Title: - Contact Center Specialist Location: - Dallas, TX Joining Mode: - 6 Month Contract GENERAL ... Current Key Responsibilities Provide Call Center project management activities for Non-WFM ...
Title: - Contact Center Specialist Location: - Dallas, TX Joining Mode: - 6 Month Contract GENERAL ... Current Key Responsibilities Provide Call Center project management activities for Non-WFM ...
Manager, Contact Center
Hauppauge, NY · On-site
$77K - $109K/yr
The Manager, Contact Center is responsible for the strategic leadership, daily management, and ... Project Management experience, preferred COMPETENCIES : * Excellent written and oral communication ...
Quick apply
Manager, Contact Center
Hauppauge, NY · On-site
$77K - $109K/yr
The Manager, Contact Center is responsible for the strategic leadership, daily management, and ... Project Management experience, preferred COMPETENCIES : * Excellent written and oral communication ...
Contact Center Coordinator
Fort Wayne, IN · On-site
Provides assistance to the Contact Center team with member research and the coordination and completion of special projects. Assist AVP/Contact Center with all aspects of effective Contact Center ...
Contact Center Coordinator
Fort Wayne, IN · On-site
Provides assistance to the Contact Center team with member research and the coordination and completion of special projects. Assist AVP/Contact Center with all aspects of effective Contact Center ...
Manager, Contact Center
Hauppauge, NY · On-site
$77K - $109K/yr
The Manager, Contact Center is responsible for the strategic leadership, daily management, and ... Project Management experience, preferred COMPETENCIES : * Excellent written and oral communication ...
Quick apply
Manager, Contact Center
Hauppauge, NY · On-site
$77K - $109K/yr
The Manager, Contact Center is responsible for the strategic leadership, daily management, and ... Project Management experience, preferred COMPETENCIES : * Excellent written and oral communication ...
Contact Center Supervisor
Buffalo, NY · On-site
... duties and special projects as requested by management QUALIFICATIONS To perform this job ... contact center or relevant experience preferred 1 year banking experience preferred or 1 year ...
Contact Center Supervisor
Buffalo, NY · On-site
... duties and special projects as requested by management QUALIFICATIONS To perform this job ... contact center or relevant experience preferred 1 year banking experience preferred or 1 year ...
Contact Center Supervisor
Williamsville, NY · On-site
... projects as requested by managementQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are ...
Contact Center Supervisor
Williamsville, NY · On-site
... projects as requested by managementQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
Contact Center Supervisor
Annapolis, MD · On-site
Collaborate with the Project Manager and Quality Assurance Analyst to ensure continuous improvement. Requirements * High school diploma and 1-3 years of contact center or customer service experience.
Contact Center Supervisor
Annapolis, MD · On-site
Collaborate with the Project Manager and Quality Assurance Analyst to ensure continuous improvement. Requirements * High school diploma and 1-3 years of contact center or customer service experience.
Collaborate with the Project Manager and Quality Assurance Analyst to ensure continuous improvement. Requirements * High school diploma and 1-3 years of contact center or customer service experience.
Collaborate with the Project Manager and Quality Assurance Analyst to ensure continuous improvement. Requirements * High school diploma and 1-3 years of contact center or customer service experience.
Own the contact center's improvement roadmap: maintain a prioritized initiative register, sponsor active projects (including Dialpad migration, WFM setup, and AI deployments), and gate initiative ...
Own the contact center's improvement roadmap: maintain a prioritized initiative register, sponsor active projects (including Dialpad migration, WFM setup, and AI deployments), and gate initiative ...
Contact Center Supervisor
Buffalo, NY · On-site
... duties and special projects as requested by management QUALIFICATIONS To perform this job ... contact center or relevant experience preferred 1 year banking experience preferred or 1 year ...
Contact Center Supervisor
Buffalo, NY · On-site
... duties and special projects as requested by management QUALIFICATIONS To perform this job ... contact center or relevant experience preferred 1 year banking experience preferred or 1 year ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
Contact Center Consultant
Charlotte, NC · On-site
Project management experience in managing contact center. * Good knowledge of Java, Avaya and PBX. * Telecom and Cable domain preferred. * Working with Business owners, developers and IT Team to ...
Contact Center Specialist
San Diego, CA · On-site
$18.43 - $27.64/hr
Contact Center Manager Status: Non-Exempt Join the MyPoint Team! At MyPoint Credit Union, we ... Support special projects and departmental initiatives as assigned. * Perform other duties as ...
Quick apply
Contact Center Specialist
San Diego, CA · On-site
$18.43 - $27.64/hr
Contact Center Manager Status: Non-Exempt Join the MyPoint Team! At MyPoint Credit Union, we ... Support special projects and departmental initiatives as assigned. * Perform other duties as ...
Own the contact center's improvement roadmap: maintain a prioritized initiative register, sponsor active projects (including Dialpad migration, WFM setup, and AI deployments), and gate initiative ...
Own the contact center's improvement roadmap: maintain a prioritized initiative register, sponsor active projects (including Dialpad migration, WFM setup, and AI deployments), and gate initiative ...
DMV Contact Center Director
Richmond, VA · On-site
$122K - $140K/yr
DMV Contact Center Director Apply now Job no: 5111328 Work type: Full-Time (Salaried) Location ... Additional on-site presence may be required based on operational needs, meetings, projects, or ...
DMV Contact Center Director
Richmond, VA · On-site
$122K - $140K/yr
DMV Contact Center Director Apply now Job no: 5111328 Work type: Full-Time (Salaried) Location ... Additional on-site presence may be required based on operational needs, meetings, projects, or ...
Contact Center Supervisor
Peoria, IL · On-site
* Oversee daily contact center operations * Lead a team of Service Representatives to deliver ... Recommend, lead, and handle special projects * Participate in interviewing, selection, and hiring ...
New
Contact Center Supervisor
Peoria, IL · On-site
* Oversee daily contact center operations * Lead a team of Service Representatives to deliver ... Recommend, lead, and handle special projects * Participate in interviewing, selection, and hiring ...
New
Contact Center Specialist
San Diego, CA · On-site
Contact Center Manager Status: Non-Exempt Join the MyPoint Team! At MyPoint Credit Union, we ... Support special projects and departmental initiatives as assigned. * Perform other duties as ...
Contact Center Specialist
San Diego, CA · On-site
Contact Center Manager Status: Non-Exempt Join the MyPoint Team! At MyPoint Credit Union, we ... Support special projects and departmental initiatives as assigned. * Perform other duties as ...
Contact Center Representative
South Boston, MA · On-site
$19.25 - $25/hr
Job title Contact Center Associate Reports to Contact Center Supervisor Status Non-exempt Job ... Assumes additional responsibilities including projects, testing, training, etc. commensurate with ...
Contact Center Representative
South Boston, MA · On-site
$19.25 - $25/hr
Job title Contact Center Associate Reports to Contact Center Supervisor Status Non-exempt Job ... Assumes additional responsibilities including projects, testing, training, etc. commensurate with ...
AVP Contact Center
Columbus, IN · On-site
Engaging in projects across the Credit Union providing Contact Center subject matter expertise. EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED)
AVP Contact Center
Columbus, IN · On-site
Engaging in projects across the Credit Union providing Contact Center subject matter expertise. EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED)
Contact Center Manager
Janesville, WI · On-site
$66K - $78K/yr
Manager - Contact Center Job Classification: Full time FLSA Status: Exempt Department: Contact ... Must have reliable attendance and project a professional image. Physical Job Requirements Frequent ...
Contact Center Manager
Janesville, WI · On-site
$66K - $78K/yr
Manager - Contact Center Job Classification: Full time FLSA Status: Exempt Department: Contact ... Must have reliable attendance and project a professional image. Physical Job Requirements Frequent ...
Contact Center Project information
See salary details
$13.46 - $15.06
4% of jobs
$15.06 - $16.65
11% of jobs
$17.52 is the 25th percentile. Wages below this are outliers.
$16.65 - $18.25
19% of jobs
The median wage is $19.79 / hr.
$18.25 - $19.84
17% of jobs
$19.84 - $21.44
13% of jobs
$21.44 - $23.03
8% of jobs
$23.61 is the 75th percentile. Wages above this are outliers.
$23.03 - $24.63
9% of jobs
$24.63 - $26.22
8% of jobs
$26.22 - $27.82
5% of jobs
$27.82 - $29.41
3% of jobs
$29.41 - $31.01
2% of jobs
$13
$21
$31
How much do contact center project jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for contact center project in the United States is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.28 per hour, depending on experience, location, and employer.
What cities are hiring for Contact Center Project jobs?
Cities with the most Contact Center Project job openings:
What are popular job titles related to Contact Center Project jobs?
For Contact Center Project jobs, the most frequently searched job titles are:
Contact Center Specialist
Dallas, TX
EROS Technologies, Inc.
 • Human Resources Consulting Services • 1 - 5K employees1,001 - 5,000 employees
Contractor
Re-posted 15 days ago
Job description
Company Description
EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.
Job Description
Title: - Contact Center Specialist
Location: - Dallas, TX
Joining Mode: - 6 Month Contract
GENERAL DESCRIPTION:-
Knowledge/Experience
Knowledge of Avaya PBX hardware up to and including Avaya CM 6.3 releases
Knowledge of voice adjuncts; including Avaya AES, Call Management System, and Modular Messaging
Experience with call center application and functionality including vector, VDN and DNIS routing design
Understanding voice and contact center operations, testing and validation
Trunking, including ISDN and SIP-based services
Practical experience of solution deployments involving contact center solutions including Cisco ICM, Aspect Dialers, and IVR
Experience with Genesys ACD, contact center, and Omni channel a plus.
Current Key Responsibilities
Provide Call Center project management activities for Non-WFM supported call centers in NAM.
Meet with Non-Workforce Managed business groups to gather Call Center requirements.
Review and perform any pre-discovery work.
Determine how calls will be delivered - DID, TFN, Network IVR or internal transfer.
Determine call treatment - time of day / holidays / staffed agents / meetings / emergencies / expected wait time status, etc. and what is to occur for each scenario.
Engage IVR or ICM team if required with a SOW.
Define and order new route plans for existing toll-free numbers.
Order additional toll-free numbers if required. .
Submit resporg orders for any carrier changes required and manage any related activities.
Work with the business units to complete migration matrix including workstations, agents, UMs and CMS requirements.
Design call center routing in the required format and submit to GVO for review and approval.
Schedule and assign a GVO resource for building ACD requirements in appropriate cores.
Establish ongoing meetings with business to review / discuss project progress and any changes that need to be made.
Update CMS dictionary with Agent names and assign skills to Non-WFM agent IDs.
Validate in PBX and CMS all requirements have been completed by GVO.
Provide station and agent ID information to NICE administration to ensure proper recording.
Provide CDR group with new stations and logins to be updated in the billing system.
Develop comprehensive test plan and perform UAT with the business, requesting GVO to make any changes prior to implementation.
Coordinate toll free and DID routing changes with vendors and GVO.
Provide open-line support during actual implementation.
Follow up with business for any possible Day Two issues and address if necessary.
Upload all project documentation to SharePoint project folders.
Receive business approval after implementation and complete project closure tasks.
Maintain CCVIC station, DID and Non-WFM agent logins on master inventory spreadsheet to avoid duplication of numbers and to ensure numbers are assigned according to site location and business.
Document and track capacities on all CCVIC hubs weekly.
Document and monitor IC traffic weekly on all CCVIC hubs.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Eros Technologies
Sourced by ZipRecruiter
We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.
Industry
Human resources consulting services
Company size
1,001 - 5,000 Employees
Headquarters location
Lewes, DE, US
Year founded
2015