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Contact Centre Associate Jobs in Quebec (NOW HIRING)

Ardene

IT Store Support Technician

Laval, QC · On-site

Providing IT support, as a first point of contact for store employees; * Receiving and responding ... Providing store associates with basic troubleshooting guidance and training on store technology ...

Bell Canada

CA$18 - CA$26/hr

Be at the centre of helping customers find the right devices, technologies and plans for their ... contact us. Created: Canada, QC, Quebec City Bell, one of Canada's Top 100 Employers.

DoP

And we are expanding our pediatric health and research centre with a brand‑new ... contact the Department of Pediatric Associates at DPAHR@cheo.on.ca. All information received in ...

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Infographic showing various Contact Centre Associate job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Release Manager - Dead By Daylight | Responsable du Deploiement - Dead By Daylight

Montreal, QC • On-site

Behaviour Interactive
See more jobs at Behaviour Interactiveexternal

Full-time

Posted 28 days ago

Job description

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We're a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK-North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Are you ready to help bring one of the world's most iconic live service horror games to millions of players? We're currently seeking a Release Manager to join the Dead by Daylight team.
As a Release Manager, you will play a critical role in coordinating the certification and release process for Dead by Daylight across multiple platforms. Working closely with Producers, Associate Producers, Marketing, Brand, Live Operations, and external first-party partners, you will ensure that submissions are delivered on time and meet platform requirements. You will help drive submission planning, certification activities, stakeholder communication, and process improvements while maintaining a high level of accuracy and organization in a fast-paced live service environment.
In this role you will :
  • Coordinate the submission and certification process for chapters, DLCs, game updates, and other content releases across multiple platforms, ensuring all requirements and deadlines are met.
  • Partner closely with Producers and Associate Producers to create release plans, track milestones, manage risks, and communicate release status to stakeholders.
  • Act as the primary point of contact with first-party partners for submission-related topics, managing communications and helping resolve certification issues when needed.
  • Oversee platform-specific deliverables, submission requirements, and release documentation while maintaining clear visibility on release readiness.
  • Collaborate with Producers, Associate Producers, Marketing, Brand, Live Operations, to support release planning, chapter and DLCs launches, pricing, regional availability, and launch activities.
  • Contribute to the creation, documentation, and continuous improvement of release management processes and best practices.
What we're looking for:
  • 5+ years of experience in Release Management, Production, Project Coordination, Live Operations, or a related role within the video game or software industry.
  • Experience supporting software, game, DLC, or content releases through structured delivery and certification processes; experience shipping a game is strongly preferred.
  • Knowledge of first-party platforms and submission tools such as Steamworks, Microsoft Partner Center, PlayStation DevNet/FQAWeb, Nintendo portals, or Epic Online Services.
  • Experience working with collaboration and project management tools such as Jira, Confluence, Azure DevOps, SharePoint, Miro, and Microsoft 365.
  • Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously in a fast-paced live service environment.
  • Strong communication and stakeholder management skills, with the ability to collaborate effectively with internal teams and external partners.
Dans ce role tu devras :
  • Coordonner le processus de soumission et de certification des chapitres, DLC, mises a jour de jeu et autres lancements de contenu sur plusieurs plateformes, en veillant au respect de toutes les exigences et echeances ;
  • Collaborer etroitement avec les producteurtrices et producteurtrices associees afin d'elaborer les plans de lancement, suivre les jalons, gerer les risques et communiquer l'etat d'avancement des sorties aux parties prenantes ;
  • Agir comme principale point de contact aupres des partenaires plateformes pour tous les sujets lies aux soumissions, en gerant les communications et en contribuant a la resolution des enjeux de certification lorsque necessaire ;
  • Superviser les livrables propres aux differentes plateformes, les exigences de soumission et la documentation de lancement, tout en maintenant une visibilite claire sur l'etat de preparation des sorties ;
  • Collaborer avec les producteurtrices, producteurtrices associees, les equipes Marketing, Marque et Operations Live afin de soutenir la planification des sorties, les lancements de chapitres et de DLC, la tarification, la disponibilite regionale et les activites de lancement ;
  • Contribuer a la creation, a la documentation et a l'amelioration continue des processus et des meilleures pratiques en gestion des lancements.
Ce que nous recherchons:
  • Plus de 5 ans d'experience en gestion des lancements (Release Management), production, coordination de projets, operations Live ou dans un role connexe au sein de l'industrie du jeu video ou du logiciel ;
  • Experience dans l'accompagnement de lancements de logiciels, de jeux, de DLC ou de contenu a travers des processus structures de livraison et de certification ; avoir contribue a la livraison d'un jeu est un atout majeur ;
  • Connaissance des plateformes partenaires et des outils de soumission tels que Steamworks, Microsoft Partner Center, PlayStation DevNet/FQAWeb, les portails Nintendo ou Epic Online Services ;
  • Experience avec des outils de collaboration et de gestion de projet tels que Jira, Confluence, Azure DevOps, SharePoint, Miro et Microsoft 365 ;
  • Excellentes aptitudes organisationnelles, grand souci du detail et capacite a gerer plusieurs priorites simultanement dans un environnement de service en direct (live service) en constante evolution ;
  • Solides competences en communication et en gestion des parties prenantes, avec la capacite de collaborer efficacement avec des equipes internes et des partenaires externes.

Es-tu prete a contribuer au succes de l'un des jeux d'horreur en service continu les plus emblematiques au monde aupres de millions de joueurs ? Nous sommes actuellement a la recherche d'une Responsable du Deploiement pour rejoindre l'equipe de Dead by Daylight.

En tant que Responsable du Deploiement, tu joueras un role cle dans la coordination des processus de certification et de mise en marche de Dead by Daylight sur de multiples plateformes. En etroite collaboration avec les producteurs, producteurs associes, les equipes Marketing, Marque, Operations Live ainsi que les partenaires plateformes externes, tu veilleras a ce que chaque soumission soit livree dans les delais et respecte les exigences des differentes plateformes.

Tu contribueras a la planification des soumissions, aux activites de certification, a la communication avec les parties prenantes ainsi qu'a l'amelioration continue des processus, tout en maintenant un haut niveau de rigueur, de precision et d'organisation dans un environnement de service en direct


Prete a plonger dans le monde du developpement de jeux video a la pointe de la technologie ? Base a Montreal, Behaviour Interactif est un acteur majeur de l'industrie du jeu, creant des experiences inoubliables sur PC, console et mobile. On est un studio independant dynamique avec plus de 1200 employes passionnes, et on a des studios a Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) et au Royaume-Uni (Behaviour UK-North & South). On se concentre sur deux grands axes : les Services et les Jeux Originaux. Notre equipe Services collabore avec des geants du jeu et du divertissement comme Disney, Sony, Activision et Nintendo, en offrant un developpement sur commande de premier choix et en innovant dans le divertissement immersif en lieu fixe (LBE). Pendant ce temps, notre unite Jeux Originaux repousse les limites de notre creativite avec nos IPs emblematiques, comme le fameux Dead by Daylight. Rejoins-nous et fais partie de l'avenir du divertissement interactif !

Chez Behaviour Interactif, on croit en l'equite des chances pour tout le monde et on celebre la diversite des personnes, des perspectives et des idees. C'est donc important pour nous de travailler avec des talents qui proviennent de tous les horizons, et ce, independamment de leur age, sexe, ethnicite, couleur, origine ethnique ou nationale, religion, orientation sexuelle, identite de genre, statut familial, handicap ou toute autre caracteristique protegee par les lois applicables. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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