Content Operations Jobs in Kentucky (NOW HIRING)

Mylan Inc. Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases. We have been included on number of award lists that demonstrate the impact we are making. Every day, we rise to the challenge to make a difference and here’s how the Senior Director, Global Commercial Content Ecosystem role will make an impact:

1. Enterprise Content Operations Strategy & Vision

Create, define and own the enterprise strategy and vision for the upstream content ecosystem (MLR, DAM, CAT, and integrations) Develop infrastructure that ensure platforms collectively enable:

• Modular content reuse and scalability
• Accelerated speed-to-market
• Regulatory compliance and audit readiness
• Seamless, user-centric experiences

Establish DAM as the single source of truth and ensure ecosystem-wide alignment with end users Partner with senior leadership and cross functional partners to align platform strategy with broader digital, marketing, and business objectives

Roadmap Ownership & Value Realization

Develop and own commercial roadmap for continuous improvement Balance strategic transformation with operational priorities Define and track enterprise KPIs, including:

• Adoption and engagement
• Cycle time reduction (e.g., MLR review timelines)
• Content reuse and efficiency gains
• Reduction in manual processes and duplication
• Identify and prioritize innovation opportunities to meet commercial needs (e.g., AI-enabled workflows, automation, intelligent metadata)

Balance strategic transformation with operational priorities Define and track enterprise KPIs, including: Adoption and engagement Cycle time reduction (e.g., MLR review timelines) Content reuse and efficiency gains Reduction in manual processes and duplication Identify and prioritize innovation opportunities to meet commercial needs (e.g., AI-enabled workflows, automation, intelligent metadata)

Governance, Compliance & Operating Model

Establish and enforce enterprise governance frameworks across platforms, including:

• Role-based capabilities and permissions
• Workflow standardization and controls
• Metadata and taxonomy discipline

Ensure platforms embed compliance by design, minimizing reliance on manual processes Partner with Legal, Regulatory, and Compliance stakeholders to ensure alignment with evolving requirements

Financial Stewardship & Investment Strategy

Manage the multi-year content ecosystem investment portfolio and roadmap for business requirements. Develop business cases and value realization strategies for platform enhancements and transformation initiatives. Prioritize investments based on business value, risk reduction, compliance requirements, and strategic objectives. Ensure realization of financial and operational benefits across the content ecosystem.

Governance, Platform Adoption & Continuous Improvement

Maintain accountability for end-to-end platform performance across the ecosystem from business perspective Monitor:

• System adoption and utilization
• Workflow efficiency and bottlenecks
• Metadata quality and integrity

Lead a structured continuous improvement program, driving:

• Platform enhancements
• Process optimization
• Integration maturity

Translate insights into actionable improvements that deliver measurable business value Chair the enterprise content governance council and establish decision-making frameworks across stakeholders. Serve as the final business escalation point for content ecosystem strategy, prioritization, and operating model decisions. Present strategic recommendations, roadmap decisions, and performance metrics to executive leadership.

Vendor and IT Partnership

Serve as the primary business stakeholder representing content operations requirements and priorities Partner with IT to ensure:

• Scalable, secure, and stable platform architecture
• Effective translation of business requirements
• Timely delivery of releases and enhancements

Drive accountability across internal and external partners for performance and outcomes

Team Leadership & Organizational Enablement

Lead and develop a team of business process owners and/or operational specialists Provide strategic direction and prioritization, while delegating executional responsibilities Build organizational capability in:

• Platform utilization
• Content operations best practices
• Change management and adoption

Champion a product mindset across the team and broader organization

Metadata & Ecosystem Alignment

Ensure alignment of platforms with enterprise metadata and taxonomy frameworks Oversee the integrity and flow of content and metadata across systems Enable robust reporting and analytics through structured, governed data Partner with IT team to evolve the content data model and integration strategy

Minimum Qualifications

Bachelor’s degree required. Advanced degree (equivalent) preferred. 12+ years of experience in content operations, business process, or digital content ecosystems However, a combination of experience and/or education will be taken into Demonstrated leadership experience managing teams and enterprise platforms Deep experience with DAM, MLR, and/or content lifecycle platforms (e.g., Veeva, Aprimo) Strong experience in regulated environments (pharma preferred) Proven ability to operate at both strategic and operational levels Experience driving cross-functional alignment in complex, global organizations Strong partnership with IT platform owners Strategic leadership with strong business and digital acumen Enterprise product mindset and value-driven decision making Executive stakeholder engagement and influencing skills Strong understanding of content lifecycle, governance, and compliance Data-driven and analytical approach to performance management Ability to lead through complexity and drive organizational change Travel internationally (approx. 20%) Proficiency in speaking, comprehending, reading and writing English is required.

Exact compensation may vary based on skills, experience, and location. The salary range for this position is: $151,000 - $314,000.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

#LI-Remote

Viatris est une entreprise mondiale de services de santé créée en 2020 par la combinaison de Mylan et Upjohn, une division héritée de Pfizer. En intégrant les atouts de ces deux entreprises, y compris notre main-d’œuvre mondiale d’environ 45 000 personnes, nous visons à offrir un accès accru à des médicaments abordables et de qualité pour les patients du monde entier, indépendamment de la géographie ou des circonstances. Nous croyons aux services de santé comme ils devraient l’être, permettant aux personnes du monde entier de vivre plus sainement à chaque étape de la vie. Et parce que nous croyons fermement qu’un meilleur accès aux soins conduit à une meilleure santé, nous réunissons des compétences scientifiques et logistiques d’excellence, ainsi que des expertises commerciales éprouvées pour fournir des médicaments de qualité aux patients, où et quand ils en ont besoin.