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How much do contactus llc jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for contactus llc in the United States is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Representative at Contactus LLC, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic data entry is important. Patience, active listening, and a positive attitude help you excel in handling customer inquiries and resolving issues efficiently. These skills ensure customer satisfaction, support company reputation, and enable effective service in a fast-paced environment.

What is the difference between Contactus Llc vs Customer Service Representative?

AspectContactus LlcCustomer Service Representative
CredentialsVaries by client, often no formal certification requiredHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentOffice, remote, or call center settingsCall centers, retail, or office environments
Industry UsageUsed by companies for customer engagement and supportCommon job title across many industries for customer support roles

Contactus Llc typically refers to a company providing customer contact services, while a Customer Service Representative is an individual role within various organizations. The main difference lies in the fact that Contactus Llc is a business entity, whereas a Customer Service Representative is a job position often employed by companies like Contactus Llc to handle customer interactions.

What are some common challenges faced by customer service representatives at Contactus LLC, and how are they supported in overcoming them?

Customer service representatives at Contactus LLC often encounter challenges such as managing high call volumes, handling difficult customer interactions, and quickly adapting to new technologies and processes. The company typically supports its team through comprehensive training programs, access to knowledge bases, and ongoing coaching from supervisors. Additionally, representatives often work in a collaborative environment where team members share best practices and support each other, which helps reduce stress and improve problem-solving skills.

What is Contactus LLC?

Contactus LLC is a business process outsourcing (BPO) company that specializes in providing customer service solutions for various industries, including retail, healthcare, utilities, and more. They offer services such as contact center support, customer care, technical support, and back-office processing. Contactus LLC works with businesses to improve customer satisfaction and streamline operations through tailored support services.
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Contactus Llc jobs near you
Infographic showing various Contactus Llc job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,282 per year, or $21.3 per hour.
Customer Support Agent (Onsite PA)

Customer Support Agent (Onsite PA)

Contactus LLC

Grindstone, PA • On-site

$16.75 - $22.25/hr

Full-time

Posted 22 days ago

Job description

???????? Help people pay smarter for their prescriptions!
???? Location
Onsite: 111 Roberts Rd, Suite 400 · Grindstone, PA 15442
???? Training & schedule
Training start date: June 15, 2026
Training hours: Monday–Friday, 9:00 a.m. – 5:30 p.m. EST (subject to change)
Schedule flexibility preferred: Post-training schedules may include evening and weekend shifts.
Customer support agent

Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable.

???? What we do

Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new program!

  • Fully compliant program support
  • Ledger-based accounting to track participant activity
  • Seamless system integrations
  • Omnichannel participant support
  • Easy opt-in/opt-out enrollment

And you get to be the friendly voice that makes it all make sense.

???? What you'll be doing

As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with:

  • Elections and enrollment
  • Payment processing questions
  • General prescription payment plan support
  • Online account assistance
  • Updating member information
???? Who we're looking for
  • Friendly, confident, and professional on the phone
  • Goal-driven and detail-oriented
  • Comfortable multitasking (talking + typing = no problem!)
  • Able to follow client and company guidelines precisely
  • Familiar with HIPAA (nice to have, not required — we'll train!)
  • Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus
  • Available for evening and weekend shifts post-training
???? Experience that transfers well

We love candidates with backgrounds in:

  • Contact centers
  • Healthcare
  • Hospitality
  • Retail
  • Food service

If you've ever handled customers under pressure — you're already ahead!

???? Preferred qualifications
  • Type at least 20 WPM
  • Communicate clearly and confidently
  • Think on your feet and stay calm under pressure
  • Bring positive energy and a problem-solving mindset
  • Bilingual or multilingual proficiency is a PLUS
  • Flexibility to work evenings and weekends as scheduled
⭐ How to succeed in this role
  • Clear communication and accurate account notes
  • Proper caller verification before discussing details
  • A helpful, patient, and solutions-focused approach
  • Consistent adherence to HIPAA and call standards
???? Why you'll love it here

You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience — all while sharpening your customer service skills.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.


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