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Contact Centre Associate Jobs (NOW HIRING)

Brownhealth

Call Center Contact Supervisor

Providence, RI · On-site

$50K - $83K/yr

Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the ...

University of Miami

Core Summary Contact Center Associate 3 serves as Team Lead providing assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist supervisor ...

University of Miami

NY · On-site

Core Summary Contact Center Associate 3 serves as Team Lead providing assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist supervisor ...

Fortrea

$27 - $35/hr

Medical Contact Center Associate I, US Remote Based Fortrea is hiring for a remote based Medical Contact Center Associate I to respond to medical information queries and product quality complaints ...

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As of Sep 11, 2026, the average hourly pay for contact centre associate in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various Contact Centre Associate job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $45,538 per year, or $21.9 per hour.

Call Center Contact Supervisor

Providence, RI • On-site

Brown University Health
Hospitals
Learn more about Brown University Healthexternal

$50K - $83K/yr

Full-time

Re-posted 21 days ago

Brown University Health rating

6.7

Company rating: 6.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

SUMMARY Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES Interviews, hires, assigns, trains, and evaluates staff.

Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports, and performance for quality and performance improvement. Maintain a procedure manual to define the Contact Center and the Contact Center associates' responsibilities.

Recommend and draft new or revise policies and procedures as needed. Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly, and accessible.

Respond to and resolve customer (internal and external) complaints about Contact Center services. Monitor expenses against budget; prepare payroll; order supplies. Perform duties of a Contact Center associate when necessary.

Maintain quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Provide a positive work environment. Provide support and positive feedback.

Must be flexible. Perform other related duties as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Equivalent to a High School Diploma EXPERIENCE: Minimum 5 years of experience in a Contact/Call Center Environment.

Supervisory experience preferred. Excellent communications/language skills. Computer Skill Level: Proficient.

SUPERVISORY RESPONSIBILITY: Supervises up to 30 FTEs. PAY RANGE $50,523.20 - $83,345.60 LOCATION The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 WORK TYPE 8:30am - 5:00pm M-F WORK SHIFT Day DAILY HOURS 8 hours DRIVING REQUIRED No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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