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Contact Center Project Jobs (NOW HIRING)

VersaTech, Inc.

Contact Center Systems Analyst

$85K - $105K/yr

The Contact Center Systems Analyst is responsible for the administration, configuration, support ... While the role will participate in technical discussions and enhancement projects, complex ...

Attain Partners

Contact Center Systems Analyst

The Contact Center Systems Analyst is responsible for the administration, configuration, support ... While the role will participate in technical discussions and enhancement projects, complex ...

NCD

Contact Center Systems Analyst

Dallas, TX · On-site

The Contact Center Systems Analyst supports the administration and improvement of the company ... projects, or serving as a go-to resource within a team Company : NCD is dedicated to improving ...

Kelly Services

Contact Center Representative

Boise, ID

$17.25 - $22.25/hr

Supportive team environment with chances to participate in special projects and process improvements What's a typical day as Contact Center Representative? You'll be: * Handling customer calls and ...

New

Pella Mid-Atlantic, Inc.

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

... projects, and buildings, and it is an honor. Pella Mid-Atlantic has six showrooms including our ... The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a ...

Jobtailor

Contact Center Systems Analyst

Mclean, VA · On-site

Participate in modernization and enhancement projects Requirements * 3+ years of experience supporting or administering contact center technologies * Experience configuring and maintaining cloud ...

cap

Contact Center Agent

Winnetka, IL

$24 - $30/hr

Brief Description The Contact Center Agent is responsible for: * Providing front line service to ... Participate in special projects. * Perform other duties as assigned. Knowledge/Skills Required ...

Pocketed Grant Platform

Remote Contact Centre Agent

$20 - $22/hr

As an independent contractor or temporary employee on this team, project work will vary but tasks will include: * Collaborating with your contact centre and help desk teams to respond to customer ...

CASE Credit Union

Contact Center Specialist

Lansing, MI · On-site

... Contact Center Representative functions. a. Provides detailed information to members on Credit ... Maintains and projects the Credit Union's professional reputation. Maintains privacy of member ...

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Contact Center Project information

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How much do contact center project jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for contact center project in the United States is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.28 per hour, depending on experience, location, and employer.

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What are popular job titles related to Contact Center Project jobs?

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Contact Center Agent

Remote

Brandt Information Services, LLC
Software Development • 51 - 200 employees
Learn more about Brandt Information Services, LLCexternal

$13/hr

Full-time

Re-posted 5 days ago

Job description

Contact Center Agent
Must be US Citizen or Green Card holder
W-2 Full Time Hourly and Seasonal Position
100% Remote - Must reside in the US full time
Brandt Information Services is a leading provider of technology and marketing services for state wildlife and parks agencies, revolutionizing how agencies connect with and serve the public. From planning a camping trip to purchasing a hunting or fishing license, our solutions streamline the outdoor recreation experience. Every transaction — whether a boat registration, campground reservation, or educational event ticket—contributes to conservation efforts and enhances outdoor recreation opportunities.
The Contact Center Agent serves as the first point of contact for customers seeking assistance with outdoor recreational activities and related services. This role is responsible for answering inbound calls, making outbound calls (when necessary), and ensuring high-quality customer experience. Agents will use critical thinking, professionalism, and strong communication skills to resolve inquiries efficiently, document interactions accurately, and support state agency partners. Depending on level, agents may also mentor peers, assist with training, and handle escalated customer service issues, contributing to a positive and effective contact center environment.
Job Responsibilities
  • Meet or exceed department / team defined metrics and targets.
  • Attend regular coaching sessions with Assistant Manager, receive and act upon performance-related feedback timely.
  • Accept inbound phone calls from customers seeking assistance with outdoor recreational activities and related services.
  • Provide callers with application/website support and basic troubleshooting support.
  • Answer basic inquiries about regulations while navigating internal knowledge base articles and the state wildlife agency website.
  • Processing sales for customers, following client specific issuance requirements and procedures.
  • Handle escalated customer service situations or calls from customers, agents, and staff.
  • Accurately document all interactions according to the standard operating procedure.
  • Utilize all available resources with focus on first-call resolution.
  • Provide basic hardware and application troubleshooting including internet connectivity, site access, user account management, password rests, technical site issues, and more - for external agent support.
  • If multi-lingual, assist with calls and customer support when requested.
  • Staff I and higher levels may assist in mentoring or training support to new hires and/or other Contact Center agents on call-handling skills.
  • Other responsibilities as assigned by the Contact Center Assistant Manager.
Job Competencies
  • Critical thinking.
  • Strong computer and internet skills.
  • Professionalism.
  • Strong written and verbal communication skills.
  • Amazing customer service.
  • All applicants are required to take a skills assessment test.
  • Experience in customer service and/or call center preferred but not required.
  • Workspace free from excessive noise, distractions, and interruptions that could impede the agent’s ability to carry out their duties efficiently.
  • Must demonstrate the ability to pass a thorough background check as required by state agency clients, which may include a fingerprint background check for certain projects.
  • Please Note: this opportunity is a 6 month temporary role.
What You Will Need
Associate
  • Strong customer service and communication skills (verbal and written); able to maintain a positive and professional tone with customers.
  • Ability to follow departmental processes and procedures with occasional guidance.
  • Ability to meet (or exceed) all department / team defined metrics and targets, after probationary period.
  • Basic technical troubleshooting skills and proficiency with common software applications (e.g., browsers, office tools).
  • Basic understanding of product lines and services contributes to at least one large campaign.
  • Demonstrates accountability by meeting deadlines and consistently following through on commitments.
  • Willingness to learn, adapt to feedback, cross train on additional campaigns, and embrace self-development opportunities
Compensation:
Here at Brandt, we understand that highly satisfied employees are key to a thriving company. This is why we offer:
  • The selected candidate should have the skills, qualifications, and experience consistent with an Associate level within Brandt’s job architecture. The compensation rate is $13.00 per hour with eligibility for variable compensation program.
Brandt Information Services, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Please direct all questions/inquires to careers@brandtinfo.com

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