Contextual Inquiry Jobs (NOW HIRING)

LOCATION: Hybrid - 8 days a month in the office (see eligible office locations on the posting)

OVERVIEW

As part of the product management leadership team, the Lead Technology Product Manager is responsible for overall product lifecycle management for the product components that are shared across the portfolio solutions in Clinical Surveillance and Compliance (CSC).

The Lead Technology Product Manager executes broad market research and conducts contextual inquiry with key customers to develop the strategic vision and supporting product roadmap for the shared products that are integrated into the Surveillance portfolio - the learning management system that supports product training and clinical education, the analytics product that delivers reporting for all products, and shared product infrastructure components like user management. The Lead Technology Product Manager stays current on market trends and business drivers for shared services and has a deep understanding of the business needs of customers. The Lead Technology Product Manager maintains a detailed rolling 12-month roadmap for existing products supported by investment business cases as defined in the product management process.

The Lead Technology Product Manager conducts competitive analysis and partners with the portfolio product managers, product strategy and product management leadership to direct market research to inform product direction and investment strategy. The Lead Technology Product Manager partners with business analysts and user-experience designers to translate customer needs into detailed specifications, and with the technology delivery teams to ensure the final product meets customer needs and is differentiated in the market. The Lead Technology Product Manager leads the entire lifecycle of the product, working closely with development teams from product initiation to delivery through enhancements to adapt to customer needs and through eventual product retirement.

The Lead Technology Product Manager works with the Director of Product and Portfolio Strategy to envision and propose new products for existing markets or the entry to adjacent or new markets. The Lead Technology Product Manager may participate in due diligence activities for acquisitions in the Surveillance portfolio. The Lead Technology Product Manager leads the launch of new products and of major product enhancements by directing a cross-functional team including product marketing, sales enablement, customer success, operations, sales and finance to build detailed launch plans and execute to meet key dates. Lead Technology Product Manager partners with Product Marketing to establish marketing programs including identification of key market segments, input on product positioning, key value messaging and packaging and pricing.

RESPONSIBILITIES

• Execute the essential responsibilities of managing the lifecycle for shared solutions across CSC's portfolio of products. Mentor and develop members of the team to drive employee engagement and minimize voluntary turnover.
• Ensure product analysts and user experience designers maintain the product backlog in priority order, articulate product feature requirements clearly and following good design principles and monitor product development to ensure work is being undertaken in priority order and completed according to customer commitments.
• Manage the product management life cycle. Employ best practices to execute voice of customer and contextual inquiry interviews to identify high value product enhancements, monitor investment ROI and product profitability, and manage through product retirement when necessary.
• Develop and communicate product strategy to align with business objectives. Conduct market assessments, using third-party research firms when possible, to inform product roadmap. Assess potential roadmap items against business value by developing detailed business cases to determine ROI and present to gain capital investment approval following existing product investment governance processes.
• Develop, prioritize, and maintain rolling 12-month detailed roadmap and 3-year vision for product roadmaps to ensure maximum business value is delivered through time.
• Collaborate with product analysts and designers to assess required product functionality and create compelling UX design for product enhancements
• Collaborate with Operations, Client Service, and Sales to ensure new product features consider the needs of internal stakeholders as well as customers and prospects. Actively plan for feature adoption by existing customers by ensuring migration and support needs are considered in product design.
• Actively seek input of market facing teams for new product ideas, product feature enhancement needs and opportunities to improve customer satisfaction.
• Working in an Agile development method, partner with product development and product analysts to deconstruct product requirements into stories, establish acceptance criteria and design user acceptance testing to ensure final product meets the design.

QUALIFICATIONS

Education: A Bachelor of Science (BS), or Bachelor of Arts degree (BA), or equivalent.

Experience:

• At least 5 years of direct product management experience
• At least 5 years of experience managing the product lifecycle, developing and maintaining the roadmap, creating the business case for new development, and defining a prioritized backlog for product development
• Experience leading VOC interviews, user group forums, trade show presentations and other direct customer engagement
• Direct experience in health IT, in an acute care hospital clinical setting, or with a payer or pharmacy benefits manager
• Experience working with clinical subject matter experts to solicit product requirements
• Experience developing product strategy and presenting new ideas to executive audiences and all levels of internal stakeholders
• Experience with Agile software development process, including experience decomposing product features into small units of work with requirements detailed as acceptance criteria and daily close interaction with product analysts
• Experience with requirements management and project management required to deliver complex projects
• Background and/or education in the healthcare industry with specific knowledge of hospital information technology preferred.

Other Knowledge, Skills, Abilities or Certifications:

• Demonstrated written and verbal communication skills
• Demonstrated ability to understand complex systems with multiple data interfaces and external partner relationships
• Self-motivated and able to make data-driven decisions to ensure the overall success of the product by prioritizing customer needs that will create the highest market value and customer satisfaction
• Desire to work collaboratively as part of a high performing team with aggressive goals
• Ability to be flexible and adjust quickly to changes in priority or customer needs

TRAVEL: Travel will be periodic and generally for customer meetings, internal meetings, trade shows or customer events.

#lI-Hybrid

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.