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Contact Centre Associate Jobs in Quebec (NOW HIRING)

RHODE ISLAND PARENT INFORMATION NETWORK

CA$20 - CA$22/hr

The Consumer Resource Specialist also serves as an intermediary and first point of contact ... High school diploma/GED required, Associates Degree or bachelor's degree in Human Services ...

Walmart

CA$20.35/hr

Serves as a first point of contact for open door concerns and provides guidance to associates on ... Communicates benefits re enrolment activities and directs associates to the Walmart Benefits Centre ...

DoP

We are expanding our pediatric health and research center with a brand‑new ... contact the Department of Pediatric Associates; all accommodation information will be kept ...

Centurion Health

$35 - $43/hr

... Center located in Saint Joseph, Missouri . The Chronic Care Registered Nurse (RN) is responsible ... Associates Degree required * Chronic Care experience preferred * Must be actively certified in ...

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Contact Centre Associate information

What cities in Quebec are hiring for Contact Centre Associate jobs?

Cities in Quebec with the most Contact Centre Associate job openings:

Infographic showing various Contact Centre Associate job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Associate Manager, Claims

Montreal, QC • On-site

The Canada Life Assurance Company
Insurance Services • 10K+ employees
Learn more about The Canada Life Assurance Companyexternal

CA$71K - CA$119K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 17 days ago

Job description

Permanent Full Time 

-

As an Associate Manager within Health & Dental Claims Operations, you will play a critical leadership role in delivering an exceptional claim experience for our plan members while supporting a high-performing and engaged team. You will lead Team Performance Leaders and/or operational teams, ensuring service commitments, quality standards, productivity targets, and employee engagement objectives are consistently achieved.

This role requires a collaborative, results-oriented leader who can balance operational excellence with employee development, coaching, and continuous improvement initiatives. You will work closely with leaders across Health & Dental Operations to identify opportunities, solve complex business challenges, and drive sustainable performance outcomes.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Montreal, Regina and Winnipeg. 

What you will do

Leadership & People Development
  • Lead, coach, and develop Team Performance Leaders and operational employees.
  • Foster a culture of accountability, engagement, inclusion, and continuous improvement.
  • Conduct regular performance discussions, career development conversations, and coaching activities.
  • Support talent management, succession planning, and employee recognition initiatives.
  • Effectively manage attendance, performance concerns, and employee relations matters.
Operational Excellence
  • Deliver operational results across service, quality, productivity, and plan member experience metrics.
  • Monitor workflow inventories and resource allocation to ensure service objectives are met.
  • Analyze performance trends and identify opportunities to improve efficiency and effectiveness.
  • Support the implementation of operational strategies and business initiatives.
  • Lead and participate in productivity improvement projects and process optimization efforts.
Business Partnership & Collaboration
  • Partner with leaders across Claims, Contact Centre, Training, Quality, Plan Member Services, and Technology teams.
  • Manage escalated plan member, provider, and business partner concerns.
  • Support change management initiatives, technology enhancements, and process updates.
  • Collaborate across departments to remove barriers and improve end-to-end claim processing outcomes.
Governance & Risk Management
  • Ensure claims are adjudicated in accordance with policy provisions, administrative guidelines, and operational procedures.
  • Maintain a strong focus on compliance, risk management, and quality assurance.
  • Identify trends, risks, and opportunities through operational data and reporting.
  • Promote consistent application of policies and business practices.
  What You Bring Required Qualifications
  • Post-secondary education or equivalent combination of education and experience.
  • Minimum 5 years of leadership experience in an operations environment, preferrably involving Health & Dental claims
  • Demonstrated ability to lead teams through change and deliver results in a fast-paced environment.
  • Proven experience coaching and developing employees and leaders.
  • Strong analytical and problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Ability to build relationships and influence across multiple levels of the organization.
  • Experience leading large, geographically dispersed teams.
  • Lean, Continuous Improvement, or Operational Excellence experience.
  • Advanced proficiency in Microsoft Office Suite and operational reporting tools.
  • Experience interpreting operational metrics and translating insights into action plans.
  • Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. 
 

-The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We're committed to supporting our employees through every stage of their career. Here's what you can expect as a full-time or part-time permanent team member: 

  • Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement. 
  • Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 
  • Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
  • Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options. 
  • Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
  • Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid 

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