (KRIs), testing results, and remediation status reports for senior management committees and executive governance forums.
• Support preparation of materials for Risk Committees, executive governance forums, and Board reporting related to Business Continuity and Operational Resilience program effectiveness.
• Coordinate crisis management team activations, facilitate incident command activities, support executive communications, conduct post-incident reviews, and track corrective actions during disruptive events.
• Assist in incident and crisis response activities, providing guidance during actual disruptions and ensuring timely recovery.
• Track and report BCM metrics, test results, and remediation activities to management and stakeholders.
• Support vendor resilience assessments, evaluate vendor recovery capabilities, review testing evidence, assess concentration risk, and integrate critical third-party dependencies into enterprise recovery and resilience strategies.
• Be available to work second and third shifts as needed to support critical projects and testing
• Perform other duties as assigned

Skills and Experience

• Excellent communication and stakeholder management produces clear runbooks, playbooks, and audit-ready artifacts; communicates status, risks, and impacts to technical teams and management.
• Strong understanding of FFIEC Business Continuity Management Handbook, OCC Heightened Standards, Federal Reserve expectations, HKMA, NFRA, and operational resilience regulatory guidance.
• Vendor and third-party dependency management, assesses and tests recovery capabilities of critical service providers (core processors, payment networks) and integrates them into bank-wide exercises
• Security-conscious mindset and coordination with Cyber/IR
• Experience executing and documenting BC, DR tests, supports tabletop exercises through full-scale exercises, captures evidence, tracks issues to closure, and produces metrics and reporting
• A willingness to support after-hours testing and on-call rotation, BC events and exercises often occur outside business hours; flexibility is required to meet regulatory and business needs.
• Familiarity with third-party risk management and vendor resilience assessments.
• Ability to establish and challenge recovery objectives, recovery time objectives (RTO), recovery point objectives (RPO), recovery capacity requirements, impact tolerances, and resilience strategies.
• Experience evaluating and challenging business recovery strategies, alternate processing arrangements, staffing recovery models, and technology recovery solutions to ensure alignment with recovery objectives and operational resilience requirements.
• Experience supporting regulatory examinations, audit reviews, issue remediation programs, and management responses.
• Experience developing executive-level dashboards, governance reporting, and Key Risk Indicator (KRI) reporting.
• Facilitate training sessions on business continuity, crisis management, and emergency action plans (e.g., fire evacuation, shelter-in-place).
• Maintain and update BCM tools and applications (e.g., Castellan, Riskonnect, AlertMedia).

Skills and Competencies

• Self-starter requiring minimal supervision with a sense of urgency
• Strong written and verbal communications
• Proficiency in Excel, PowerPoint and other Microsoft applications
• Analytical and problem-solving mindset
• Demonstrated strategic and tactical thinking, along with decision-making skills and business acumen
• Familiarity with BCM platforms (Castellan, Riskonnect, Alert Media, etc.)
• Knowledge of incident response systems (ServiceNow, Jira Service Management).
• Understanding risk assessment methodologies and regulatory frameworks (FFIEC, OCC, HKMA, NFRA).
• Strong organizational and documentation skills; ability to produce audit-ready artifacts.
• Effective communication and presentation skills for training and stakeholder engagement.
• Ability to work flexible hours during global testing or disruptive events.
• Strong understanding of Operational Resilience concepts including Important Business Services, dependency mapping, impact tolerances, and scenario testing.
• Ability to influence stakeholders across business, technology, cyber security, facilities, risk management, and third-party risk functions without direct authority.

• Minimum 7–10 years of experience in Business Continuity, Operational Resilience, Disaster Recovery, or related resilience functions within financial services.
• Minimum 5 years supporting BCM, Operational Resilience, Technology Resilience, Risk Management, or Regulatory Compliance functions within a regulated financial institution; large regional, super-regional, or global banking experience preferred.
• Bachelor's degree in business administration, information assurance or related technical field

Preferred Certifications

• CBCP,MBCI, CISA, CRISC, ITIL Foundation, DRII, BCI, CBDP or other relevant certifications
• PMP, Project Management Certifications

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.