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Contact Center Administrator Jobs (NOW HIRING)

O'Reilly Auto Parts

The Sr Application Administrator ensures the operational health, security, availability, performance, and reliability of the enterprise contact center environment. This role owns end-to-end ...

Navtech

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science ... Can configure, setup, administer and customize the CCAI solution per custom requirements

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Good knowledge of the Google Contact Center AI solution * Bachelors / Masters in Computer Science ... Can configure, setup, administer and customize the CCAI solution per custom requirements

CallTower Inc

$111K - $133K/yr

As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing ... supervisors, administrators, etc.) • Assist in resolving special product-related issues or ...

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Contact Center Administrator information

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$36K

$76.7K

$143K

How much do contact center administrator jobs pay per year?

As of Sep 12, 2026, the average yearly pay for contact center administrator in the United States is $76,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a contact center administrator do?

A Contact Center Administrator is responsible for managing the daily operations and technical systems of a contact center. They ensure that call routing, workforce management, and customer service technologies function smoothly. Their duties often include configuring call center software, monitoring system performance, troubleshooting issues, and supporting agents with technical needs. They may also analyze call data and implement process improvements to enhance customer service efficiency. Overall, they play a key role in maintaining seamless communication between customers and the organization.

What are the key skills and qualifications needed to thrive as a contact center administrator?

To thrive as a Contact Center Administrator, you need a solid understanding of call center operations, workforce management, and customer service principles, typically supported by a relevant degree or experience in business administration. Familiarity with contact center platforms (such as Cisco, Avaya, or Genesys), CRM software, and reporting tools is often required, as well as certifications like CCNA or ITIL. Strong organizational skills, problem-solving abilities, and effective communication are essential soft skills for coordinating teams and optimizing performance. These competencies ensure efficient contact center operations, high service quality, and continual improvement in customer satisfaction.

What are some common challenges faced by contact center administrators and how can they be addressed?

Contact Center Administrators often face challenges such as managing high call volumes, ensuring system uptime, and coordinating between IT and customer service teams. Staying organized and proactive in monitoring system performance is essential to minimize downtime. Effective communication skills are also important, as administrators frequently need to provide technical support and training to agents. To address these challenges, leveraging automation tools and regularly updating system documentation can streamline workflows and improve overall efficiency.

What is the difference between Contact Center Administrator vs Customer Service Supervisor?

AspectContact Center AdministratorCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, communications, or related field; certifications in customer service or call center management are a plusUsually requires a high school diploma or associate's degree; experience in customer service is essential
Work EnvironmentWorks in call centers or customer service departments, managing operations and technologySupervises customer service teams, often in retail, hospitality, or service industries
Employer & Industry UsageCommon in corporate call centers, BPOs, and large organizationsFound in retail, hospitality, and service sectors

The main difference is that a Contact Center Administrator focuses on managing call center operations, technology, and processes, while a Customer Service Supervisor oversees customer service teams and direct customer interactions. Both roles require strong communication skills, but the administrator emphasizes operational management, whereas the supervisor emphasizes team leadership.

What is a contact center administrator?

A contact center administrator manages the daily operations of a company's customer service or call center. They oversee staff, ensure efficient workflow, implement policies, and may use tools like customer relationship management (CRM) software to monitor performance and improve service quality.

What cities are hiring for Contact Center Administrator jobs?

Cities with the most Contact Center Administrator job openings:

What states have the most Contact Center Administrator jobs?

States with the most job openings for Contact Center Administrator jobs include:

What are popular job titles related to Contact Center Administrator jobs?

For Contact Center Administrator jobs, the most frequently searched job titles are:

Infographic showing various Contact Center Administrator job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 6% Part Time, and 8% Contract. Highlights an 84% In-person, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,697 per year, or $36.9 per hour.

Contact Center Solutions & Operations Specialist II (Level 2) Remote - Must Reside in NM, TX, AZ onl

Albuquerque, NM • On-site, Remote

UnityBPO
Health Care and Social Assistance • 201 - 500 employees
Learn more about UnityBPOexternal

$18 - $20/hr

Full-time

Posted 22 days ago

Job description

Job Type
Full-time
Description
Must Reside in NM, TX, AZ
Description
Employment Type: Full-Time, 3-6 Month Contract (Potential for Long-Term Employment)
Full-Time, 3-6 Month Contract (Potential for Long-Term Employment)
We're looking for a Contact Center Solutions & Operations Specialist II to join our team and take ownership of the day-to-day administration, configuration, and optimization of our cloud-based contact center platforms - with a strong focus on Five9 CCaaS technologies. In this role, you'll be the go-to technical resource for platform operations and troubleshooting, working closely with business stakeholders, IT teams, and vendors to deliver reliable, high-quality customer experiences.
You'll support the full breadth of our contact center technology stack - voice, IVR, omnichannel communications, routing strategies, reporting, and system integrations - while contributing to platform implementations, upgrades, user training, and continuous improvement initiatives.
Platform Administration
  • Administer and support Five9 cloud contact center environments
  • Configure and maintain users, campaigns, queues, skills, dispositions, and security profiles
  • Implement and maintain call routing strategies, dial plans, and ACD configurations
  • Configure and maintain IVR call flows and call treatment logic
  • Support voice, SMS, chat, and other omnichannel communication channels

Technical Support & Operations
  • Serve as the primary Level 2 support resource for contact center platform issues
  • Troubleshoot SIP, VoIP, telephony, routing, voice quality, and application issues
  • Monitor platform availability, performance, and service health
  • Escalate complex infrastructure or application issues to senior engineers or vendors as appropriate
  • Document incidents, root cause analysis, and corrective actions

Project Support
  • Participate in contact center implementations, migrations, and technology upgrades
  • Assist with solution design, testing, User Acceptance Testing (UAT), and production deployments
  • Coordinate system changes with business users and technical teams
  • Maintain system documentation, configuration standards, and operating procedures

Reporting & Analytics
  • Develop and maintain operational reports, dashboards, and key performance indicators
  • Analyze contact center performance data to identify operational improvements
  • Support workforce optimization and business performance initiatives through reporting and analytics

Training & Collaboration
  • Train supervisors, administrators, and end users on contact center applications and best practices
  • Create and maintain knowledge articles, user guides, and training documentation
  • Collaborate with IT, network engineering, telecom providers, vendors, and business stakeholders to resolve technical issues and support new initiatives

Requirements
Required Qualifications
  • Bachelor's degree in information technology, Business, Telecommunications, Healthcare Administration, or a related field, or equivalent professional experience
  • 2-5 years of experience supporting enterprise contact center technologies
  • Experience administering Five9 or another enterprise CCaaS platform
  • Experience configuring IVRs, queues, skills, campaigns, routing strategies, and user administration
  • Knowledge of SIP, VoIP, cloud telephony, and contact center operations
  • Experience troubleshooting contact center applications and voice-related issues
  • Strong analytical, organizational, and problem-solving skills
  • Excellent written and verbal communication skills

Preferred Qualifications
  • Five9 Blended Administrator Certification
  • Experience with RingCentral, Cisco, Genesys, NICE CXone, or similar CCaaS platforms
  • Healthcare contact center experience
  • Experience supporting HIPAA-regulated environments
  • Familiarity with CRM or EMR integrations such as Epic, eClinicalWorks, or Nextech
  • Experience participating in platform implementations or technology migrations

Preferred Certifications
  • Five9 Blended Administrator Certification
  • ITIL Foundation
  • Cisco CCNA
  • CompTIA Network+ or equivalent

Technical Skills
Five9 Administration • Contact Center as a Service (CCaaS) • SIP/VoIP • IVR Configuration • ACD Administration • Call Routing & Dial Plans • Queue & Skill Management • Campaign Administration • Incident Management • Platform Monitoring • User Administration • Omnichannel Communications • Microsoft Excel • Reporting & Dashboard Development • User Acceptance Testing (UAT) • Knowledge Base Documentation • Vendor Coordination • Basic API and System Integration Concepts
Core Competencies
Customer Focus • Technical Troubleshooting • Communication • Analytical Thinking • Collaboration • Continuous Improvement • Attention to Detail • Time Management • Problem Solving • Adaptability • Accountability
Disclaimer
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
  • The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$18.00 - $20.00

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