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Contact Center Administrator Jobs (NOW HIRING)

LITHIA

Contact Center Administrator

$19.25 - $20/hr

Lithia & Driveway Contact Center Admin At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent ...

NCD

Contact Center Systems Administrator

Dallas, TX · On-site

NCD is a top-tier insurance provider dedicated to member satisfaction, and they are seeking a Contact Center Systems Administrator. This role is responsible for the administration, configuration, and ...

Innovacare Health

Contact Center Director

The Contact Center Director leads a team of three Market Managers, a Quality Manager, and a WFM & Business Systems Administrator, and is accountable for the performance outcomes produced by each ...

Jobtailor

Contact Center Systems Analyst

Mclean, VA · On-site

* Administer, configure, support, and continuously improve UMGC's cloud contact center technologies, primarily Five9 * Configure and maintain contact center platform settings * Support inbound ...

VersaTech, Inc.

Contact Center Systems Analyst

$85K - $105K/yr

The Contact Center Systems Analyst is responsible for the administration, configuration, support ... Provide guidance and training to supervisors, administrators, and business users regarding platform ...

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Contact Center Administrator information

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$36K

$76.7K

$143K

How much do contact center administrator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for contact center administrator in the United States is $76,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a contact center administrator do?

A Contact Center Administrator is responsible for managing the daily operations and technical systems of a contact center. They ensure that call routing, workforce management, and customer service technologies function smoothly. Their duties often include configuring call center software, monitoring system performance, troubleshooting issues, and supporting agents with technical needs. They may also analyze call data and implement process improvements to enhance customer service efficiency. Overall, they play a key role in maintaining seamless communication between customers and the organization.

What are the key skills and qualifications needed to thrive as a contact center administrator?

To thrive as a Contact Center Administrator, you need a solid understanding of call center operations, workforce management, and customer service principles, typically supported by a relevant degree or experience in business administration. Familiarity with contact center platforms (such as Cisco, Avaya, or Genesys), CRM software, and reporting tools is often required, as well as certifications like CCNA or ITIL. Strong organizational skills, problem-solving abilities, and effective communication are essential soft skills for coordinating teams and optimizing performance. These competencies ensure efficient contact center operations, high service quality, and continual improvement in customer satisfaction.

What are some common challenges faced by contact center administrators and how can they be addressed?

Contact Center Administrators often face challenges such as managing high call volumes, ensuring system uptime, and coordinating between IT and customer service teams. Staying organized and proactive in monitoring system performance is essential to minimize downtime. Effective communication skills are also important, as administrators frequently need to provide technical support and training to agents. To address these challenges, leveraging automation tools and regularly updating system documentation can streamline workflows and improve overall efficiency.

What is the difference between Contact Center Administrator vs Customer Service Supervisor?

AspectContact Center AdministratorCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, communications, or related field; certifications in customer service or call center management are a plusUsually requires a high school diploma or associate's degree; experience in customer service is essential
Work EnvironmentWorks in call centers or customer service departments, managing operations and technologySupervises customer service teams, often in retail, hospitality, or service industries
Employer & Industry UsageCommon in corporate call centers, BPOs, and large organizationsFound in retail, hospitality, and service sectors

The main difference is that a Contact Center Administrator focuses on managing call center operations, technology, and processes, while a Customer Service Supervisor oversees customer service teams and direct customer interactions. Both roles require strong communication skills, but the administrator emphasizes operational management, whereas the supervisor emphasizes team leadership.

What is a contact center administrator?

A contact center administrator manages the daily operations of a company's customer service or call center. They oversee staff, ensure efficient workflow, implement policies, and may use tools like customer relationship management (CRM) software to monitor performance and improve service quality.

What cities are hiring for Contact Center Administrator jobs?

Cities with the most Contact Center Administrator job openings:

What states have the most Contact Center Administrator jobs?

States with the most job openings for Contact Center Administrator jobs include:

What are popular job titles related to Contact Center Administrator jobs?

For Contact Center Administrator jobs, the most frequently searched job titles are:

Infographic showing various Contact Center Administrator job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 6% Part Time, and 8% Contract. Highlights an 84% In-person, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,697 per year, or $36.9 per hour.

Contact Center Administrator

Remote

LITHIA
See more jobs at LITHIAexternal

$19.25 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Lithia & Driveway Contact Center Admin

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

The Contact Center Administrator (DMS admin) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members.

Location: Medford, OR (open to remote, PST ideal)

Schedule: Monday - Friday, 8:00am -5:00pm

Compensation Range: $19.25–28.85/hr, with a typical starting range of $19.25–20.00/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

  • Process activations and cancellations of service contracts and other agreements.
  • Reconcile store bank statements.
  • Process inter-company billing for field stores.
  • Research customer inquiries regarding contract activations and cancellations. Review content and make appropriate corrections when necessary.
  • Other duties and complete special projects, as assigned.

What You'll Bring

  • A strong eye for detail and a knack for keeping information accurate and organized.
  • The ability to communicate clearly and professionally with customers and team members.
  • Strong organizational skills and the ability to manage multiple priorities.
  • Basic accounting knowledge or a willingness to learn.
  • Experience using Excel for data entry, tracking, and reporting; familiarity with ADP or Fabsoft is helpful but not required.
  • A positive, team-oriented attitude and a commitment to providing great customer service.

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays
  • PTO:80 hours front-loaded on day 1
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Apply