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Contact Center Project Jobs (NOW HIRING)

Jacuzzi Group

Director, Contact Center

The Director of Contact Center holds total responsibility for the operations, performance, and ... Strong project planning, scoping, and management skills. * Strong business process analysis, design ...

Socket.dev

Contact Center Manager

Janesville, WI · On-site

Director of Member Services & Product SolutionsJob Overview The Contact Center Manager is ... Must have reliable attendance and project a professional image. Physical Job Requirements Frequent ...

Illinois Mutual

Contact Center Supervisor

Peoria, IL · On-site

$65K - $68K/yr

Contact Center Supervisor Department: Policy Service Reports To: Jenny Redd Location: Home Office ... Recommend, lead, and handle special projects as needed * Participate in the interviewing, selection ...

Turn2Partners

Contact Center Associate

VA · On-site

$21/hr

Why This Opportunity This newly created Contact Center Associate position offers an excellent ... Coordinate project deliverables and administrative requests across multiple internal departments.

DMI

Contact Center Manager

Sharonville, OH · On-site

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to ... Take on other tasks or projects to support employees, other managers, and call center operations.

DMI

Contact Center Manager

Sharonville, OH · On-site

$113K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to ... Take on other tasks or projects to support employees, other managers, and call center operations.

DMI

Contact Center Manager

Sharonville, OH · On-site

Learn more at www.dminc.com DMI, LLC is seeking a Contact Center Manager to join our staff. Call ... Take on other tasks or projects to support employees, other managers, and call center operations.

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Contact Center Project information

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How much do contact center project jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for contact center project in the United States is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.28 per hour, depending on experience, location, and employer.

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Director, Contact Center

Remote

Jacuzzi Group
Manufacturing • 1 - 5K employees
Learn more about Jacuzzi Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.
The Director of Contact Center holds total responsibility for the operations, performance, and reporting of the Jacuzzi Bath Remodel Contact Center. Working in a fast-paced, KPI-driven environment, this leader will optimize contact center operations, personnel, and technology to maximize contact rate, conversion, and appointment-set performance, while building a positive culture grounded in Jacuzzi's core values. This is a multi-faceted, hands-on role requiring proven leadership, sharp analytical instincts, and a relentless focus on the metrics that drive lead-to-appointment conversion. The ideal candidate has built and scaled contact centers from the ground up and has led teams of 20-100 employees, with a demonstrated track record of improving contact rate, right-party-contact rate, speed-to-lead, and other core center KPIs.
Requirements
  • 10+ years of relevant experience, minimum of 5 in a leadership role.
  • Achieve forecasted issued appointments by location (13 active markets and growing), within budget.
  • Own and continuously improve core contact center KPIs - contact rate, right-party-contact rate, speed-to-lead, conversion rate, abandonment rate, occupancy, and cost per appointment - setting targets and driving corrective action when performance slips.
  • Recruit, hire, and train all needed positions across the department.
  • Implement and continually refine an automated, multi-touch contact cadence (call, email, and text) that maximizes contact rate and conversion from lead to sale.
  • Develop a high-performing leadership team with a positive culture built on Jacuzzi's core values.
  • Develop and oversee all department reporting, ensuring KPI dashboards are accurate, timely, and actionable.
  • Maintain an ongoing focus on evaluating and implementing the right technology (dialer, CRM, workforce management, QA) to maximize contact center performance.
  • Continually evaluate call center productivity and staffing models to maximize departmental efficiency.
  • Establish processes to distribute daily, weekly, and monthly performance analysis and updates to senior leadership.
  • Analyze all department analytics - inbound, outbound, market recovery, conversion rates, customer service, and contact rate trends - to identify root causes and opportunities.
  • Prepare reporting for the senior leadership team, including budgeting and expense tracking.
  • Continuously train and develop call center Managers, Supervisors, and Representatives within the department.
  • Advise senior management on call center and contact rate performance and make and implement recommendations for improvement.
  • Lead reward and recognition programs that reinforce key behaviors, motivate employees, and increase retention.
  • Other duties as assigned.

Core Competencies, Knowledge, Skills and Abilities
  • Be a positive and patient leader with strong coaching and mentoring skills.
  • Deep, hands-on knowledge of core contact center KPIs and the levers that move them - including contact rate, right-party-contact rate, conversion rate, average handle time, occupancy, adherence, and abandonment rate.
  • Expertise in call center software and technology.
  • Excellent organizational, leadership, and problem-solving skills.
  • Outstanding communication and interpersonal skills.
  • Strong analytical, facilitation, documentation, and communication skills.
  • Strong project planning, scoping, and management skills.
  • Strong business process analysis, design, and process-flow skills.
  • Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
  • Experience with both manual and predictive dialer outbound campaign management, including list strategy, pacing, and compliance.

Compensation is based on experience; $131,000+ and bonus potential
Benefits
  • 401(k) with matching program
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

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