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Angarai

Human Centered Design Strategist

College Park, MD · On-site

$120K - $155K/yr

Be flexible to work outside standard hours when needed (including weekends or holidays ... Contextual inquiry * Usability testing * Insight synthesis * Expertise in service design methods ...

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Human-Centered Design (HCD) Strategist

Human-Centered Design (HCD) Strategist

First Soft Solutions

Baltimore, MD • On-site

$120K - $156K/yr

Full-time

Posted yesterday

Job description

Position Overview
We are seeking a Senior Human-Centered Design (HCD) Strategist to support a high-impact Medicaid transformation initiative. This role will serve as a Subject Matter Expert (SME) driving a human-centered, outcome-focused approach to improving Medicaid eligibility, enrollment, and renewal experiences.
The ideal candidate will work across policy, operations, and technology teams to design solutions that are accessible, equitable, and scalable, ensuring that systems and services meet the real needs of beneficiaries and frontline staff.
Key Responsibilities
  • Serve as the Senior HCD Strategist on a Medicaid outcome-focused pilot team
  • Lead human-centered design initiatives across eligibility, enrollment, and renewal lifecycle
  • Conduct qualitative user research (interviews, usability testing, contextual inquiry)
  • Identify pain points and translate insights into:
    • Journey maps
    • Service blueprints
    • Prototypes
    • Design recommendations
  • Ensure solutions meet accessibility standards (Section 508, WCAG) and promote equity
  • Collaborate with policy makers, IT teams, program staff, and stakeholders
  • Present findings and recommendations to executive leadership in decision-ready formats
  • Support design system development and adoption across the organization
  • Translate HCD insights into technical requirements, user stories, and acceptance criteria
  • Drive cross-functional collaboration between business, operations, and engineering teams
  • Ensure compliance with state and federal regulations
  • Lead HCD capability building, mentoring teams and embedding best practices
  • Support implementation of service and system improvements
  • Adhere to PMO, security, and change management processes
  • Be flexible to support off-hours or weekend work if required
Required Qualifications
  • Bachelor's degree in Design, HCI, Computer Science, Engineering, Public Policy, Public Health, or related field
  • 7+ years of experience in:
    • Human-Centered Design
    • UX Strategy
    • Service Design or related roles
  • At least 3+ years in regulated environments (Government, Healthcare, Financial Services)
  • Strong experience designing digital products and services
  • Expertise in:
    • User research (interviews, usability testing, synthesis)
    • Service design (journey mapping, blueprinting, prototyping)
  • Proven ability to work in cross-functional environments (policy, IT, operations)
  • Experience translating between technical and non-technical stakeholders
  • Knowledge of accessibility standards (Section 508, WCAG)
  • Strong communication skills with ability to present to executives and stakeholders
  • Experience working in complex, multi-stakeholder environments
  • Ability to deliver outcomes under regulatory and operational constraints
Preferred Qualifications
  • Experience with Medicaid, CHIP, SNAP, TANF, or similar programs
  • Prior work with:
    • State agencies
    • Health insurance marketplaces
    • Public health organizations
  • Knowledge of CMS regulations and government compliance frameworks
  • Experience in Agile / modernization programs
  • Familiarity with design systems and component libraries
  • Experience designing:
    • AI-assisted workflows
    • Conversational interfaces
    • Self-service platforms
  • Experience with plain language and content design for public services
  • Background in training, mentoring, or leading HCD practices
  • Relevant certifications (e.g., NN/g, IDEO, LUMA, CUA)
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About First Soft Solutions

Sourced by ZipRecruiter

First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006

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